Criswell Chevrolet of Thurmont

Worst Experience Ever Requested a quote online. After getting numerous system generated emails, finally heard from Jeff. Got a quote and then asked him what the vehicle wou Requested a quote online. After getting numerous system generated emails, finally heard from Jeff. Got a quote and then asked him what the vehicle would cost with my GM Employee discount. Still haven't gotten a response to that question. Went to the dealership twice. The first time no one even came out to help us. The second, low and behold it's Jeff. I told him I had been waiting on a quote from him and got a very blunt, I must have been off. No apology, let me go get that, nothing. Found him very rude ans he was obviously in that day and but still could respond. After being told his original quote was for a different vehicle sold 2 weeks earlier (very weird in itself since I had the VIN I requested and he "quoted" a vehicle they no longer had from what VIN). Of course price went up by 10K. When I asked for GM price was told it would be $500 or so less but he wasn't sure since GM site (that I was on with my phone) was down. Considering the price is clearly stated on every invoice, this was total BS. We immediately left went to Fitz, was shown the invoice and our price for what we wanted. Easy in and out. Never deal with these guys. They give you a low ball quote to get you in, then magically the vehicle is gone and they upsell what you want. Worst experience ever!!!!!!!!!!! More

excellent I was very pleased with my purchase, it couldnt have went any smoother. Clay my salesman was very knowledgeable about the vehicle. He was very polite I was very pleased with my purchase, it couldnt have went any smoother. Clay my salesman was very knowledgeable about the vehicle. He was very polite and professional. Clay is asset to the company. I would reccomend him to friends and family without hesitation. Jesse in finance was also a joy to work with as well. More

Great Experience! From start to finish, this dealership was 100% top notch! We traveled 3 hours one way to purchase our 2016 Corvette and would do it again! From start to finish, this dealership was 100% top notch! We traveled 3 hours one way to purchase our 2016 Corvette and would do it again! More

Very pleasant. This was the most easy going experience at a car dealership, yet very organized and professional. We found exactly what we were looking for and purcha This was the most easy going experience at a car dealership, yet very organized and professional. We found exactly what we were looking for and purchased it without a hassle. More

My first new car I am 20 years old and was in need of a new car. Everyone at Criswell was extremely helpful and did everything they could to assist me in buying my fir I am 20 years old and was in need of a new car. Everyone at Criswell was extremely helpful and did everything they could to assist me in buying my first new car. Mike and Jesse specifically saw to my needs and helped me during this process. They were very friendly and it was clear they wanted to do everything they could to help me. Thank you so much for all of your help! More

A+ Service From Start To Finish My wife and I wanted to upgrade our son's vehicle before he returned to college in Arkansas. Driving from Maryland to Arkansas he needs a dependable My wife and I wanted to upgrade our son's vehicle before he returned to college in Arkansas. Driving from Maryland to Arkansas he needs a dependable and safe vehicle. Jeff Croteau helped us purchase the vehicle we were interested in. He showed us all the features on the vehicle and answered all our questions. Jesse Torreyson was very helpful in completing our financial paperwork. My son loves his vehicle and I will recommend Criswell to our friends. Thank-you for a great experience. Mark More

5 star dealership! Purchased 2016 Rocky Ridge Silverado 2500 Diesel that we found on Criswell website. Our salesman, Clayton Kennedy, was beyond the best! We live in u Purchased 2016 Rocky Ridge Silverado 2500 Diesel that we found on Criswell website. Our salesman, Clayton Kennedy, was beyond the best! We live in upstate NY and Clay made our trade and transaction effortless on our end. They even accomodated transporting the vehicle and picking up our trades. I would highly recommend this dealership and would definitely recommend you ask for Clay in sales. More

Excellent auto buying experience at Criswell Chevrolet Criswell Chevrolet was worth the hour drive to purchase our new truck! Ken was very knowledgable and extremely helpful to us. We had an unpleasant exp Criswell Chevrolet was worth the hour drive to purchase our new truck! Ken was very knowledgable and extremely helpful to us. We had an unpleasant experience in the past when purchasing a new vehicle, but not here! We would highly recommend this dealership to everyone. More

Excellent service at Criswells in Thurmont We had the best experience at Criswell's in Thumont. This is first time purchasing a vehicle from them and we definitely will recommend them to others We had the best experience at Criswell's in Thumont. This is first time purchasing a vehicle from them and we definitely will recommend them to others based on the excellent service we received. The Sales Consultant, Clay Kennedy, was very friendly and knowledgeable. We felt very comfortable dealing with him. He is definitely a tremendous asset to the dealership in Thurmont. The Business Manager we dealt with was Jesse Torreyson. He is another great asset to the Thurmont dealership! He was very helpful and courteous! He worked the numbers to get us the best price and we are very thankful to him. These two individuals made our experience purchasing a vehicle a pleasant experience. I recommend if you are looking for a vehicle stop by Thurmont and visit Criswell's! More

professional Good down home feeling at this dealership and yet it was professional as I have ever seen.My sales associate(Mike Boyce) was informative without bias Good down home feeling at this dealership and yet it was professional as I have ever seen.My sales associate(Mike Boyce) was informative without bias and very knowledgeable in Chevy Truck design. More