Cronin Hyundai of Nicholasville

I ensured that I waited a week prior to posting as to not post rashly. I spoke with the new car salesperson for quite some time in preparation to purchase a new Hyundai Sonata. The salesperson finally to not post rashly. I spoke with the new car salesperson for quite some time in preparation to purchase a new Hyundai Sonata. The salesperson finally told me that they had the vehicle I was looking for was allocated to their dealership. I offered a deposit to hold and received no response until he texted and said it had arrived. I told him I would leave Dayton Ohio immediately and it would take me about 2.5 hours to drive down. I verified I would be bringing the proper form of down payment. The salesperson confirmed that they knew I was on my way. I arrived 20 minutes prior to the time I told the salesperson. When I found the salesperson I was speaking via text he said they had just sold the car I had driven from Dayton to purchase. I asked to speak to the manager who said they would not hold a car unless they had a deposit. I told him I inquired about a deposit and offered him the text chain. He looked at the text on his computer and said he saw what I was talking about but said there was nothing he could do for me. I drove my family 2.5 hours each way to purchase a car with not even a courtesy call when it was sold to someone else while I was driving. Not only did this cost me 60+ dollars in gasoline but over 5 hours out of our day. There was barely an apology no acknowledgement of wrong doing by the dealership. At the very least they could have offered something to make up for their terrible handling of the situation. Part of the reason I decided to drive down was the good reviews of this dealership. I am very upset and disappointed in the way we were treated. More

Great customer service! This is the second time we have purchased a Hyundai from Wayne, he is always is a pleasure to work with and goes above and beyond! The entire dealers This is the second time we have purchased a Hyundai from Wayne, he is always is a pleasure to work with and goes above and beyond! The entire dealership staff are super friendly and helpful! Highly recommend Cronin Hyundai! More

They did a very great job helping me get a vehicle and I recommend them to anyone who needs a new car recommend them to anyone who needs a new car More

I Love working with my salesman Jordan Nicholas and Austin Harmon the sales manager. A great experience with Cronin Hyundai dealership. Austin Harmon the sales manager. A great experience with Cronin Hyundai dealership. More

Very nice experience. No pressure to buy at all. We are enjoying our new car. No pressure to buy at all. We are enjoying our new car. More

My new car was detailed and when I got home there were no floor mats in the car. The cargo cover would not fit. Must have been out of another car. This new car has over 400 miles on it. No exclamation. No co floor mats in the car. The cargo cover would not fit. Must have been out of another car. This new car has over 400 miles on it. No exclamation. No contact made today' More

We received an automated schedule reminder for service on our new Hyundai Palisade. The ease of scheduling and the kindness of the service department staff were highlights of our experience!! our new Hyundai Palisade. The ease of scheduling and the kindness of the service department staff were highlights of our experience!! More

Everyone was very friendly and answered every question promptly! Couldn’t have come to a better dealership! Love my car and peace of mind! Thank you! promptly! Couldn’t have come to a better dealership! Love my car and peace of mind! Thank you! More

Blake and Ross did an excellent job working around my schedule to get me in and test driving a vehicle. Price was notably better than surrounding dealers, including other states even with the market mark schedule to get me in and test driving a vehicle. Price was notably better than surrounding dealers, including other states even with the market mark up. Was offered fresh water, snacks, and conversation while waiting for the numbers to be crunched. More

staff was helpful and friendly. advisor was knowledgable about my specific issue. he made some sound suggestions. free coffee was a blessing. i would come back about my specific issue. he made some sound suggestions. free coffee was a blessing. i would come back More