Criswell Chevrolet - Service Center

MATTHEW Tate was amazing. He helped me navigate my insurance after hitting a deer. He was very knowledgeable and patient with me, explaining the process and the possible addit He helped me navigate my insurance after hitting a deer. He was very knowledgeable and patient with me, explaining the process and the possible additional costs and managed to get everything together in less than 2 weeks I had my truck back. Matt worked with my insurance and the dealership and the parts and got my truck back as good as now. Thank you so much Matt. More

Criswell Chevrolet in MD really puts the customer first - they have been very helpful and honest. they have been very helpful and honest. More

Mr. Patterson was pleasant and thorough as always! Service was performed in a timely manner. Service was performed in a timely manner. More

Dina is the best! Great service and assistance.! She is always friendly and customer focused! Criswell is fortunate to have her. Great service and assistance.! She is always friendly and customer focused! Criswell is fortunate to have her. More

excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service More

They were quick with the quote. Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful More

My service manager Dina is very helpful and knowledgeable about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. More

Start to stop is no longer working, problem wasn't fully fixed. Reached out to a manager and never got a call back. fixed. Reached out to a manager and never got a call back. More

Criswell was a downgrade after years of going to King Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them as necessary. (2) They do not communicate timely on the status of your vehicle. (3) They do not follow up or processing warranty claims timely. Recently Danny held my vehicle hostage for four days due to improper handling. I dropped my vehicle off with Danny on Mon. 4 Mar 2024 for a Thermostate issue. Danny told me they would have the car ready the following day, and the extended warranty company had approved reimbursement. Danny failed to inform me that his day off was the following day. I did not receive a call from the dealership on Tue, so I called around 2pm. I spoke with Dakota, who informed me that Danny was off and that I could call back on Wed. This was unacceptable, the fact that no one else could assist me on someone’s day off was purely unprofessional. After pressing the issue, Dakota reluctantly took my information and said he would find out what was going on with my vehicle and call me back in a few minutes. I never heard back from him. I left a voicemail for Danny on his direct line to call me about my vehicle. On Wed, I never heard back from Danny, so I called back in the afternoon. He seemed uncertain about my car, and told me he had to contact the extended warranty company to see if they approve the work — which was after he already told me that he contacted them and they approved it. So basically he was either outright lying to buy himself some time, or completely incompetent. He later informed me that the work was done, but they hadn’t received payment from the extended warranty company yet and couldn’t release the vehicle till they had the money in hand. Never heard back from him till Thr 7 Mar in the afternoon. By time I go to the dealership, Danny was already gone for the day, and it took some time for someone to find the work order. This was a terrible experience, not to mention they are the first dealership I’ve been to that charges a 3% “convenience fee” for using a credit card. Criswell is always a negative experience, and I’m looking for a new dealership. More

I am a former client of King Buick. After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My cont After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My contact was Matt tait. In all respects, I am totally satisfied of the service. More