Cronin Hyundai of Nicholasville

My wife and I were in Lexington from KC for a wedding. Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few mil Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few miles away. The service team here was awesome. Many thanks to Travis, Joey and Ryan in parts. We got connected to Enterprise and got a rental for the weekend. The parts we needed — Battery Management System and 12Volt integrated battery were not available. We decided to start the car up Monday morning and drive back to KC without cutting the car off. We also bought a high amp battery booster in case the car died on the road. They were so helpful as we considered our options and in getting us ready to roll. Travis even called us on Tuesday morning to make sure we got home safely. My dealership in KC has talked to them about what needs to be done to make the repairs. They were so nice to us in a very stressful situation. Good folks. More

We purchased a GMC Acadia from Cronin that included a warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the serv warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the service dept was going to check it out the following day. After several days of not hearing from them, we called and was told that the Acadia needed a whole new engine. We were told they called the warranty company and nothing was covered. We decided to have another mechanic tow the vehicle to his shop since it would be cheaper for us if it indeed needed a new engine. The new mechanic didn't think it needed an engine from what the vehicle was doing. Come to find out, the BATTERY was fried and it needed a MAS sensor. That's it...no new engine! After we had it fixed and has been running perfectly, we called the service dept back and requested our money back for the diagnostic fee they charged us (195.00) and requested towing from their lot to the new mechanic. They agreed to refund the diagnostic fee but not the towing since it was our decision to not allow them to fix it. Of course I wasn't going to allow them to fix it, I would've been out a lot more than $600! I was told on 9/11 that a check was cut and it would go out in the mail the following day. Fast forward to Sept 27rd and still no check! I contacted the service dept and was told the GM would be calling me. Oct 1st I finally received a call and was told that the check was sitting on someone's desk and they would get it out today. If it was sitting on someone's desk, why was I told weeks before that it was cut and would be in the mail the following day. The GM also told me he would call me back in a few days to ensure I received the check....I'm still waiting for that call. Also, when we told the service guy that it was fixed, he assured us that the engine would need to be replaced at some point but also said that he would call the warranty and make sure it was covered. He's the one that told me it wasn't covered, so how did that change? Scamming people perhaps? They have lost not only our business but our family's as well. I don't like being lied to and especially don't like someone trying to screw me over. More

I went into the Cronin to look at a specific vehicle I had seen on their website. I didn't even realize they were open, but as soon as I arrived on the lot, I was greeted by Tyler who was anxious to assis had seen on their website. I didn't even realize they were open, but as soon as I arrived on the lot, I was greeted by Tyler who was anxious to assist. I told him what I was looking for, and that I had previously been there and was assisted by Taylor. Even though it was closing time, Taylor, and Tyler were more than happy to assist. To make a long story short, I drove home, that evening, in the vehicle I went there to look at. Thanks to both of you for all of your help, and your willingness to stay after hours and get me set up with my new vehicle. I love my new vehicle, and believe that I got a great deal. Thanks again. More

Got a new car and it’s awesome! Darin was friendly and helpful and knew all the answers to my questions. Very easy experience and I’d recommend it to anyone looking for an afforda Darin was friendly and helpful and knew all the answers to my questions. Very easy experience and I’d recommend it to anyone looking for an affordable new car More

Very happy with my experience Darrin went above and beyond to find what I wanted and take care of me! Best experience I’ve had ever buying a car, I’m a customer for life! Go see Darrin, you’ll be gla beyond to find what I wanted and take care of me! Best experience I’ve had ever buying a car, I’m a customer for life! Go see Darrin, you’ll be glad you did! More

Took the vehicle for service after scheduling a d appoint with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and sev with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and several dash lights are on. Dropped the vehicle around 8am Friday 19th 2024 and never heard back. My wife called them around 3pm to get an update and they told they would need more time. Called again at 5 pm and the service department was already closed. After several calls I was able to contact a manager who requested Alex, service rep, to contact me. She called and explained the vehicle HAS NOT BEEN DIAGNOSED, AND PROBABLY WONT BE TILL MONDAY, I TOLD YOUR WIFE AND SHE SAID IT WAS OK, SHE WAS HEARING The CALL Since I Got it on speaker, and my wife said No, she didn't told.me anything. Long story short I spent a PTO day at home for nothing, now I have to get back to work tomorrow Saturday and I don't have a car, meaning I will have to pay for Uber all weekend. Why is the dealer so irresponsible that they don't care about they customers? The only solution I was able to get is to pick the car tomorrow morning and re-schedule the appointment. Really???? More

