Crossroads Chrysler Jeep Dodge

The individuals I dealt with were very friendly, very, very knowledgable, and helpful. I got a car I love was not ecpecting to really buy a new car, but they made sure I was put in one I am very happy and very knowledgable, and helpful. I got a car I love was not ecpecting to really buy a new car, but they made sure I was put in one I am very happy and satisfied. I would recommend this dealership to everyone I know that is looking for a car new or used. I thank you very much. More

Exceptional customer service, felt very welcome and taken care of.my salesman was very friendly and so helpful.he explained the vehicle to me i.e the safety features etc.I will most definitely buy a vehicle care of.my salesman was very friendly and so helpful.he explained the vehicle to me i.e the safety features etc.I will most definitely buy a vehicle from this salesman and the company he is representing again. More

I would rate Mr. Luck as a 5, was responsive and knowlwegable. As for thyw overall cuatomer service I can only rate the service as a 3. The value for my traid in was much lower that expected, and th knowlwegable. As for thyw overall cuatomer service I can only rate the service as a 3. The value for my traid in was much lower that expected, and the review of the vehicle was highely critical. Due to the need to purchase the car by the end of December forced the purchasae with the low traid in value. The car has had no problems and I like the vehicle. The parts department is less that satisfactory. Their knowledge and ability to support my request for parts has resulted in my need to go to another dealer. Kenneth R. Evans More

We were in the process of updating an older vehicle for a newer model. Preferably 2009 or 2010. Purchased a used 2012 and wish we had had more time to view and or search their inventory. Pleased with vihi newer model. Preferably 2009 or 2010. Purchased a used 2012 and wish we had had more time to view and or search their inventory. Pleased with vihicle purchased, but wished the focus was not on the monthly payment, but would have included the purchase price as well. Staff was freindly and considerate. We would recommend this dealer and would visit them again when the opportunity for a newer vehicle is needed. More

My overall experience was simply "wonderful". I My overall experience was simply "wonderful". I heard about Mario Jones from my co-workers. They talked about him being very impressive. Mario wa My overall experience was simply "wonderful". I heard about Mario Jones from my co-workers. They talked about him being very impressive. Mario was very helpful on the phone in trying to assist me with information on the used car inventory. Unfortunately when I arrived at the dealership he was out sick. If my rental car didnt have to be returned so soon I would have waited for him to return to work. Andy Luck was already outside eagerly awaiting a customer when I arrived. Andy was awesome in helping me through the entire process. He explained every feature (sometimes twice)and answered all my concerns. Tommy Farley was very quick and efficient in finalizing all the paper work. He was very patient with my bank when they were moving slowly on clearing up a small issue. CROSSROADS CHRYSLER JEEP DODGE has so many selections(new and used)it is definitely the place to go when you need a vehicle. More

I went to the dealership and was looking for a certain vehicle. When I went into the dealership, everyone was very friendly. My salesperson did not tell me much about the vehicle. I found out more about i vehicle. When I went into the dealership, everyone was very friendly. My salesperson did not tell me much about the vehicle. I found out more about it once I signed the papers then before. He wouldn't stay to the talk about the vehicle and would only stay at the table long enough to do the paperwork then leave for an extended amount of time. I never had the chance to negotiate a price because I would become frustrated from waiting for really nothing. Half the time he would come and say it'll be a couple more minutes and just leave. I didn't really know what I was waiting for. I was told a trade in price for my car and found I got $500 less after I got home and did the figuring on my own. This was my first buying experience at a car dealership and was very dissatisfied with having a person that wasn't honest with me, didn't give me much information about the vehicle itself and being abandoned half the time. I have been on buying experiences with other people and have NEVER seen this before. Not to mention, my insurance wasn't even put on my policy and he told the insurance company that I wasn't taking any vehicles off(as previously stated I was given $500 less on a trade in). I was paying for insurance on a vehicle that was signed over to Crossroads. If you get this guy, pay attention to the prices you save and what he says to make sure they add up before you buy. Also, make sure you check your insurance the day after you buy no matter what he says. I saved very little and wish I would've left when I started feeling like I was being taken advantage of. The only thing that keep me there was the car itself. More

Andy was very friendly and helpful in making a "deal" both of us were happy with. The dealer was very accomodating regarding items I needed transferred to my new vehicle. Tommy handled our paperwo "deal" both of us were happy with. The dealer was very accomodating regarding items I needed transferred to my new vehicle. Tommy handled our paperwork in an extremely professional manner. More

This is how a car dealership is suppose to treat customers. They made me feel as if what I wanted was the most important thing to them. Even with my weak credit score, they still made it happen. The customers. They made me feel as if what I wanted was the most important thing to them. Even with my weak credit score, they still made it happen. The price was fair and I expected the interest rate to be a bit steep so, I don't blame the dealership for that. All and all, I recommend Cross Road as the best car dealership for central VA. More

I am very thankful for the Crossroads employees that assisted me with my recent vehicle purchase. They were very friendly and caring and were very professional with me during my car buying experience. assisted me with my recent vehicle purchase. They were very friendly and caring and were very professional with me during my car buying experience. I chose this dealership because of its location but once I was there and began interacting with the employees, I felt very welcomed and appreciated their patience. I have made many vehicle purchase before but I must say that Mr. Reyes was the best sales associate that I have ever dealt with. His personality and professionalism was very instrumental in my decision to purchase a vehicle from Crossroads. Again, I'd like to thank him and his team for assisting me with my recent car buying experience. I would surely recommend others to Scott and the Crossroads team. More

We shopped around for seveal months looking for the right vehicle. I found the one we wanted on-line and contacted the dealership. It was early in the week so I couldn't get until the weekend. Andy invited m vehicle. I found the one we wanted on-line and contacted the dealership. It was early in the week so I couldn't get until the weekend. Andy invited my wife in without me for a test drive. Gave her all of the info he thought would help her until we were able to get in together. Andy was very respectful and never to overwhelming. He had the vehicle waiting for us when we got there both times. We test drove it twice because we couldnt decide. We told Andy what we wanted to spend and how much we were willing to pay and he and his finance managers worked it out. This was a great experience and I have Andy looking for another vehicle as we speak. Thanks to the top notch team at Crossroads Chrystler Jeep Dodge. More