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Criswell Chevrolet
Gaithersburg, MD
2,146 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,146 reviews
April 13, 2021
Very pleased with my new car buying experience with Jose and Criswell Chevrolet. Jose was quick to respond with straight forward responses to all my questions, and provided a smooth vehicle purchase and pi and Criswell Chevrolet. Jose was quick to respond with straight forward responses to all my questions, and provided a smooth vehicle purchase and pickup. More
by 2021TahoeOwner
Employees Worked With
Jose Amaya Morales
April 12, 2021
Great customer service and a great deal as well. I really appreciate everything Jose Morales. This is the best truck I've ever had. Thank you! appreciate everything Jose Morales. This is the best truck I've ever had. Thank you! More
by Paaapabrucegee
Employees Worked With
Jose Amaya Morales
April 10, 2021
I wish there was a higher rating. Five does does cover the professional, professional and friendship that Russ and I have established over 12 years and 3 Corvettes. I just like him and he reflects that o the professional, professional and friendship that Russ and I have established over 12 years and 3 Corvettes. I just like him and he reflects that of Criswell Chevrolet. Great company, great people, great cars. Thanks! More
by fdgregory
Employees Worked With
Other Employees :
Finance Guy...never really got his name...but fantastic!
April 09, 2021
Nathan is AMAZING!!! He corrected our previous issue and went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. Thank you for EXCELLENT service and making us happy. We will definitely return for future service. More
by Michelle
Employees Worked With
Other Employees :
Aidan Uffelman, Nathan Kaiser
April 08, 2021
HORRIBLE!!! I live 10 minutes away but will NEVER bring my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service kno my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service know anything! Telling me that whoever handled my truck has left for the day! Really? I need my vehicle for work in the a.m. Will definitely be going back to Koons!!! VERY DISAPPOINTED More
by Michelle
Employees Worked With
Other Employees :
Aidan Uffelman, Nathan Kaiser
April 08, 2021
I've worked with Jason Witte and Anthony Vattuone for many years now and no one beats their deals. There is no need to shop around, you'd be wasting your time. Very friendly and polite. Mr. Criswell you many years now and no one beats their deals. There is no need to shop around, you'd be wasting your time. Very friendly and polite. Mr. Criswell you should be proud of this staff. A+! Albert. More
by dabom007
April 08, 2021
I am VERY, VERY happy with my new Certified Pre-Owned vehicle from Criswell Chevrolet. I know that sounds like I am an employee. I am not, in any way. I am just very satisfied with the positive experi vehicle from Criswell Chevrolet. I know that sounds like I am an employee. I am not, in any way. I am just very satisfied with the positive experience I had with Gene Hoffman while buying a 2018 Jeep Grand Cherokee. I contacted Mr. Hoffman through an internet-based car sales website (CarGurus.com) that I have been using for 2 years to find the right vehicle. Gene Hoffman responded with a professional and courteous email with his contact information, a text (with a link to the CarFax information) and a calendar invitation for my test drive. I also spoke to him on the phone. If you are reading this, it may sound like a lot but it never felt like too much. Mr. Hoffman was not pushy or intrusive at all. I’m busy and I work about 50 miles away, so I appreciated the communication that Gene Hoffman put forth for me. When I arrived at the dealership, the car was ready for a test drive almost immediately. I preferred to open all the doors and crawl underneath first. I did. I even brought a mechanic’s creeper with me, though I did not use it. The car is in EXTREMELY good condition and was prepared very well. It even smells nice (it’s a 2018 and smells GREAT!). I had some questions about some custom, off-road equipment that is installed on my new vehicle. Mr. Hoffman was able to track down the previous owner, a very kind man, who actually came to the dealership while I was waiting and spent about 20 minutes talking to me about the custom equipment that he had installed. This might not be your experience, but it was for me. Additionally, the previous owner told me (I can’t confirm this) that over the years he has purchased about 25 vehicles from Criswell. Now THAT says a lot. Gene Hoffman was very professional, personable and patient. I knew that the vehicle was a good deal as offered online. There was no haggling, and no “I’ll have to talk to my Sales Manager” business. This is my first experience with Criswell and with Gene Hoffman. Without hesitation, I highly recommend both. More
