Criswell Chevrolet of Thurmont

The salesperson Kaity, was rude and called me a liar. I have purchased a new truck from them just 10 months previous and was gonna buy another $50k truck until I got a whiff of this gem. have purchased a new truck from them just 10 months previous and was gonna buy another $50k truck until I got a whiff of this gem. More

DO NOT BUY IF YOU ARE AN OUT OF STATE BUYERI purchased DO NOT BUY IF YOU ARE AN OUT OF STATE BUYER I purchased a vehicle from Criswell Cheverolet of Thurmont on 7/11/2020 and I still am without a vehicl DO NOT BUY IF YOU ARE AN OUT OF STATE BUYER I purchased a vehicle from Criswell Cheverolet of Thurmont on 7/11/2020 and I still am without a vehicle title or registration as of 10/7/2020. I contacted the dealership on 6 documented times on 7/31/2020, 8/24/2020, 9/4/2020, 9/8/2020, 10/5/2020, and 10/7/2020 to get my title and registration issue sorted. The dealership only sent the title information to my state Michigan on 8/10/2020. They failed to fill out the form correctly with the incorrect vehicle year, incorrect taxable value and taxes paid. So now three months from purchase my 2nd temporary tag is set to expire so I can't drive my 55k car. I have no title and therefore cannot provide proof of the lien to my financial institution. Their solution was to have me come into the Michigan Secretary of State to sort out their mess after charging me $469 for title and registration costs on top of a $500 doc fee that only costs $16 for title and $8 for plate transfer from the State of Michigan. This does not even cover the nightmare trying to purchase this vehicle where they made very difficult to simply hold the vehicle until I arrived in Maryland after already offering payment to hold it and demonstrating a clear to close from my bank. This has been an absolute terrible experience in every step of this purchase as an out of state buyer. I'm likely going to have to have an attorney sort this out so I can actually have a proof of ownership and drive my car. More

My situation was a challenging one. I purchased a new truck that broke down less than 24 hours after I took ownership. I truly believe that this occurrence was a "one-off" issue, as I've spoken to severa truck that broke down less than 24 hours after I took ownership. I truly believe that this occurrence was a "one-off" issue, as I've spoken to several friends/coworkers that have similar vehicles (including one that owns the exact year/model) that have NEVER had any mechanical issues. Mike Boyce (sales manager) honestly did a fantastic job listening to my concerns and working to make sure that my experience with Criswell was an overall positive one. Mike and staff spent extra time to be sure that my needs were met and I would say that Criswell should be happy to have these guys on board. Kudos to Criswell for looking out for their customers and assuring a happy end result. More

I found the 1500, RWD on the chevy website at Criswell. I found the truck on the lot and did a quick walkaround. When I came in the door, the manager directed me to Kwame. Kwame is very easy to talk to I found the truck on the lot and did a quick walkaround. When I came in the door, the manager directed me to Kwame. Kwame is very easy to talk to and asked pertinent questions to understand my needs. I did the test drive and was satisfied. The price for the 1500 had been discounted and we took advantage of the incentives. The second day, I brought my wife in to give her opinion of the truck after a test drive. She purposely rode in the back seat and was very comfortable. With her thumbs up, we proceeded to close the deal. Kwame went so far as to take off the box from my F-150 and have it installed on the new truck while we were doing the paperwork. Because finance was booked up and to expedite us to finish the sale, he arranged for us to go across the street to Criswell Dodge and the Finance Manager (Rick Baker) took care of us. I highly recommend Kwame and would come back to him for our future needs. More

I found a used Chevy Volt on the Criswell Chevrolet website and initiated an inquiry on a Sunday night. Within a couple of hours I received a text from Mike Chuckerel to introduce himself with a promi website and initiated an inquiry on a Sunday night. Within a couple of hours I received a text from Mike Chuckerel to introduce himself with a promise to check on availability the next morning. This was during the Seahawks/Patriots game mind you. Talk about dedication! Mike did call me the next day as promised and we arranged to meet for a test drive. Mike was a joy to work with. He is very professional, courteous and personable. He answered every question, delivered on every promise, and worked hard to address every concern immediately. No pressure, no games, just a straight shooter all the way. I drove away with a great used vehicle at a fair as-advertised price and thoroughly enjoyed the buying experience thanks to Mike and this best in class dealership. More

This is the second new vehicle I have purchased here. Both times I had wonderful experiences. Kwame was extremely helpful every step of the way. Never felt pressured to get something I didn't need or wan Both times I had wonderful experiences. Kwame was extremely helpful every step of the way. Never felt pressured to get something I didn't need or want. He is very knowledgeable and customer service skills are top notch. I've worked in the customer service industry and it's very rare to find someone who truly puts the customer first. Excellent job!!!! More

great experience purchasing my new silverado. dustin had everything in order and ready when I arrived. he was very knowledgeable and was able to answer my questions. everything in order and ready when I arrived. he was very knowledgeable and was able to answer my questions. More

Mike made me feel very comfortable and confident that I have bought a car that I love from him. He is respectable honest and trustworthy and easy to talk to and able to ask any questions I have had about have bought a car that I love from him. He is respectable honest and trustworthy and easy to talk to and able to ask any questions I have had about the vechicles I have looked at on his lot . I am happy he has helped me pick out the car that I love and he s very recommendable . He is nice caring for his customers and not pushy at all .. thank you mike for helping me choose my ford. Would like to continue my services with him And will recommend him to Anyone looking for a new or used vechicles that they will fall in love with Melissa freedman More

Kwame is knowledgeable and answered all my questions. Very courteous and polite. There was enough selection of vehicles on the lot to be able to try out and purchase. Very courteous and polite. There was enough selection of vehicles on the lot to be able to try out and purchase. More