Crossroads Chrysler Jeep Dodge

I am utterly disappointed with the service department at Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I cou Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I could get was over two weeks out. They set up an appointment time for 8:30 am, and we dropped off the Challenger at 8:00 am. However, by 5 pm, I had still not heard anything from the service department, so I called them. To my dismay, the person who answered the phone asked if I knew the name of my service writer, which I did not. He then suggested that I call back after 9 am to get a status on the work. The next morning, I received a call that the Challenger was ready to be picked up. When I arrived, I was handed a bill for $195.65, which was on the high end of my expectations. Keep in mind that all I needed was to have a piece of plastic trim replaced on the interior door panel, and I was supplying the part. To make matters worse, I noticed that the part they had replaced was sitting on the roof of the Challenger. It was appalling to see a service department leave parts on the roof of someone's car. When I opened the door, I realized that the broken piece had not been replaced. I immediately returned to the service department, where they discovered that the service was written up incorrectly, and they had replaced the passenger side trim with the new part. The service writer's suggested solution was to order a new part for the driver's side and replace it for free. However, since I had already paid Crossroads almost $200 to replace a part that was broken, I didn't think this was much of an offer. Adding to my frustration, when I first raised this issue, I was told that they couldn't get the replacement part and that was why I had supplied the part. The only silver lining in this whole ordeal was the mechanic who had done the work. He was present and was able to take the part they mistakenly took off the passenger and replace the broken one on the driver's side door. I expect a higher level of service and expertise from Crossroads, and I hope that they can improve their service department to better serve their customers. More

Do your business elsewhere I took my truck in because it was stuck in 4w low Trevor the mechanic I was told was working on my car I called on Tuesday after I was told to have it there Monday I called left m was stuck in 4w low Trevor the mechanic I was told was working on my car I called on Tuesday after I was told to have it there Monday I called left message never heard back called Thursday again talked to him was told I need a new transfers case and acuator which will be 3800.00 ok then I called around to several mechanics and was told repeatedly that both hardly ever go out then another dodge mechanic told me the transfers cases don’t really go out then had them call dodge itself for parts was told all transfers cases are months out can’t get them to dealerships or other mechanics right now but cross roads said they could haha well I told them don’t work on it I have someone coming to get it to get second opinion well guess what it wasn’t the transfers case they fixed the actuator and truck it good as new cost total parts and labor 500.00 so tell me why they were gonna charge me 3800.00 probably cause Trevor saw a lady come in and he could take her financially cause how will I know if it was fixed or not he wasn’t thinking this lady was gonna get a second opinion or actually check part availability DO YOURSELF A FAVOR GO ELSEWHERE IF THEY DO THIS TO PEOPLE REGULARLY AND YOU CANT TRUST THEM WHY EVEN BUY A CAR FROM THem? I even called corporate you think I got a call back ? NOPE I have never met such dishonest people in my life and I will make sure everyone knows about how dishonest this dealership is so no one else gets taken for so much money More

Service Department is a joke. .Went in for a OIL change and the representative refused to make an appointment stated there only concerns were major car service. I will never return .Went in for a OIL change and the representative refused to make an appointment stated there only concerns were major car service. I will never return. More

Can I give negative stars? Our 2019 Ram 2500 broke down on side of road and was towed to Crossorads dealership - truck sat there for SIX weeks without them doing anything. Overall experience with FCA has on side of road and was towed to Crossorads dealership - truck sat there for SIX weeks without them doing anything. Overall experience with FCA has been challenging. And crossroads lack of doing anything is just the icing on the cake. Never once in SIX WEEKS did Josh the service advisor ever call me. I always had to initiate - same story each time I called. Then last week when I was finally able to get truck towed several hours away to local dealership - I called to let Crossroads know … Josh was no longer working there and Vince didn’t know anything about my truck. Sorry excuse for a service department. More

The crew and salesman were very helpful in assisting with the purchase of my new vehicle the purchase of my new vehicle More

Still having transmission problems with my 2016 Ram 2500 Diesel truck that has 27,000 miles. Transmission has failed and caused me to visit RAM Service Departments 4 times since 8/2019. The most resent trip Diesel truck that has 27,000 miles. Transmission has failed and caused me to visit RAM Service Departments 4 times since 8/2019. The most resent trip being at the Crossroads Dealership on 8/25/2020. They are blaming me for water in the transmission and tell me I need to call my insurance company. How did that get in there is my question. The warranty is for 100,000 miles or 5 years but does not cover their service work apparently! This is my 1st Ram truck and it was special ordered in 3/2016. The Customer Service Hot Line is there to back the service manager's opinion and Not the Customer! I tried to communicate with every link Ram/Chrysler has that I can find. It's the customer's fault for buying this vehicle! I've been told to contact a lawyer. Can anyone recommend a lawyer for all the mental emotion they have put me through? First time on beach the transmission broke and my 2 week vacation was ruined. Had to drive 10 hours back and forth from 1st breakdown. Warranty did even pay total cost for rental vehicle to drive. Did I Say this Vehicle on has 27,000 miles!? More

WORST EXPERIENCE WE’VE EVER HAD We came into dealership fully intending to buy a 2018 Jeep Rubicon ($50,000) when we arrived we were greeted by one of the coolest salesman we’ve met, We came into dealership fully intending to buy a 2018 Jeep Rubicon ($50,000) when we arrived we were greeted by one of the coolest salesman we’ve met, named Zach. Zach was great and showed us different options on the lot. We decided to go for the one in the showroom, which was a little more than we wanted to spend but we loved it. We had a trade in, and at the Kelly blue book value the basic stock price was $18000 but our vehicle had thousands of dollars in upgrades. Everything was going great until the manager tried giving us well below the trade in price and refused to work some numbers out. The manager let a $50,000 deal walk out over not willing to work with us. I think our salesman Zach was absolutely wonderful but the finance and management team here is a complete joke! The next morning Richmond Ford ended up going over the Kelly blue book value and still gave us money off our vehicle. We ended up buying a $60,000 vehicle from a dealership that wanted our business and did anything they could to keep us from having a bad experience! If you have a trade in I would strongly suggest going elsewhere! If you intend to buy from here I would strongly suggest asking for Zach! He tried his best and is amazing but his management team lost a sale from him! More

Worst experience in value of trade. Dealer trade in value lowest possible stated a clerical error on Carfax. Checked VIN trade was for sale double what I was given. Crossroads in NC. Wa Dealer trade in value lowest possible stated a clerical error on Carfax. Checked VIN trade was for sale double what I was given. Crossroads in NC. Waited 30 minutes for sale floor person. This is review of the Dealership, the salesperson was personable, with knowledge of the product. Paid with bank draft I brought with me More

Service Got my 1st service free and many other things checked on the car while in for this service. It was nice that they didn’t try to sell things I really d Got my 1st service free and many other things checked on the car while in for this service. It was nice that they didn’t try to sell things I really didn’t need. I would recommend them. More

Best Experience in buys car! It was nice to take my time and choose a car that fit me. No pushy sales people. They made sure that I understood all the paperwork before I signed an It was nice to take my time and choose a car that fit me. No pushy sales people. They made sure that I understood all the paperwork before I signed anything. It was a real good experience for me. More