Criswell Chevrolet of Thurmont

Stress-free Experience! I had put in a request to Criswell through an ap, and Mike Boyce got back to us immediately. We went to the dealership without an appointment, just to I had put in a request to Criswell through an ap, and Mike Boyce got back to us immediately. We went to the dealership without an appointment, just to check out the Sonic, and really had no intention of purchasing a car that night. Mike was very helpful, and let us know about a sale on this particular model that was going on for another week or so. We had researched car prices before going in, and knew this was a good price. He was very low key, which is what we like in a salesperson, and did not push, just gave information we asked for regarding car options there and at Gaithersburg. The finance portion of the sale was also easy, with the finance manager giving us information but not pressuring us. We did end up buying the car that night, after all, and are very happy with it. We would recommend this dealership for the customer service and hassle-free experience. More

great car buying experience They are fast courteous and knowledgeable you tell them what you want and they will do their best to get it for you, Mike is a great guy straight shoo They are fast courteous and knowledgeable you tell them what you want and they will do their best to get it for you, Mike is a great guy straight shooter honest and friendly More

Easy Transaction Non pushy and easy to deal with. I found the truck that I wanted on their website and put a request in online. I got a quick response from Mike and Non pushy and easy to deal with. I found the truck that I wanted on their website and put a request in online. I got a quick response from Mike and I found out what paper work that I would need when I came in to close the deal. Mike was very helpful in finding all the current incentives that were available to me. More

Great Service! I had questions, they had the answers! It was such a great visit and i am defiantly going back! John was great and helped with anything I needed. Love I had questions, they had the answers! It was such a great visit and i am defiantly going back! John was great and helped with anything I needed. Love the service here More

Phenomenal service! My experience here was better than I had ever expected! Mr. John Bierman was the most conciencious service manager! I had so many questions that were My experience here was better than I had ever expected! Mr. John Bierman was the most conciencious service manager! I had so many questions that were answered thoroughly. I left with the most satisfying feeling that I was taken care of. I highly recommend this dealership and their entire service department. -sincerely a well pleased cusomter! More

Excellent Customer Service I would highly recommend Criswell Chevrolet to family and friends. Actually a close friend of mine recommended me to Criswell, more specifically Mike I would highly recommend Criswell Chevrolet to family and friends. Actually a close friend of mine recommended me to Criswell, more specifically Mike Boyce. Mike is very knowledgeable and extremely easy to work with. He was straight to the point and worked within my budget to put me in the perfect truck. I cant thank Mike enough for making my truck buying experience so easy and successful. More

Honest, informational, friendly My wife and I were looking to buy a car and the gentlemen at criswell Thurmont were very helpful. They were laidback, honest and answered a lot of que My wife and I were looking to buy a car and the gentlemen at criswell Thurmont were very helpful. They were laidback, honest and answered a lot of questions. They were able to help out any way they could to come as close to what we needed as customers More

Repeat customer Traded my -1- year old Colorado on a 2018, got the color I wanted that was not available early 2017 model year. Mike Boyce and Doug Martin made the Traded my -1- year old Colorado on a 2018, got the color I wanted that was not available early 2017 model year. Mike Boyce and Doug Martin made the numbers work for me, very impressed, no pressure, paper work was a breeze.....great place to do business. Bill H More

Salesman asked if id return to test drive since it's cold The night I went and looked at the particular truck it was cold, however a salesman that wanted the sale wouldn't have asked me to comeback another da The night I went and looked at the particular truck it was cold, however a salesman that wanted the sale wouldn't have asked me to comeback another day to test drive. All the while, while still setting in the truck another salesman starts showing the truck. That salesman must've wanted the sale because my sales had the nerve to call me and tell me the trucks been sold. Maybe if he'd tried harder and offered his time he'd sold. Oh well.... I went out there on a recommendation of a friend that family buys there. I told her family the story and they said they'd said more to him than I did. We were both there, so it's not like I dreamed this as crazy as it sounds. I won't be returning, and tell everyone my experience. I currently have a Toyota and was shopping around. Looks like it's back to Toyota for me. More

Pure Excellence in customer service, wonderful people Since the time we arrived for the test drive of our potential buy till the time we actually bought it was a wonderful experience. Our Sales rep Cather Since the time we arrived for the test drive of our potential buy till the time we actually bought it was a wonderful experience. Our Sales rep Catherine was super friendly and very helpful and Jeffrey at the business end of things also was excellent. A super team. More