Critz Auto Group

Great Dealership Awesome experience with this dealership. Excellent custome service, friendly, knowledgeable client representatives. From start to finish the whole ex Awesome experience with this dealership. Excellent custome service, friendly, knowledgeable client representatives. From start to finish the whole experience was great. I definitely will recommend this dealership to friends. More

Bought One Although a fairly new employee at the time, Samantha's customer service and support is commendable. She thoroughly addressed all of my questions and c Although a fairly new employee at the time, Samantha's customer service and support is commendable. She thoroughly addressed all of my questions and concerns over the phone five days earlier which led to the actual visit to the dealership. Having seen a different price upon arrival then advertised she immediately set my mind at ease. Worked closely with me throughout the process and help me make the right decision to purchase. The added Red Bow was just the right touch to surprise my wife during the holidays. More

Great Tiffany was wonderful, she always makes me feel right at home and remembers everything about me and my family. The car wash could be better, like vacu Tiffany was wonderful, she always makes me feel right at home and remembers everything about me and my family. The car wash could be better, like vacuuming the inside, but overall a very pleasurable experance each and every time. More

Great as usual Very pleased with the service. Everything was explained and they went of their way to commit to what I needed and all the help I could get. Very pleased with the service. Everything was explained and they went of their way to commit to what I needed and all the help I could get. More

help from Tiffany Small Tiffany did an excellent job in having my car serviced and providing a loaner car and explaining the features. She is an excellent employee and agent Tiffany did an excellent job in having my car serviced and providing a loaner car and explaining the features. She is an excellent employee and agent for you dealership. More

Excellent handling of a tough service issue John and Charles in service did an excellent job handling a tough diagnostic issue on my M4. I was very pleased with the attentiveness to the problem, John and Charles in service did an excellent job handling a tough diagnostic issue on my M4. I was very pleased with the attentiveness to the problem, the options offered, and the end result. Thank you for getting this issue resolved. I look forward to doing future business with you, and recommending you to others. More

Excellent Service and Friendly Staff My experience with Critz BMW was probably the best dealership I have ever dealt with. What an awesome and friendly staff that made me feel right at h My experience with Critz BMW was probably the best dealership I have ever dealt with. What an awesome and friendly staff that made me feel right at home. Thanks Jim More

satisfactory service Our experience working with Tiffany has always been pleasant. She is professional, friendly and calls to let us know what is going on. We have known h Our experience working with Tiffany has always been pleasant. She is professional, friendly and calls to let us know what is going on. We have known her for several years and enjoy working with her. More

Best customer service ever Ralph gombert give the best service . He explained everything about the car and work it out to give me the best deal . He was always very friendly Ralph gombert give the best service . He explained everything about the car and work it out to give me the best deal . He was always very friendly More

B Service This Dealership is always a pleasant experience. Other than the price, I would've given 5 stars all across. What brought the stars "down" was the empl This Dealership is always a pleasant experience. Other than the price, I would've given 5 stars all across. What brought the stars "down" was the employee (unfortunately I did not get his name) with whom I dealt regarding a loaner car. This employee was not Kyle. I.e., Kyle and all the other employees were very friendly. …The (male) employee handling the loaner car was very indifferent (which is considered neither "polite" nor "rude"). That said he was not "friendly" nor did he appear pleased to have my business. He made no eye contact, appeared bothered, and did not say "thank you" at any point during the transaction. This dealership appears to understand the virtual monopoly Lexus has on incomparable customer service, and how all luxury dealerships need to raise the bar of their customer service, in recognition of the fact that customers are not just buying a car. They are also buying the service experience. More