Critz Auto Group

Service recommended by the service rep. I have been dealing with Tiffany, since my first service encounter of my 2009 E350 M/B. I am very pleased with her interaction with customers. She wil I have been dealing with Tiffany, since my first service encounter of my 2009 E350 M/B. I am very pleased with her interaction with customers. She will greet you by your name and make you feel, like your part of the team. She explain the maintenance being performed now, should be, and must be in the future. This way you have ample time to fit it into your schedule. Great people skills. Keep up the good work, Tiffany. More

Great experience The people were very friendly and my service provider went above and beyond to make sure I was happy. They got me in a loner for the duration of my ca The people were very friendly and my service provider went above and beyond to make sure I was happy. They got me in a loner for the duration of my car being fixed which was a blessing seeing I have a two year old who I needed to take to daycare as well as get to my job each day. I'm considering trading my car in soon and will definitely come to Critz to do so ! A+ service with A+ staff More

very professional I take very good care of my so when I take to have it serviced I want them to take very good care of it and the people at Critz do just that I take very good care of my so when I take to have it serviced I want them to take very good care of it and the people at Critz do just that More

The best car buying experience ever Went to Critz dealership on 5-21-15 to purchase a car it was the best service ever we were using the Veterans auto allowance they know how to make thi Went to Critz dealership on 5-21-15 to purchase a car it was the best service ever we were using the Veterans auto allowance they know how to make this process runs smooth. At first the process was a little grime but understanding, professionalism, and great management guided the Critz team to making my sales experience the best. It was love at first sight 2011 Buick Enclave with all the bells and whistles thanks Critz sales guy Edward Flingos way to go!!!!!!! More

Sub-Standard Service for Mercedes Reported a problem to the service department the same week the warranty expired, and two weeks later (after they'd had the car back twice!) they indic Reported a problem to the service department the same week the warranty expired, and two weeks later (after they'd had the car back twice!) they indicated it will not be covered under the factory warranty! They had the car leading up to the warranty expiration. How was I to report it? And during the entire time they had the car for servicing, not once did we ever receive the callback they had promised They are good at dodging your calls, too. "Slick" Rick is very good at not EVER being available. I expected more from a MB service center. Then I realized it was THIS service center that was the problem. I bought a special car - I should receive special service! No, I did not buy the car from them - perhaps that was the issue? Good luck on getting a loaner from them, too! Requested a call from a service manager multiple times,....to this day not sure if we ever truly spoke with one. And all the days they had my car, never received a loaner! Paid $ and still don't have our issue resolved. --2011 S550, 32000 miles More

excellent experience I truly enjoyed the experience of buying the car. It started with the details and time given during the test drive and continued through the entire pr I truly enjoyed the experience of buying the car. It started with the details and time given during the test drive and continued through the entire process. We felt the passion our rep had for the brand and have come to see why. More

Best Experience Buying a Car Ever! I honestly HATE shopping for cars. The process is long and painful, and you have to be on your toes for sheisty salesmen. This is NOT the case at I honestly HATE shopping for cars. The process is long and painful, and you have to be on your toes for sheisty salesmen. This is NOT the case at Critz. I have shopped with Critz before and ended up buying somewhere else due to Critz not having what I was looking for. I was sorely disappointed in the experience and product from the other dealer. When I went back to Critz we were shown hospitality and dedication to find what we were looking for. Most dealers waste your time trying to sell you things you dont want and try to slip in extra cash for them on the deal without you noticing. Critz was straight forward and continued working with me for all of my questions and concerns even after the purchase was complete. More

Sale with a smile! My husband and I are long-time Mercedes drivers. We have loved our cars and feel very much at home at Critz. The service has always been excellent My husband and I are long-time Mercedes drivers. We have loved our cars and feel very much at home at Critz. The service has always been excellent and the staff courteous and pleasant to deal with. So when it was time to buy a newer model, I spoke to Fiorella and she began looking for the right car for me. I am now the proud owner of a Certified Pre Owned 2014 vehicle that is perfect for my needs. And to top off the sales experience, Fiorella went out of her way to help us figure out the new technology so that we could make the best use of many features on the newer model. We are very happy with Critz and I am delighted with my new car! More

Service and recent purchase Every time we walk in the door we are greeted and treated like we a special and we are made to feel like we are well known. We have worked with Charle Every time we walk in the door we are greeted and treated like we a special and we are made to feel like we are well known. We have worked with Charles and David in the service department and they are fantastic, also Ralph was our sales rep and he was more than willing to work with us to help us find the perfect fit for our family's new car! More

Personal Service and Support Best I've Experienced Everyone on the staff was outstanding but I'd like to point out two individuals specifically; Tiffany and Kyle. Kyle was my first contact with the se Everyone on the staff was outstanding but I'd like to point out two individuals specifically; Tiffany and Kyle. Kyle was my first contact with the service department and he went out of his way to help me on Saturday, 3 Jan "after he was off work" (my car had broken down and I was stranded for the weekend in Savannah while heading to DC). He made sure I had a ride to a hotel, had all the contact data of the team to call on Monday and even gave me a history lesson as he drove me to my hotel...yes, he drove me there himself. I knew I was in good hands at that point. This leads to my next encounter with the service provider that would handle my repair, Tiffany. Never before have I felt as if I knew exactly what was happening, why it was happening, and, more importantly, what my options were at the time. Just awesome...and I'm a very hard person to please. I'd recommend your dealership without hesitation. More