Criswell Chevrolet of Thurmont

Excellent Customer Service I would highly recommend Criswell Chevrolet to family and friends. Actually a close friend of mine recommended me to Criswell, more specifically Mike I would highly recommend Criswell Chevrolet to family and friends. Actually a close friend of mine recommended me to Criswell, more specifically Mike Boyce. Mike is very knowledgeable and extremely easy to work with. He was straight to the point and worked within my budget to put me in the perfect truck. I cant thank Mike enough for making my truck buying experience so easy and successful. More

Honest, informational, friendly My wife and I were looking to buy a car and the gentlemen at criswell Thurmont were very helpful. They were laidback, honest and answered a lot of que My wife and I were looking to buy a car and the gentlemen at criswell Thurmont were very helpful. They were laidback, honest and answered a lot of questions. They were able to help out any way they could to come as close to what we needed as customers More

Repeat customer Traded my -1- year old Colorado on a 2018, got the color I wanted that was not available early 2017 model year. Mike Boyce and Doug Martin made the Traded my -1- year old Colorado on a 2018, got the color I wanted that was not available early 2017 model year. Mike Boyce and Doug Martin made the numbers work for me, very impressed, no pressure, paper work was a breeze.....great place to do business. Bill H More

Salesman asked if id return to test drive since it's cold The night I went and looked at the particular truck it was cold, however a salesman that wanted the sale wouldn't have asked me to comeback another da The night I went and looked at the particular truck it was cold, however a salesman that wanted the sale wouldn't have asked me to comeback another day to test drive. All the while, while still setting in the truck another salesman starts showing the truck. That salesman must've wanted the sale because my sales had the nerve to call me and tell me the trucks been sold. Maybe if he'd tried harder and offered his time he'd sold. Oh well.... I went out there on a recommendation of a friend that family buys there. I told her family the story and they said they'd said more to him than I did. We were both there, so it's not like I dreamed this as crazy as it sounds. I won't be returning, and tell everyone my experience. I currently have a Toyota and was shopping around. Looks like it's back to Toyota for me. More

Pure Excellence in customer service, wonderful people Since the time we arrived for the test drive of our potential buy till the time we actually bought it was a wonderful experience. Our Sales rep Cather Since the time we arrived for the test drive of our potential buy till the time we actually bought it was a wonderful experience. Our Sales rep Catherine was super friendly and very helpful and Jeffrey at the business end of things also was excellent. A super team. More

Best new car buying experience My salesman Mike Boyce was the best salesman that I had ever dealt with. I purchased a 2018 silverado 2500hd duramax. I was probably the worst custome My salesman Mike Boyce was the best salesman that I had ever dealt with. I purchased a 2018 silverado 2500hd duramax. I was probably the worst customer as in changing my mind, but Mike was patient and I didn't once feel pressured to buy. I did tell him when I left the first time, if I do buy one it will be from him, ( I live in Lancaster Pa) so I had a lot of dealers that I could of went to but I came back to him to Mike at Criswell. I will definitely refer and recommend anyone buying a vehicle to check with Mike. More

Top Service & Support To be fair, I went to high school with Mike so I knew the kind of person he was before stopping in (genuine, honest, fair, polite). I was not surprise To be fair, I went to high school with Mike so I knew the kind of person he was before stopping in (genuine, honest, fair, polite). I was not surprised to find out he hadn't changed at all since high school. I had a pretty bad day looking for a specific truck at other dealers. I drove to Pittsburgh, Harrisburg, Lancaster, Baltimore, etc looking for specific vehicles. After posting about how horrible my day was on Facebook, Mike sent me a message simply asking if he could help. No pressure, no sales tactics. I explained what I was looking for and found out they actually had something similar to what I was looking for. Stopped in, took the truck for a quick test drive after catching up, and knew that was the truck. Mike made the process simple. I explained where I needed to be, and Mike made it happen - but he also explained the process, where they were, and what they could do. Simple. No games, no wasting time. I buy vehicles often and knew what to expect from sales people - none of which I got from Mike. We went to lunch (at Mountain Gate, best place to eat ever) and came back to a freshly detailed truck, ready to go (after signing paperwork). If you are in the market for a vehicle - 100% would talk to Mike. Hands down, best experience buying a vehicle to date. More

Outstanding customer service! I purchase a 2017 Chevy High Country in Deep Ocean Blue. I located the truck on Auto trader. After careful review I call Criswell Chevy were the truck I purchase a 2017 Chevy High Country in Deep Ocean Blue. I located the truck on Auto trader. After careful review I call Criswell Chevy were the truck was located. Mike, my customer service rep made the process easy and stress free. Within 24 Hrs of talks Mike had my sale and turned me over to Jesse in finance. Jessie took the time to make the numbers make since. On Saturday I drove 3.5hrs to pick up my new truck! Criswell as earned my business now and future! More

Best Experience with a Car Dealership I've Ever Had Mike Boyce was great! He made the process very easy. Negotiated a deal with him via email. Arrived at the dealership to finalize the sale, expectin Mike Boyce was great! He made the process very easy. Negotiated a deal with him via email. Arrived at the dealership to finalize the sale, expecting to have him attempt to tack on other fees to the price we had settled upon. To my surprise, there was no attempt to do so. The deal was honored exactly per our email correspondence. Mike, as it turned out, is a very friendly, honest guy. Dealt with Jeff Duncan, well. He great to work with and made the payment process as painless as possible. I would highly recommend this dealership to anyone in the market for a new Chevrolet! More

Excellence experience I only brought my car in for an oil change. Bill Kaas was personal, professional and taught me some new things about my car! Thanks Bill I only brought my car in for an oil change. Bill Kaas was personal, professional and taught me some new things about my car! Thanks Bill More