Criswell Chevrolet - Service Center

i usually never go to a dealership for repair work and haven’t been to a dealership for years but my have things changed. My experience was outstanding! I worked with Dina Bartolommeo (Service Department haven’t been to a dealership for years but my have things changed. My experience was outstanding! I worked with Dina Bartolommeo (Service Department) and she couldn’t have been any nicer and is great at her job. From scheduling the work, arranging a ride to the rental car facility to always keeping me updated on the work by text messages or phone calls. Thank you Dina for a job well done!! More

Bryan was awesome to work with. Always a step ahead of my questions. I appreciate eveything he did for us. Always a step ahead of my questions. I appreciate eveything he did for us. More

I love working with Charles, I pull right in, tell him I need an oil change and whatever other maintenance concerns I have and he always has me out of there with a ride to work in minutes. He is a delight a need an oil change and whatever other maintenance concerns I have and he always has me out of there with a ride to work in minutes. He is a delight and always has my Tahoe washed for me. I really appreciate how well he listens and suggests but never pressures. A gentleman. More

Generally good. Fairly prompt. Cars are done when estimated. Last time though I had to wait 20 minutes to be checked in due to short staffing. I don’t like the ex Fairly prompt. Cars are done when estimated. Last time though I had to wait 20 minutes to be checked in due to short staffing. I don’t like the extra 3 minutes it takes to photograph the car More

Excellent customer service. The staff is always so attentive to all customers. I will continue to take my vehicle here as long as I own it. The staff is always so attentive to all customers. I will continue to take my vehicle here as long as I own it. More

Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again. communication skills. I would ask for Lucas again. More

We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues. More

Wow. . Shout out to Lucas Krause!! He was my Service Advisor for my 2021 Chevy Malibu. I’m so glad I didn’t prolong my time, too long, in bringing my car . Shout out to Lucas Krause!! He was my Service Advisor for my 2021 Chevy Malibu. I’m so glad I didn’t prolong my time, too long, in bringing my car into the dealership when the engine light came on. I pulled into the service lane and immediately Mr Krause came to assist me with my concern. He was very polite, professional and extremely knowledgeable about the problem with my car. He, in fact, went to great detail about explaining the problem (internal pcv valve system), and how it’s supposed to flow. How he explained the situation put me at such ease, and also because I brought the car in, in an early stage, he saved me thousands, because if I had waited, I could have been paying for maybe a new engine! What also help put me at ease, was how he kept me informed and updated on my car. And I love my Chevy! Again… Thanks again to Mr. Lucas Krause. I’m extremely satisfied with how well my car is running. Job Well Done Sir😀 More