Critz Auto Group

The three gentlemen was helpful to my needs and was very knowledgeable to my questions. Which made me feel comfortable. Richard in parts has such a great since of humor he really made me feel welcome and my knowledgeable to my questions. Which made me feel comfortable. Richard in parts has such a great since of humor he really made me feel welcome and my wait entertaining. That was my first time visiting the BMW service center for service on 745I certified car. I also would like to say that I am a U.S.AMY Disable Veteran. Keep up the good work guys. More

Great experience and friendly staff. Very accomodating to our concerns and our needs. Not forceful in trying to upsell us in buying more than needed. our concerns and our needs. Not forceful in trying to upsell us in buying more than needed. More

This was by far the easiest car purchase I or my husband have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen to your mother! Next time I (we) purchase a new car , we will be back! Gilbert was our salesman and he was absolutely wonderful, very thorough, and patient. More

My Experience: I was looking to replace my wife's car of over 10 years. We didn't know what we were looking for, we had to find the right fit for her. We came down to look at a few that we saw online. Ou of over 10 years. We didn't know what we were looking for, we had to find the right fit for her. We came down to look at a few that we saw online. Our salesman Doug worked with us and was extremely patient as we went from one car to the next. After 2 or so hours and 6 models later my wife liked the looks and the drive of the Encore. Doug was always positive and willing to show us everything on the lot and even took us to the overflow area. He made numerous trips to check out key after key, even as I grew frustrated with the lack of finding a car, Doug smiled, got us some water and moved on to the next car. As we got to the Encore and noticed the same good looks as the Enclave but not as large , my wife's body language changed. After a test drive, she said she liked it. At that point we said we would take it. By this time the dealership had closed. Doug and Ed (sales manager) never missed a beat and worked to close the deal as fast as possible. As Ed did the paperwork, Doug cleaned and gassed the new Encore up. Thanks again for a great experience. Service like this will change the stigma of car dealerships. Chris More

My sale started off rough. But when Jim stepped in and took over it was fixed. He saved the sale. Jim was great to work with. No pressure. Ask for him if you need a BMW. took over it was fixed. He saved the sale. Jim was great to work with. No pressure. Ask for him if you need a BMW. More

My wife and I were traveling from Santa Fe, NM on 20 day journey thru the South. The Mbrace system (GL450 - 2013)) we determined after starting our trip that Mbrace system was not functioning and had Glitch journey thru the South. The Mbrace system (GL450 - 2013)) we determined after starting our trip that Mbrace system was not functioning and had Glitch in the Software and we tried to set up an appointment with several Mercedes Benz dealers #2 in Louisiana; #1 in Alabama and #1 in Florida and were unable to get response that could fit our flexible schedule! In Savannah I contacted Critz Mercedes Benz and spoke with young women: Tiffany (no last name) who had been recommended by the Manager of our Hotel. Tiffany immediately arranged an appointment to bring the car in & provided a driver to return us to our Hotel. At the dealership the Assistant Service Manager: Chuck Coursey facilitated the car being serviced and resolving the Mbrace system & getting it operational and providing a rational time frame to resolve the issue. During the first day they contacted us and provided an update and continued to bring us up to date with resolving the problem which was getting the people/facility who needed to re-program the car's resident TCU on line. During the #2 day's that Critz Auto Group had our car they stayed in touch with us and continued to address the progress........ The quality of Critz Auto Group facility is delight, the professionalism of their people including their Manager Mr. Richard Papy was first rate. Having traveled a fair portion of the world and observed Service @ every level conceivable I'd rate Critz as......Champion as the Brits would say. Thank you Critz Auto Group. David M. Soley International Director Business Development - Dresser Industries Santa Fe, New Mexico More

Lori was/is very cooperative and accommodating. Had a great experience purchasing the car. My shifter has needed to be replaced and Lori has gone out of her way to make sure that gets done, weeks after b great experience purchasing the car. My shifter has needed to be replaced and Lori has gone out of her way to make sure that gets done, weeks after buying the car. More

Good experience, easy to deal with. Would recommend anyone to talk to Justin before purchasing a new vehicle. He was very knowledgeable about the vehicle and answered all questions. anyone to talk to Justin before purchasing a new vehicle. He was very knowledgeable about the vehicle and answered all questions. More

I have had all my vehicle maintenance performed at Critz ever since I relocated to Savannah from Virginia. They consistently provide friendly and quality service. They make me feel like a VIP as they do w ever since I relocated to Savannah from Virginia. They consistently provide friendly and quality service. They make me feel like a VIP as they do with all of their customers as I have often witnessed. Critz is the place to go for great all around service. More

he was very easy to deal with. my wife and i have a very busy schedule and he was accomidating. there was no haggling with the price and he was a pleasure to deal with. very thorough walk through of the v busy schedule and he was accomidating. there was no haggling with the price and he was a pleasure to deal with. very thorough walk through of the vehicle after the purchase as well. thanks! More