Cronin Ford North

Bought a 2016 BMW X5 here last year, Paid $4000 for a 24 month bumper to bumper warranty only to find out the financial manager had selected "wrap" on the final paperwork. Brought it to his attention and he month bumper to bumper warranty only to find out the financial manager had selected "wrap" on the final paperwork. Brought it to his attention and he said he handled it. Fast forward to 2022, and the financial manager never resubmitted the warranty paperwork. The dealership acknowledges his mistakes but are completely unwilling to fix their former employees mistake. They even tried to get me to purchase a 12 month powertrain warranty from them for $1500 even though I already paid for the bumper to bumper warranty in full....BEWARE and make sure you triple check your paperwork cause these guys are crooks!!! ***update...the management staff at Cronin ford didn't even respond to the bbb claim I filed, and have so far ignored my demand for arbitration. Never in my life have I experienced such disregard for a customer. I'm assuming since they changed the name from Middletown ford to Cronin ford that the bad press wouldn't follow them.... More

Awesome experience and highly recommend this dealership! Terry was a pleasure to work with and very personable. I love my new car!! Great price and trade in value!! 👍🏻👍🏻👍🏻 Terry was a pleasure to work with and very personable. I love my new car!! Great price and trade in value!! 👍🏻👍🏻👍🏻 More

Terry was a great salesman, helped tremendously and the process went very smoothly. Very happy with my purchase process went very smoothly. Very happy with my purchase More

Rob is a great car salesman. Honest Upfront with no pressure. Best experience ever. #awesome pressure. Best experience ever. #awesome More

Finally received my Bronco , been waiting 2 years since reserving it, not a dealership problem . Rob Canfield was my salesperson that helped get my reservation built into an official order. Great job by hi reserving it, not a dealership problem . Rob Canfield was my salesperson that helped get my reservation built into an official order. Great job by him and Terrel the sales manager. We were always in contact with each other as different details or info came out concerning the new Bronco. My experience at this dealership has been great, no matter which department I interacted with, the sales, parts to service. I felt like everyone went out of their way to make sure I got what I wanted. Even the gals at the cashier window was glad to take my money. lol All in all, don't drive past a smaller dealer thinking a bigger one will do you better. Great example of shop at home and get the deal and great service. Thanks to all concerned. More

Rob Canfield, salesman, and Terrell Helton, sales manager, were outstanding in helping me buy my 2nd car at Middletown Ford! From the initial phone call until I drove off the lot, both gentlemen wen manager, were outstanding in helping me buy my 2nd car at Middletown Ford! From the initial phone call until I drove off the lot, both gentlemen went above and beyond to assist me with my purchases! I highly recommend this dealership, and be sure to ask for Rob! More

James Corbin, Sales ... 2021 Ford EcoSportInformative, James Corbin, Sales ... 2021 Ford EcoSport Informative, Courteous, Consciousness & Knowledgeable; sensitive to my income & choice of vehicle. Finance James Corbin, Sales ... 2021 Ford EcoSport Informative, Courteous, Consciousness & Knowledgeable; sensitive to my income & choice of vehicle. Finance Manager diligent in explanation of financing my vehicle. The crew detailed my vehicle & ready to go in minimal time, excellent. My experience was comfortable & I need another vehicle ... I will return! 😉👍 More

Best dealership around Cincinnati Ohio. I have bought many vehicles from them and there sales and service are always the best. They were quick and very knowledgeable of they brand. many vehicles from them and there sales and service are always the best. They were quick and very knowledgeable of they brand. More