I came in to this dealership after talking with them on the phone several times and after many text messages. I told my sales person what my situation was and the car I wanted to look at was. I made it per the phone several times and after many text messages. I told my sales person what my situation was and the car I wanted to look at was. I made it perfectly clear that if they could help me great and if not don't waste my time. I went in on Saturday look at and drive one car but was shown a totally different one. I was informed that this was the ONLY car that they would deal with me on. So I looked at it and drove it and I liked the car and I sat down with my salesperson and the sales manager and talked and came to and understanding. Monday I decided to pull the trigger and wanted to put a down payment of$500 on the car. Thursday I was told that my $500 wasn't good enough they wanted $1500. When I told them that $500 is all I had at the time to put down on the car I was told that they would get back to me that day and since then nothing, no call, no text, nothing. I tried to call and text nobody would answer me. So I returned the $500 to my family member and I guess I'm screwed. More

Welcomed me and was attentive. Was honest about condition of the vehicle that i was inspecting and provided me with technician/mechanic observation on what repairs were needed. Was honest about condition of the vehicle that i was inspecting and provided me with technician/mechanic observation on what repairs were needed. More

From my first interaction, I have been impressed with Cronin Hyundai. The sales department has always been upfront and operated with integrity throughout the entire process. I just purchased my 5th new Cronin Hyundai. The sales department has always been upfront and operated with integrity throughout the entire process. I just purchased my 5th new Hyundai from Wayne Mitchell (sales) and Austin (sales manager) who are both very knowledgeable and professional. Ask for the "Guy with the Hat"; Wayne is a pleasure to work with! More

This is a review of the service department only. Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide fo Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide for yourself if the negative review is warranted. The USB port used for android auto was broken and needed to be replaced. August 4rd – Cronin checked the car out. Based on their assessment they ordered the necessary parts. August 22nd – Once the parts arrived, I brought the car in for repair. They were unable to complete the repair because the port hadn’t arrived, but they were able to replace the “other working components” which included the USB port on the passenger side which was not broken. They said they would order the missing part and would schedule a follow-up to finish the repair. October 9th - Called to verify that the parts were in stock. They confirmed that they had the necessary parts. October 10 – Took the car back in but they were not able to resolve the issue, because they didn’t have the necessary parts. October 17 - Took the car back in again but they were unable to complete the repair. The service rep said “We didn’t do anything to it.” I started to raise my voice asking why they were unable to finish the repair, at which point the rep slammed my key fob on the service counter and stormed off across the service bay. I never got an answer as to the repair wasn’t finished and was not given any paperwork. During my ghastly ordeal with Cronin, I spoke to their Parts and Service Director Steve Dattilo. Steve is based in Ohio. He stated that he was going to be at the Cronin Hyundai in Nicholasville on the following Friday and follow up with the service department and let me know. I never heard back from him. I did call and speak to him on several other occasions but there was never any resolution. I purchased the car at Don Franklin in Lexington but their service department was so booked up it took several weeks to get an appointment. Because I already had a bad feeling about Cronin, I did make an appointment with Don Franklin for September 1st, at which time they performed their assessment and ordered the necessary parts. Once the parts arrived the car was scheduled for repair on November 7th. Don Franklin completed the repair in 4 hours. Their service rep stated that it was “Simple repair, the entire unit comes in one piece and it was just a matter of swapping them out.” They explained to me that the reason it takes so long to get an appointment with them is because they end up servicing cars purchased from several other dealers including Gates Hyundai in Richmond and Cronin Hyundai in Nicholasville. I have other issues with Cronin Hyundai but I’m not including them because they’re subjective and I wanted to base my review on facts. More