Critz Auto Group

Wonderful customer service! The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is made. The addition of a technology specialist is a wonderful asset to the service team. Each new Mercedes has computerized components that you learn to utilize over time. It's nice to have a person to consult regarding the computerized equipment that wasn't on my previous model. More

Great service dept. Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morn Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morning. The car was repaired and back in my garage by noon the same day. The BMW service dept takes customer service to a new level. More

Ripoff Service Department Brought my car into Critz to (i) replace the battery, (2) replace one headlight, and (3) reposition one switch in the center console.They did not resp Brought my car into Critz to (i) replace the battery, (2) replace one headlight, and (3) reposition one switch in the center console.They did not respond for a week, and only responded after I called them to ask about my car. Their oral report the next day was as follows: -New Battery: $400 -Needed a new alternator: $800 -Headlight replacement: $250 -Needed a new switch, which was not available separately, so I had to replace the entire center console for $400. Refused to have the work done at Critz. Had a new battery installed at Pep Boys - OEM without the BMW label: $113 installed. Car did not need a new alternator - but if it did, an aftermarket alternator was available for $120 shipped and the OEM Bosch was available for approximately $170. It takes me about an hour and a half to replace an alternator. New head lamps were $51 each shipped and installing them took about five minutes per side. Did not need a new switch, but it was readily available from another BMW dealer for approximately $110 and replacement is a 60 second exercise with a flat head screwdriver.Critz tried to sell me $1200 of services that my car did not need. Report More

Best experience ever! And I've bought 35 cars in 30 years! Best personnel, Best dealership, best car buying experience ever!!! I WILL NEVER BUY A CAR ANYWHERE ELSE! Critz has a wonderful staff!! They will be Best personnel, Best dealership, best car buying experience ever!!! I WILL NEVER BUY A CAR ANYWHERE ELSE! Critz has a wonderful staff!! They will be my deakership for ALL my future car purchases!!!! More

We had an awesome experience at Critz! Buying a car has never been so easy! The staff was friendly and knowledgeable and we absolutely LOVE the car! We had an awesome experience at Critz Buying a car has never been so easy! The staff was friendly and knowledgeable and we absolutely LOVE the car! We had an awesome experience at Critz! More

Dealership. Justin Johnson was my salesperson and he did a great job. The whole experience was excellent. I would strongly recommend this dealership to anyone l Justin Johnson was my salesperson and he did a great job. The whole experience was excellent. I would strongly recommend this dealership to anyone looking for a car. More

efficient, comfortable, friendly The staff was nice and efficient. The experience was enjoyable. Dealership was clean and comfortable. They got us close to the interest rate we wanted The staff was nice and efficient. The experience was enjoyable. Dealership was clean and comfortable. They got us close to the interest rate we wanted. More

2016 BUICK ENCLAVE SERVICED. PROMPT AND VERY PROFESSIONAL I LOVE THE SERVICE DEPARTMENT. I LOVE MY SALES PERSON VICTORIA ROTH THE WHOLE EXPERIENCE HAS BEEN A+ CRITZ BUICK HAS BEEN A GREAT PLACE TO BUY A CA I LOVE THE SERVICE DEPARTMENT. I LOVE MY SALES PERSON VICTORIA ROTH THE WHOLE EXPERIENCE HAS BEEN A+ CRITZ BUICK HAS BEEN A GREAT PLACE TO BUY A CAR I RECOMMEND THEM HIGHLY TO EVERYONE More

Service Light A Service Vehicle Soon light appeared. The service dept did a diagnosed the problem fixed it and retested to be sure the problem was solved. Also a A Service Vehicle Soon light appeared. The service dept did a diagnosed the problem fixed it and retested to be sure the problem was solved. Also advised what caused the issue to prevent it from happening again. More

Great service from an A1 Dealer Critz has consistently provided great service for my BMW's for a number of tears. Courteous friendly reps always ready to take care of any problems or Critz has consistently provided great service for my BMW's for a number of tears. Courteous friendly reps always ready to take care of any problems or just routine service. The reason that they are my Go To BMW dealer. More