Criswell Chevrolet - Service Center

I was towed to the dealership in the evening when they were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, chec were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, checked it in and was fixed the next day! Fantastic service from the Criswell team! I have been servicing my vehicles there for 27 years More

Willy Lagos is the best advisor I have ever worked with at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, eve at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, even providing transportation (taxi and rental) while my car was fixed. Prompt replying and following up about my car. Just amazing. More

Carter-Porter, Dakota/Willy- Advisor are the best. They do an excellent job in communicating and making sure the customers needs are met. I recommend asking for them at all times. I am a valued custom They do an excellent job in communicating and making sure the customers needs are met. I recommend asking for them at all times. I am a valued customer and get treated as such. So if you are looking for a reliable team at a dealership when getting work done, check them out. You won't be disappointed. I just got work done and it was a major repair and they got it taken care of. 5 Stars all the way. More

My 2017 Tahoe was purchased from this dealership and is dead at 57k miles due to catastrophic engine failure. The dealer looked at me straight in the eyes and presented me with an estimate 11-14k to replac dead at 57k miles due to catastrophic engine failure. The dealer looked at me straight in the eyes and presented me with an estimate 11-14k to replace the engine. GM corporate was completely worthless and both sides (GM corporate and dealership ) were playing games passing me back and forth saying “oh you need to talk to xyz about that”. Was an endless circle. In hindsight, this all makes since since there is a massive class action lawsuit building regarding GM's fuel management system and how it destroys the camshafts and lifters). Needless to say I am extremely pissed off and this has been a major blow to our family. No engine regardless of a warranty should crap out anywhere close to 60k … yes parts can be replaced but not the entire engine. Absolute joke of a product and joke of customer service. furthermore, after i digested the terrible news i asked "well what would you folks folks offer me to buy it as is?"... the guy said "probably $500-$1000!!!! I immediately panicked and went to several other dealerships to see what they'd offer (including @carmax) , and they were all in the ballpark of $21K. This just proves how shady of a dealership this is. I would never do business with them again nor get a quote for a repair or service. Check this post out : https://www.instagram.com/p/DEaEHbORGUT/?igsh=MTJ1cWN2OHVub3k2aA== or go to @BucketlistProshopper on Instagram/FB More

Very helpful and informative . Dina is great and very knowledgeable. No issues with service received. Quick , easy and hassle free Dina is great and very knowledgeable. No issues with service received. Quick , easy and hassle free More

Rude employee, slow to respond, will straight rip you off. Will never do business with him again off. Will never do business with him again More

Dina Bartolomeo Is the best Performance Service Advisor Criswell Chevrolet has ever had. She is the most professional and knowledgeable individual I have ever met. She completely won me over. She took the Criswell Chevrolet has ever had. She is the most professional and knowledgeable individual I have ever met. She completely won me over. She took the best care of me, kept me updated on the progress and walked me through the final stages of my maintenance. I couldn't be happier. I go where she goes. Thank you. More

Made buying my first new car a super easy and seamless process. No funky business and very happy with my new car. Everyone in the office was extremely helpful and friendly! process. No funky business and very happy with my new car. Everyone in the office was extremely helpful and friendly! More

Malcolm is one of the worst service people I ever dealt with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed to give you a loaner. He kept my car for a week and call me every other day with an excuse, but would not give me a loaner car . I paid for a warranty to cover a loaner and most repairs. Since this was the second time they had to fix my tire sensor I already knew it was covered, but Malcolm refuse to give me my car without paying him $300 for the service and also it's been over a month and I still have no key fob. Another service rider had took over for him and honored the warranty. I paid $3500 for I feel as though I should be compensated for the week. I had no car also the month that I've been without a fob. Believe me if I could give them less than one star I would. Update Willie Lagos solved all the issues we previously had with our previous service advisor he went above and beyond we appreciate having a service advisor who takes extras steps to make sure he takes care of you in a proper timely manner More

Malcohm in the service department was very helpful, very exceptional customer service. He took the time and explained the service thoroughly and I understood everything. exceptional customer service. He took the time and explained the service thoroughly and I understood everything. More