Critz Auto Group

Super easy to deal with I called and scheduled and appointment. I had an alert come up for "adaptive headlight malfunction". They called me once they received my vehicle (I h I called and scheduled and appointment. I had an alert come up for "adaptive headlight malfunction". They called me once they received my vehicle (I had a driver deliver it for me) and told me that all it needed was a software update. They cleaned my car for me and I had it back in my driveway the next evening. Thank you! More

Good efficient repairs if dealer has parts Auto always efficiently repaired if dealer has the parts and seems to stock minimal inventory. Two problems. Wait for a simple oil change can be two w Auto always efficiently repaired if dealer has the parts and seems to stock minimal inventory. Two problems. Wait for a simple oil change can be two weeks. Dealer does not stock a variety of parts. You have to come back in several days post diagnosis for another visit. TIME consuming!!!!! Service personnel GREAT!! More

Started out not so good but ended up good Vehicle was in the shop three weeks before they looked at the issue. Once the did they diagnosed when issue and repaired but did not fix issue brough Vehicle was in the shop three weeks before they looked at the issue. Once the did they diagnosed when issue and repaired but did not fix issue brought in for. Ultimately after a few more days they determined what they believed to be the real issue and repaired that and seems to have resolved the issue. They did work it out so that I did not have to pay for both repairs and met in the middle. My vehicle was bought at Critz and has never been anywhere else for service in almost 20 years. I will continue to take it there in the future since they do a very good job More

Oil change Everything went well. Oil change took an hour w/ car wash so I guess that wasn't so bad with time. Staff is very nice Everything went well. Oil change took an hour w/ car wash so I guess that wasn't so bad with time. Staff is very nice More

BMW X5 service My experience with servicing my X5 is always pleasant and my service rep, Charles, always keeps my informed and is very thorough in explaining questio My experience with servicing my X5 is always pleasant and my service rep, Charles, always keeps my informed and is very thorough in explaining questions/concerns. More

2010 GL 450 Service This was the fourth time I have had this vehicle in for issues with the ABS system. All four wheel sensors have now been replaced, two of them twice. This was the fourth time I have had this vehicle in for issues with the ABS system. All four wheel sensors have now been replaced, two of them twice. The vehicle is out of warranty so I had to pay over $1,100 dollars for an issue that should have never occurred. This vehicle only has less than 25,000 miles on it. Tiffany Small always provides excellent service. As a long-time Mercedes Benz owner (twelve Mercedes over the past thirty years), I was disappointed when I received this email asking for a rating on my service experience. The email subject line was "Critz BMW". Not very professional nor sensitive to your Mercedes Benz customers. Gary Daniel 678-525-2595 More

Those guys always do a good job for me. This is my second GMC truck and I have always taken them into Critz for regular maintenance and service when due. They are extremely busy and sometim This is my second GMC truck and I have always taken them into Critz for regular maintenance and service when due. They are extremely busy and sometimes I can't get it in when I need to, but they always do a good job, from the repair/work to calling me with updates. The bill is always what we discussed. The shuttle drivers give me a ride back and forth to work and they do an awesome job. More

Customer Services and Vehicle Great Customer Service !!!! Services on my BMW was completed in a timely manner. The service department explained the problem as well as giving me a s Great Customer Service !!!! Services on my BMW was completed in a timely manner. The service department explained the problem as well as giving me a solution to solve the malfunction of my BMW. More

Great Service! David in service always goes above and beyound the call of duty. Everything is always done in a timely manner and the vehicle is ready when promised. David in service always goes above and beyound the call of duty. Everything is always done in a timely manner and the vehicle is ready when promised. He is a great asset to the Critz organization. More

Longer than expectted It took a little longer than expected to complete the service. No problem I am still grateful that your service people are in the business of keeping It took a little longer than expected to complete the service. No problem I am still grateful that your service people are in the business of keeping me safe. More