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Criswell Chevrolet - Service Center

Gaithersburg, MD

4.3
188 Reviews

188 Reviews of Criswell Chevrolet - Service Center

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April 19, 2025

Wow. . Shout out to Lucas Krause!! He was my Service Advisor for my 2021 Chevy Malibu. I’m so glad I didn’t prolong my time, too long, in bringing my car More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Krause
Apr 19, 2025 -

Gina responded

Mr Lucas Krause went the extra mile in assisting me and my concerns during my cars stay at the dealership.No worries. She is running well now. How he kept me informed and updated on my car, as well as explaining in great detail on the Internal pcv valve system( the situation), I saw that he as my service advisor, has a love for the profession. He definitely seems to be a people person, because he’s very customer friendly, he answered all my questions with quite a bit of knowledge about cars, which put me on ease. Oh yeah,did I also mention that he saved me thousands, because I caught it at an early stage (could’ve been looking at a new engine, and I love my Chevy)! Any future problems or regular maintenance checks, you bet, I’m gonna call on Lucas😀 Kudos to you Lucas…Job Well Done Sir.

Apr 21, 2025 -

Criswell Chevrolet responded

Thanks so much for sharing this positive feedback! We're happy to see our staff was able to address this issue quickly and to your satisfaction. We value the opportunity to work with you and hope to see you again when your vehicle is due for its next routine maintenance visit.

April 09, 2025

The best Corvette dealership in Maryland. The service advisor I worked with is Dina Bartolomeo, and she is customer oriented, professional, car knowledgeable, and informative. More

by geminibgb@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Criswell Chevrolet responded

Dina is a favorite among our customers! Thank you for sharing this wonderful review that highlights the exceptional customer service you received while working with her as your advisor. We value your business and look forward to the next opportunity to be of service.

March 14, 2025

Excellent service and Dakota is very easy to work with, answers questions and explains the service needed clearly and follows thru on details. More

by gwhpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Merson
Mar 14, 2025 -

Criswell Chevrolet responded

It's rewarding to know you can count on receiving excellent customer care and high quality vehicle service each time you work with Dakota as your service advisor. We value your business and look forward to your next visit with us!

January 28, 2025

I was towed to the dealership in the evening when they were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, chec More

by ramh826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota, Mike McCormick and the Lot attendants
Jan 28, 2025 -

Criswell Chevrolet responded

It's wonderful to know we were able to really help you out! Don't hesitate to reach out if anything else comes up.

January 17, 2025

Willy Lagos is the best advisor I have ever worked with at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, eve More

by Buick Encore 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lagos
Jan 18, 2025 -

Criswell Chevrolet responded

It's our goal to provide an exceptional service event, and it's rewarding to know you were satisfied with your Criswell experience. We value the opportunity to work with you and truly appreciate your kind comments.

January 11, 2025

Carter-Porter, Dakota/Willy- Advisor are the best. They do an excellent job in communicating and making sure the customers needs are met. I recommend asking for them at all times. I am a valued custom More

by VALUED CUSTOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter-Porter Dakota-Advisor Willy- Advisor
Jan 12, 2025 -

Criswell Chevrolet responded

Thank you for sharing this wonderful feedback about our courteous and capable staff! It's rewarding to know you can rely on our team to provide a standout service event each time you visit Criswell. We value your business and look forward to seeing you soon.

January 08, 2025

My 2017 Tahoe was purchased from this dealership and is dead at 57k miles due to catastrophic engine failure. The dealer looked at me straight in the eyes and presented me with an estimate 11-14k to replac More

by strongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jan 10, 2025 -

Criswell Chevrolet responded

Thank you for providing this feedback. We are sorry to see you are experiencing these issues with your vehicle. We have shared your comments with our management team for review.

December 23, 2024

Very helpful and informative . Dina is great and very knowledgeable. No issues with service received. Quick , easy and hassle free More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Karolick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Criswell Chevrolet responded

It's great to see you had an all-around outstanding service experience. Dina and the Criswell team are always happy to help with any of your automotive needs, and we welcome you to give us a call or stop by if we can help in any other way.

November 27, 2024

Rude employee, slow to respond, will straight rip you off. Will never do business with him again More

by Rallybobally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Weber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Criswell Chevrolet responded

We are sorry to see you did not have the positive experience we strive to provide. It is our hope that you will consider allowing us another opportunity to work with you to provide a better experience in the future.

November 18, 2024

Dina Bartolomeo Is the best Performance Service Advisor Criswell Chevrolet has ever had. She is the most professional and knowledgeable individual I have ever met. She completely won me over. She took the More

by The Rose 1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Criswell Chevrolet responded

Many of our customers comment on the stellar service they receive when working with Dina as their advisor, and it's rewarding to know you had the same experience. We value the opportunity to provide the service your vehicle needs to stay in top performing condition and look forward to seeing you soo n.

Nov 19, 2024 -

The Rose 1937 responded

I look forward to my next schedule appointment or visit and standby my original comment that Dina Bartolomeo Is the best Performance Service Advisor and gold to the organization Criswell Chevrolet.

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