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Cross Creek Subaru
Fayetteville, NC
65 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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65 Reviews of Cross Creek Subaru
September 07, 2022
Up until recently, I had pretty ok experiences here. I’ve looked aside having mistakes made on my maintenance because I had an overall pleasant experience. But buying a car here… was the worst car buyin I’ve looked aside having mistakes made on my maintenance because I had an overall pleasant experience. But buying a car here… was the worst car buying experience I’ve ever had and between my husband and I we’ve bought a lot of cars but as for just me I’ve only ever bought from Subaru and I probably wouldn’t ever buy from them again. After going through it all and having someone higher up in the company express to us how sorry they were they just continued to play us. They talked horribly about other employees to us, he told us he’d only trust maybe 3 mechanics to work on his own vehicles. I should have probably left then. What I thought was being friendly turned into xxx-kissing for lack of a better word, when he bluntly asked me when my husband left the room “so I hate to even ask, but when you write the review, it’s not going to be good is it?” But for me the worst part is when he told me that the owner was aware of what we had gone through and told them to make sure we were happy and that he was “going to go into the owner's office and figure out what he could do to make this better for us” but never actually did. My problem isn’t that they didn’t do anything for me, but that he would say that and not do it. But after over six hours and nothing but headaches and being treated poorly asking for the most simple request to register it in my hometown. And being lied to about every little thing and getting nothing but different answers and information I shouldn’t be surprised. This is the most disorganized and sketchy dealership I’ve been to. I’d rather pay more for a used car than go here again. Please just save yourself the trouble and just go somewhere else, Raleigh, Cary literally anywhere else, if you’re buying a new car order it online yourself and save yourself the headache and the market adjustment fee. Please learn from my mistakes and go far away from this dealership. More
by mariah
Employees Worked With
Cross Creek Subaru
July 12, 2022
During a recent trip between Georgia and Durham NC, we had an engine issue with our 2009 Outback on I-95. We were close to Fayetteville NC and had the car towed to Cross Creek Subaru. Inspection reveale had an engine issue with our 2009 Outback on I-95. We were close to Fayetteville NC and had the car towed to Cross Creek Subaru. Inspection revealed the timing belt had failed (after market at 1/2 of its advertised life). Gigi took care of us and was great to work with on the cost estimates for this major repair, Labroan, Master Tech was great on sorting out the damage and completing this major repair on the engine. The car runs like new and will serve us well! Thank you for getting us through this difficult adventure! We so thankful for Cross Creek Subaru and this team of talented and caring people! More
by Jim B
Employees Worked With
Gigi, Labroan, Cross Creek Subaru
April 28, 2022
I was very pleased with the service I received here. I love my new car! My salesperson was extremely helpful and knowledgeable about my vehicle. I knew there was a wait time but it came when they said i I love my new car! My salesperson was extremely helpful and knowledgeable about my vehicle. I knew there was a wait time but it came when they said it would. More
by sstew30189
Employees Worked With
Cross Creek Subaru
April 04, 2022
A big THANK YOU to Ava and the wonderful people at Cross Creek! I am extremely happy with their service and attention to detail. Thank you for answering all my questions and for your professional dispositio Creek! I am extremely happy with their service and attention to detail. Thank you for answering all my questions and for your professional disposition. Best experience ever! More
by mabel rivera
Employees Worked With
Ava, Olivia and Corey
February 22, 2022
The whole staff was amazing helpful, courteous, and the best dealership & Sales person we’ve ever had! 2nd vehicle we have purchased from these wonderful people! best dealership & Sales person we’ve ever had! 2nd vehicle we have purchased from these wonderful people! More
by kconaty7
Employees Worked With
Cross Creek Subaru
January 11, 2022
The experience was Great, the communication was clear and the transition was very smooth. Special thanks to Ava White & Corey Rivera, They were very flexible and understanding throughout the purchase. the transition was very smooth. Special thanks to Ava White & Corey Rivera, They were very flexible and understanding throughout the purchase. More
by neerajsaiprasad
Employees Worked With
Ava White, Corey Rivera, Cross Creek Subaru
November 10, 2021
Extremely pleasant buying experience in July. Car had some interior vibration issues that were taking the joy out of ownership. Service department esp. George and Gigi took care of my problem today. Thei some interior vibration issues that were taking the joy out of ownership. Service department esp. George and Gigi took care of my problem today. Their service will bring me back to Cross Creek from Raleigh next time. Thank you. More
by vickieblee
Employees Worked With
Gigi and George in service department , Cross Creek Subaru
