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183 Reviews of Criswell Chevrolet - Service Center
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June 29, 2020
Peace of mind. Confidence in a job well done. Danny Iriarte, Wes Norton, Catherine, and Sheila of Criswell Chevrolet’s Service Department assisted my wife and me in-person. Very organized, conscie Danny Iriarte, Wes Norton, Catherine, and Sheila of Criswell Chevrolet’s Service Department assisted my wife and me in-person. Very organized, conscientious, honest, and knowledgeable people who respect customers’ time while ensuring customers’ vehicle issues are properly addressed. Impeccable logistics, communication, and customer care provided by Harry Song and Scott LeStrange. Peace of mind. Confidence in a job well done. For this many people all from the same company to each do an outstanding job to deliver consistently high level customer satisfaction, especially through the strains of COVID-19 is exceptionally impressive. My wife and I truly hope more people get to experience purchasing and servicing their vehicle through Criswell Chevrolet. I certainly can see why the Criswell Chevrolet Service Team is regarded as one of best in Maryland! More
by RobSersen
Employees Worked With
Wes Norton, Catherine, Sheila, Harry Song, Danny Iriarte
May 21, 2020
Jose was fantastic! After not having such great experiences other places I am so happy I found him! He was helpful, and knowledgeable, as well as very kind! Highly recommend Jose and his team if yo experiences other places I am so happy I found him! He was helpful, and knowledgeable, as well as very kind! Highly recommend Jose and his team if you are in the market for a new vehicle! More
by Hilary0615
Employees Worked With
Steve Krantz, Jose Amaya Morales
February 13, 2020
HORRIBLE CUSTOMER SERVICE I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies, horrible communication, emails that were ignored by both Kevin Szott and Sue Folsom, I am absolutely appalled with the way that I was treated. When I went to go pick up my vehicle and pay the $8,400 repair bill, my nearly brand new vehicle was not fully repaired, was still covered in coffee in the inside from the accident (not sure if that's normal), and then I was yelled at to the point I had to tell Kevin to step back away from me not once but twice before he actually moved. I am so upset that, as a spouse of an active duty service member who is away and unable to be here in person, I was treated this way. Shame on you, Kevin Szott! You are NOT the true face of the Chevy brand. Please head this warning that this man does NOT care about the military community and does not know enough about customer service. More
by NEVER AGAIN
January 16, 2020
Worst Service Department I've Ever Had Experience With! I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" wer I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" were blocking the air flow to the engine. Never got a status call, had to call in myself numerous of times to find out what was the diagnosis, tired to charge me $160 for that bogus answer. {Mind you, I work in the service department at a different dealership not too far from here, that unfortunately do no service Chevys} The engine light came on right after I picked up my vehicle. I have been calling for the past couple of months to speak to the service director, they are never available or will "return" the call when they get a chance..... STILL waiting on a call back. Please hire knowledgeable advisors and techs. This place is ABSOLUTE garbage. More
by One Unhappy Customer
Employees Worked With
Aidan Uffelman
December 29, 2019
Really disappointed in the lack of a return phone call regarding service for the 2014 Equinox we purchased. Still waiting for a call back from the original December 9 2019 call. This is the 3rd vehicle I regarding service for the 2014 Equinox we purchased. Still waiting for a call back from the original December 9 2019 call. This is the 3rd vehicle I purchased from there and the first time I have ever had any issues regarding service. Get it together Criswell! Your Corvette and Camaro business is NOT all there is but, it appears to be the only ones that get recognized anymore! More
by hawk1189
Employees Worked With
Chip Bozga
December 16, 2019
Worst Service Manager Ever. Car towed in for overheating 10/19. Milked warranty for repairs. 12/19 car still there overheating NO POSSESSION of vehicle 10/19. Milked warranty for repairs. 12/19 car still there overheating NO POSSESSION of vehicle More
by Tee
Employees Worked With
Danny Iriarte, Danny Iriarte
November 24, 2019
My 2018 truck needed service and was told to go to service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used cr service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used criswell for our chevys, jeeps and Honda’s; over twenty cars and it’s because of Richard Beckett. Richard is the only salesman I trust to buy a car from and it’s unfortunate that I’m questioning ever buying from criswell again because of Dina in service. More
by Horton041687
September 05, 2019
Horribly dishonest Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fix Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fixed” by him — despite me making it clear I want the vehicle repaired by another dealership. More
by Michael
Employees Worked With
Danny Iriarte
August 09, 2019
GM Warranty Fraud Took my 2016 Colorado there for the well known transmission shudder. After few days I picked it up was told by the service advisor that the mechanic r Took my 2016 Colorado there for the well known transmission shudder. After few days I picked it up was told by the service advisor that the mechanic road tested the truck and could not duplicate the issue i described and for which there are numerous TSBs out regarding the shudder. problem was the drop off mileage and pickup mileage were identical. They never drove the truck. They just lied about road testing it. More
by colorado
Employees Worked With
mike smith, unknown
May 30, 2019
Dina rocks Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and wo Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and worked to get my car fixed over a busy holiday weekend. Dina is certainly an asset to the business. Thanks for your help, Dina. More
by Z06guy
