Cronin Hyundai of Nicholasville - Service Center

My wife and I were in Lexington from KC for a wedding. Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few mil Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few miles away. The service team here was awesome. Many thanks to Travis, Joey and Ryan in parts. We got connected to Enterprise and got a rental for the weekend. The parts we needed — Battery Management System and 12Volt integrated battery were not available. We decided to start the car up Monday morning and drive back to KC without cutting the car off. We also bought a high amp battery booster in case the car died on the road. They were so helpful as we considered our options and in getting us ready to roll. Travis even called us on Tuesday morning to make sure we got home safely. My dealership in KC has talked to them about what needs to be done to make the repairs. They were so nice to us in a very stressful situation. Good folks. More

We purchased a GMC Acadia from Cronin that included a warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the serv warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the service dept was going to check it out the following day. After several days of not hearing from them, we called and was told that the Acadia needed a whole new engine. We were told they called the warranty company and nothing was covered. We decided to have another mechanic tow the vehicle to his shop since it would be cheaper for us if it indeed needed a new engine. The new mechanic didn't think it needed an engine from what the vehicle was doing. Come to find out, the BATTERY was fried and it needed a MAS sensor. That's it...no new engine! After we had it fixed and has been running perfectly, we called the service dept back and requested our money back for the diagnostic fee they charged us (195.00) and requested towing from their lot to the new mechanic. They agreed to refund the diagnostic fee but not the towing since it was our decision to not allow them to fix it. Of course I wasn't going to allow them to fix it, I would've been out a lot more than $600! I was told on 9/11 that a check was cut and it would go out in the mail the following day. Fast forward to Sept 27rd and still no check! I contacted the service dept and was told the GM would be calling me. Oct 1st I finally received a call and was told that the check was sitting on someone's desk and they would get it out today. If it was sitting on someone's desk, why was I told weeks before that it was cut and would be in the mail the following day. The GM also told me he would call me back in a few days to ensure I received the check....I'm still waiting for that call. Also, when we told the service guy that it was fixed, he assured us that the engine would need to be replaced at some point but also said that he would call the warranty and make sure it was covered. He's the one that told me it wasn't covered, so how did that change? Scamming people perhaps? They have lost not only our business but our family's as well. I don't like being lied to and especially don't like someone trying to screw me over. More

Took the vehicle for service after scheduling a d appoint with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and sev with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and several dash lights are on. Dropped the vehicle around 8am Friday 19th 2024 and never heard back. My wife called them around 3pm to get an update and they told they would need more time. Called again at 5 pm and the service department was already closed. After several calls I was able to contact a manager who requested Alex, service rep, to contact me. She called and explained the vehicle HAS NOT BEEN DIAGNOSED, AND PROBABLY WONT BE TILL MONDAY, I TOLD YOUR WIFE AND SHE SAID IT WAS OK, SHE WAS HEARING The CALL Since I Got it on speaker, and my wife said No, she didn't told.me anything. Long story short I spent a PTO day at home for nothing, now I have to get back to work tomorrow Saturday and I don't have a car, meaning I will have to pay for Uber all weekend. Why is the dealer so irresponsible that they don't care about they customers? The only solution I was able to get is to pick the car tomorrow morning and re-schedule the appointment. Really???? More

This is a review of the service department only. Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide fo Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide for yourself if the negative review is warranted. The USB port used for android auto was broken and needed to be replaced. August 4rd – Cronin checked the car out. Based on their assessment they ordered the necessary parts. August 22nd – Once the parts arrived, I brought the car in for repair. They were unable to complete the repair because the port hadn’t arrived, but they were able to replace the “other working components” which included the USB port on the passenger side which was not broken. They said they would order the missing part and would schedule a follow-up to finish the repair. October 9th - Called to verify that the parts were in stock. They confirmed that they had the necessary parts. October 10 – Took the car back in but they were not able to resolve the issue, because they didn’t have the necessary parts. October 17 - Took the car back in again but they were unable to complete the repair. The service rep said “We didn’t do anything to it.” I started to raise my voice asking why they were unable to finish the repair, at which point the rep slammed my key fob on the service counter and stormed off across the service bay. I never got an answer as to the repair wasn’t finished and was not given any paperwork. During my ghastly ordeal with Cronin, I spoke to their Parts and Service Director Steve Dattilo. Steve is based in Ohio. He stated that he was going to be at the Cronin Hyundai in Nicholasville on the following Friday and follow up with the service department and let me know. I never heard back from him. I did call and speak to him on several other occasions but there was never any resolution. I purchased the car at Don Franklin in Lexington but their service department was so booked up it took several weeks to get an appointment. Because I already had a bad feeling about Cronin, I did make an appointment with Don Franklin for September 1st, at which time they performed their assessment and ordered the necessary parts. Once the parts arrived the car was scheduled for repair on November 7th. Don Franklin completed the repair in 4 hours. Their service rep stated that it was “Simple repair, the entire unit comes in one piece and it was just a matter of swapping them out.” They explained to me that the reason it takes so long to get an appointment with them is because they end up servicing cars purchased from several other dealers including Gates Hyundai in Richmond and Cronin Hyundai in Nicholasville. I have other issues with Cronin Hyundai but I’m not including them because they’re subjective and I wanted to base my review on facts. More

Service department showed me to dirty filters (air and cabin) and said they needed to be replaced. I declined and the service rep returned to his area with the dirty filters. I saw my vehicle in the parki cabin) and said they needed to be replaced. I declined and the service rep returned to his area with the dirty filters. I saw my vehicle in the parking lot. The technician did not return to my vehicle. He came back to the waiting area in a few minutes and told me my service work was complete. The dirty filters had obviously not come from my vehicle. When I got home I looked at my filters and they were fine. Blatant fraud by the service rep More

Do not take your car here to get service they are full of crap. Someone tried to steal my daughters car and took out her ignition. She called them and they said they could fix it so she gad it towed there. I crap. Someone tried to steal my daughters car and took out her ignition. She called them and they said they could fix it so she gad it towed there. It sat there for 5 days no one contacted her or answered the phone when she called. She made a trip down there and of course the service department people were gone. She had to cuss them out to get someone to finally call her back. They gave her an estimate and told her it would be a month before they could fix it. She found someone else and had AAA pick up her car. They wouldn’t release her car they said she had to pay $165 diagnostic fee. Fee for what? She told them what was wrong they ignored her and didn’t contact her at all. They was too busy trying to sell her a new car!!!! The. Gonna charge her???? Customer service is horrible I even called and they hung up on me!!! More

This has been the worst experience I have had with any dealership ever. I went in for a simple anti-thief recall for my 2017 Elantra that was mandatory if I want any future services from the dealership. N dealership ever. I went in for a simple anti-thief recall for my 2017 Elantra that was mandatory if I want any future services from the dealership. Now my car alarm goes off after I start the car with the automatic remote start. I take it back to them and they tell me there is nothing we can do for you. They will not even attempt to fix their mistake! This issue still has not been resolved. Very unprofessional. They have told me lie after lie. They have wasted my time and money. More

My daughter has a 2017 sonata with 129k on it and engine failed. Cronin quoted $9k to replace or a $1k trade in. We told there service manager to move car out side, un hook battery, and leave key underneath failed. Cronin quoted $9k to replace or a $1k trade in. We told there service manager to move car out side, un hook battery, and leave key underneath floor mat. Transporter arrived with battery hooked up and no keys to load car. Should have known they would take advantage of a young single woman. More