Criswell Chevrolet of Thurmont

What an awesome purchase experience Well, what can I say. Cordial, polite, knowledgeable, patient... I'd stopped in before and talked to the very helpful salesmen before, but knew rig Well, what can I say. Cordial, polite, knowledgeable, patient... I'd stopped in before and talked to the very helpful salesmen before, but knew right off that I was torn between the truck I thought I wanted and the one I liked more. The sales representative gave me facts and data. Never tried to push me in making my decisions. At the end of the day, I left with a truck that I am more than happy I got. Thank you all for an awesome experience and expedient purchase. More

professional, courteous, great experience My husband and I had been searching for a used Tahoe or Yukon for weeks. we went to numerous dealerships. We stumbled across a Yukon at chriswell Chev My husband and I had been searching for a used Tahoe or Yukon for weeks. we went to numerous dealerships. We stumbled across a Yukon at chriswell Chevrolet in Thurmont and my husband called to see if it was available and spoke with Jeff. Jeff was very helpful and accommodating. He even called us at 7:00 at night saying the financing was ready and he went back in to meet us to finalize the deal. We had a pleasant experience with both Jeff and Robert. I will definitely refer family and friends to them. They both made our almost 2 hour travel to the dealership well worth it. More

Fantastic experience This was the best experience i've had buying a car. They had me in my new car and in my way in no time This was the best experience i've had buying a car. They had me in my new car and in my way in no time More

"Pain-free and low-pressure" Jeff Croteau answered all of my initial questions over the phone and asked politely if it would be OK to follow up with me later in the week. He did n Jeff Croteau answered all of my initial questions over the phone and asked politely if it would be OK to follow up with me later in the week. He did not call, email, or text me again until that day. He did not apply an pressure at all. When we set an appointment to meet at the dealership he was ready and able to show us everything we wanted to know about the car. Jesse Torreyson provieded all of our financing options and gave his honest recommendations. At no time did I feel tricked or pressured into anything. My wife and I appreciate the low-pressure approach and will gladly do business here again. More

Great experience! I couldn't have asked for a better experience from Criswell and would definitely purchase there again. They went out of their way to make sure I had e I couldn't have asked for a better experience from Criswell and would definitely purchase there again. They went out of their way to make sure I had exactly what i needed and was comfortable with everything. No pressure whatsoever. More

Made the impossible possible! I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buy I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buying a car was going to take some work. They asked what I needed and I told them (while laughing) and I could not believe the level of customer service I received after that. They were very honest and ran a lot of scenarios with me and got me very close to where I wanted to be! I was shocked! I love my 2015 Chevy Sonic and am as happy as can be to put my old car behind me! Thanks Jesse and Mike! More

Great service and "after purchase" follow up Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pre Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pressure tactics and Bert came in on his day off to make sure everything was ready to go. Ask for Bert. More

recent purcase Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you guys More

Great Service and Helpful Staff I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns w I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns were addressed. Would recommend coming here to anyone More

Started Off Rocky but Good Experience Overall My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug th My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug the General Manager followed up and asked me to reconsider doing business with them. I'm glad I did because I now have a new Chevrolet Captiva sitting in my driveway that I got at a good price and am enjoying immensely so far. More