Criswell Chevrolet of Thurmont

Drove almost 2 hours to look at a truck that was priced $51,000 online. When I arrive at the dealership the same truck was priced $10,000 more than the online price. Their response was that the online pric $51,000 online. When I arrive at the dealership the same truck was priced $10,000 more than the online price. Their response was that the online price is never accurate… who would have know it was $10,000 more. Never would have made the trip for that price. More

Kwame is one of the best salesman I’ve ever got the pleasure to work with and answered all my questions and calls when needed. Don’t hesitate to contact him for a new car purchase. Thank you Kwame for pleasure to work with and answered all my questions and calls when needed. Don’t hesitate to contact him for a new car purchase. Thank you Kwame for everything. More

Kwame was excellent! He was very knowledgeable, helpful and friendly. I would highly recommend him to anyone. Overall I am very happy with my experience at Criswell. and friendly. I would highly recommend him to anyone. Overall I am very happy with my experience at Criswell. More

They were very helpful with my new purchase! They went above and beyond there roll in selling me the new Traverse above and beyond there roll in selling me the new Traverse More

EFFICIENT-PROACTIVE-RESPONSIVE-CLOSING A DEAL HERE WITHOUT A LOAD OF PAPERWORK, USB INCLUDED WITH INFO YOU NEED. WE ARE HAPPY WITH OUR PURCHASE AND WOULD DO IT AGAIN. WITHOUT A LOAD OF PAPERWORK, USB INCLUDED WITH INFO YOU NEED. WE ARE HAPPY WITH OUR PURCHASE AND WOULD DO IT AGAIN. More

Kwame Odom took excellent care of me while I was purchasing a new Chevy. He was thoughtful, genuine, and transparent in all of our dealings. Kwame took all of the pain out of what is usually a very purchasing a new Chevy. He was thoughtful, genuine, and transparent in all of our dealings. Kwame took all of the pain out of what is usually a very stressful process. He couldn’t have been more honest and helpful. I highly recommend this dealership and this specific sales person. More

Jesse helped my son buy his first car. He did a fantastic job of listening and showing us options, and was very patient as we figured things out. We really appreciate his help and expertise. It was a very sm job of listening and showing us options, and was very patient as we figured things out. We really appreciate his help and expertise. It was a very smooth process and my son loves his new used car. Thank you! More

Kwame is amazing. He is so helpful and went above and beyond to make my experience at Criswell Chevrolet of Thurmont seamless and painless. I would recommend him to anyone. He was able to explain everyt beyond to make my experience at Criswell Chevrolet of Thurmont seamless and painless. I would recommend him to anyone. He was able to explain everything perfectly, answer all of my questions, and reduce the typical anxiety of the car buying process. More

Well I came into today on the 10th to see about purchasing a truck I wanted to purchase one up front outright and I went through the lot several times since 10:30 this morning no one decided to wal purchasing a truck I wanted to purchase one up front outright and I went through the lot several times since 10:30 this morning no one decided to walk out and offer their assistance so I decided to call the dealer and a gentleman by the name of Kwame Odum answer the phone he asked me who do I have the pleasure of speaking with I told him mark which is my middle name I asked him if he'd give me some prices on two trucks that was outside in the lot and I was actually going to ask him about four since no one decided to come out and talk I gave him two product numbers and he asked me what's the phone number I can call you back from and I said can you just give me the prices while we're on the phone he said I can call you back I said no just pull them up in your inventory while we are on the phone and see what they'll list for and he put me on hold and come back and say well this is the number I said I don't want you to call me back I'm sitting here and I don't want you to call me back and talk to you next you know he hangs up what kind of establishment is this you lost a cell of at least a 60 to $80,000 vehicle this must be a place that has too many vehicles and makes too much money to be even worried about losing a cell I go inside and I ask for a sales manager one sales guy is sitting at the desk playing on his phone and the sales manager was in a office/room with 2 others guys eating and laughing so he comes out introduced himself and I explained to him what just happened and he was like dumbfounded oh I can talk to him he said I asked him would you like to hear the phone conversation it's recorded on my phone he said I'll take care of it thank you didn't even offer to try to do anything else I told him you lost a sale of a truck today all for dealership I wouldn't go near it then about 20 minutes later he called me upset and asking why I out a review on him too smh duh you was standing there like a deer in headlights and didn't even try to offer a resolution so he argued with me for the next 15-20 minutes on the phone while I'm driving down the road and I kept explaining to him you didn't even try so he said well what can I do to help I said you can get me a price on his truck and I left it at that he was supposed to email me but never did More