by Scott.A
Employees Worked With
Gene Hoffman
April 03, 2021
Quick and easy fast response very friendly I highly recommend going here if your in the market for a vehicle or for services it’s worth it recommend going here if your in the market for a vehicle or for services it’s worth it More
by Johnpolar30
Employees Worked With
April 01, 2021
Worst experience ever. Brought my 2012 Chevy Volt in for service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating v service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating vehicle was repaired & ready. Arrived 01/23/2021, paid bill & when starting vehicle was greeted with same 'Service High Voltage Charging System' warning as when vehicle was brought in. Immediately returned vehicle to service rep Shawn Reynolds who, after talking with from who he told me was a service technician stated further diagnostics were to be performed to source issue & he would get back to me. Left vehicle in Criswell’s possession. Vehicle never left parking lot nor even put in drive, warning popped up immediately when starting vehicle. That was on 01/23/2021. During my conversation with Shawn, he was more interested in having me talk with a sales rep to replace rather than service my vehicle. Asked me twice if I wanted to talk with sales representative, I declined both times. From 01/23 through 02/17, 3 ½ weeks no calls concerning status of my vehicle were received. When I called Shawn on 02/17/2021 he told me he was going to test drive vehicle on Saturday 2/20 to make sure it was working properly before I picked it up the following week. Couldn't explain why if vehicle was ready, why. he hadn't called. Said he would call me Monday 02/22/21. No call. I called on 02/23, Shawn indicated main battery needed replacing at a price of $12,000. I declined service. Told what service had been performed initially was first step in determining issue with vehicle not charging. It is obvious no other diagnostics were performed nor my vehicle even looked at again between 01/23 and my eventual 02/26 pick up date from a service standpoint, sans trip to body shop. How do I know that? If any further diagnostics had been run technician would have found error codes associated with charging module, reprogrammed module to clear errors and vehicle would be able to charge. I brought vehicle to another dealer location and had that service performed. Vehicle has been charging properly since. What was done between 01/23 through 02/26? $3,000 worth of body damage to passenger side which I didn’t discover until arriving home after 02/26 vehicle pick up. How do I know the damage cost? Criswell, on or about 02/09 damaged vehicle, brought vehicle to their body shop to have repair estimate generated. When brought to Shawn’s and Mike McCormick’s attention damage was dismissed and deemed not Criswell responsibility. Vehicle did not have body damage when left in Criswell’s care on 01/23. Vehicle was damaged, representatives then hide damage and repair estimate. I understand vehicles get damaged at times at Criswell, other dealers as well. Mike McCormick in an email stated "and that we leave your vehicle in better shape than what we got it in” and inferred body repair quotes are a normal service Criswell provides to customers when bringing vehicles own for mechanical repairs. Vehicle was damaged after it was left in Criswell’s care and repair estimates are not normal business practice. Inference indicating otherwise is both disingenuous and untruthful. To say I'm disappointed in Criswell permitting my vehicle to be damage while in it’s care then passing it off without taking ownership and repairing it is an understatement. No one responding, including general manager to emails is in my opinion unprofessional, fully displays Criswell’s lack of honesty and integrity. Trusted Criswell with my vehicle. Will not make that mistake again. I will recommend friends, family and acquaintances look elsewhere for vehicle service and purchases. Not holding Criswell responsible for vehicle failing to repair vehicle, extended holding period of 5 ½ weeks for service and body damage is however on Criswell. Criswell Auto should step up, take ownership of body damage done while vehicle was in its possession and repair vehicle. More
by FCEImaging
March 31, 2021
Quick and responsive. No games or BS. Did what they said they would not the case at their competitor in Rockville. Highly recommend, save yourself the hassle and check them out. Great experience! they would not the case at their competitor in Rockville. Highly recommend, save yourself the hassle and check them out. Great experience! More
by More Cowbell
Employees Worked With
