Criswell Chevrolet of Thurmont

Truck purchase Mike Boyce is a great salesman. He is very knowledgeable and helpful and "went the extra mile " to make the truck purchase a pleasant experience. Mike Boyce is a great salesman. He is very knowledgeable and helpful and "went the extra mile " to make the truck purchase a pleasant experience. More

"Great Experience" This was the best car buying experience I have had to date. Doug was very responsive to my inquiry and was able to move the transaction very quickly. This was the best car buying experience I have had to date. Doug was very responsive to my inquiry and was able to move the transaction very quickly. Mike was very helpful in answering all my questions I had about the vehicle and was very attentive and went out of his way to make this a very easy transaction. Jesse phenomenal!!! I felt like he had my best interest and he worked to get a better finance rate for me. This team at Criswell Chevrolet was certainly a great team to work with. I would certainly do business here again. More

First new truck After researching for a new duramax, I found the cheapest LTZ custom sport edition online at Criswell Chevrolet of Thurmont. I walked in without calli After researching for a new duramax, I found the cheapest LTZ custom sport edition online at Criswell Chevrolet of Thurmont. I walked in without calling ahead and was greeted by Dave Dollarhide. I explained what I was looking for, we immediately went out and found the exact truck I'd seen online. He grabbed the keys, we went for a no pressure test drive, and answered all my questions. The paperwork was painless and the following day I traded my old Ford in and drove away in a brand new truck. Overall was pleased with the experience. More

Bought a new truck in record time Visited today after researching the lowest price I could find online for a new Chevy Colorado. I was given a no pressure test drive experience by Mike Visited today after researching the lowest price I could find online for a new Chevy Colorado. I was given a no pressure test drive experience by Mike Boyce which included a detailed pricing explanation and all the information I needed to make a decision. I left the dealership to run errands and think about whether to proceed with the purchase. I talked with my wife and called the bank to find out financing options. everything lined up and I decided to pull the trigger. I returned that evening and had the paperwork signed and drove off with the truck an hour later. UNBELIEVEABLY QUICK PROCESS! Simplest car buying experience I've ever had. I had heard good things about Criswell in Thurmont and they did NOT disappoint. More

Best car buying experience ever - hands down! Mike, Jesse, Doug and the entire Criswell team were awesome from the time we arrived until the time we left. Organized, helpful, and low-key they gave Mike, Jesse, Doug and the entire Criswell team were awesome from the time we arrived until the time we left. Organized, helpful, and low-key they gave us the best possible experience purchasing our vehicle and we left feeling not only thrilled with our truck but thankful for making our experience so positive and easy! We can't say enough good things and regardless of the distance you have to travel to get to this dealership they are absolutely worth it and you'll be glad you did - THANK YOU Criswell of Thurmont!! More

Worst Experience Ever Requested a quote online. After getting numerous system generated emails, finally heard from Jeff. Got a quote and then asked him what the vehicle wou Requested a quote online. After getting numerous system generated emails, finally heard from Jeff. Got a quote and then asked him what the vehicle would cost with my GM Employee discount. Still haven't gotten a response to that question. Went to the dealership twice. The first time no one even came out to help us. The second, low and behold it's Jeff. I told him I had been waiting on a quote from him and got a very blunt, I must have been off. No apology, let me go get that, nothing. Found him very rude ans he was obviously in that day and but still could respond. After being told his original quote was for a different vehicle sold 2 weeks earlier (very weird in itself since I had the VIN I requested and he "quoted" a vehicle they no longer had from what VIN). Of course price went up by 10K. When I asked for GM price was told it would be $500 or so less but he wasn't sure since GM site (that I was on with my phone) was down. Considering the price is clearly stated on every invoice, this was total BS. We immediately left went to Fitz, was shown the invoice and our price for what we wanted. Easy in and out. Never deal with these guys. They give you a low ball quote to get you in, then magically the vehicle is gone and they upsell what you want. Worst experience ever!!!!!!!!!!! More