Cronin Ford North

A happy customer. Middletown Ford repaired our truck. After a few concerns of ours they made sure they listened to us and had our truck sparkling clean and tinted windo Middletown Ford repaired our truck. After a few concerns of ours they made sure they listened to us and had our truck sparkling clean and tinted windows fixed along with the collision repairs needed. They did a great job of repairing the side of our truck. Looks brand new! Thank you Middletown Ford for doing a great job! We will recommend your body shop to friends and family. This is the second vehicle we have taken to Middletown Ford and we are very pleased with their work. Thanks for making my husband very happy with his truck!!!! More

Ripped Off Completely So my bad for being a first time car buyer & a young woman. Guess I was just asking to be taken advantage of. BUT you would think there would be at le So my bad for being a first time car buyer & a young woman. Guess I was just asking to be taken advantage of. BUT you would think there would be at least some care. I bought a car which was, ridiculously priced for being a 2007 model by the way, for about 6 months it was okay but my alternator eventually went bad and had to be replaced, they replaced it with a refurbished one (Luckily the warranty covered it) which might be normal but still the service man had told me it was new.. Real frustrating issues came along once my car started having exhaust problems, so I went in, got a hole in the manifold patched, everything was hunkey-doorey, except after waiting hours for it to be fixed and I just wanted to go home, I started my car and it was screeching really loud, the serpentine belt broke, but it was fine before I got the car "fixed". One of the mechanics came out and said "That's odd well it should go away after a few days." Well I came back after a few days and they told me I HAD to have this fixed or my car would break down. So I said fine. THEY CHARGED ME $400.00 FOR A SERPENTINE BELT AND COULDN'T TELL ME WHY IT WAS SO EXPENSIVE. I found out later they belt itself should be $30-50 so even with a manual labor fee I expected $150.00 at the most. So recently I traded in that car and got the heck away from this dealership, I went in to get money back from the warranty I cancelled and Lisa, in the finacial department, told me "We can't it's expired." I said "uh-huh" and pointed to my paperwork proving it was not expired. She said "Oh" walked away, and said it would be mailed to me. She was really rude about it. No one here cared to take care of me even in a professional sense. DO NOT RECCOMEND. More

Went back to Middletown Ford on 01/02/2014 after receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. Though I saw people milling around inside the service department, the Service door did not open until 07:40 am. Service area was just horrendously filthy. Customer waiting area looked like it had not been cleaned in years. John Walton approached me in the service area to indicate that service employee found wear on the drivers front tire. I'm assuming that was his attempt to push me to purchase tires. I declined. I waited approximately another 30 minutes, and realized that no one had approached me about the car being ready. I entered the service area to find that the work on my vehicle had been completed, and that no one had told me that it was ready to go. Found John Walton on the phone, and four other employees just standing around (right in front of me, shooting the bull). I waited until Walton's call had concluded, and asked him about my vehicle. Very strange dealership. Makes one wonder why anyone would do business with this place. Employees didn't seem to care, about the customer or the work. I might put up with this treatment for a half-price offer on an oil change, but I would NEVER take my car to Middletown Ford for any other service. Lord knows, I would NEVER waste my time purchasing a vehicle from them. More

Visited the service department (and the dealership) for the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department was NOT cleared. Was concerned that the hard packed pile of snow & ice in front of the service department entrance would cause damage to the underside of my vehicle. Person in charge of checking my vehicle in referred to me as BUD; FYI: Fellows, that's just unprofessional. Try SIR or Mr. next time. Waiting area and bathroom for customers was filthy. Coffee was available; no sweet and low or splenda. Can't really recommend the dealership. I suppose I'd try it again if a deal was offered on a cheap oil change. More

This was the worst shopping experience of my life. I was treated extremely poorly by the associates at this dealership. I would not recommend Middletown Ford to anyone. They conned me into coming into the d treated extremely poorly by the associates at this dealership. I would not recommend Middletown Ford to anyone. They conned me into coming into the dealership by telling me I was guaranteed to get a certain truck with the down payment and trade-in that I had. Yet when I arrived at the dealership they told me that I needed an additional 1500 dollars for my down payment. When I started questioning the associate about this, I was told to keep my voice down and stop being rude, even though neither of these things were happening. Not only did Chad Price (sales associate) say these things to me, he said them in front of 20 people in the showroom and also my family. I have never been so embarrassed. DO NOT SHOP AT THIS DEALERSHIP. More