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Criswell Chevrolet

Gaithersburg, MD

4.7
2,146 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,146 reviews

July 16, 2021

Chris Morgan made this the easiest buying experience I’ve ever had buying a vehicle. Extremely knowledgeable and easy to talk to! I know I’ll be coming back to Criswell for my next vehicle purchase! More

by Ant729ney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Morgan
Jul 20, 2021 -

Criswell Chevrolet responded

We are ecstatic that you are able to report that Chris was able to exceed your expectations for what the car buying experience can be. Thank you so much for choosing Criswell!

July 16, 2021

I received a phone call from the general manager at Criswell Chevrolet. He was aware of the situation and said it should not have happened. I was very appreciative that he returned my phone call. He of More

by Dada
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Criswell Chevrolet responded

We are sorry that your initial encounter with our team was anything less than stellar but we are pleased to hear that our manager was able to help resolve these issues for you. We apologize for your frustration and look forward to working with you again at a future visit.

Aug 04, 2021 -

Dada responded

I came back to get an alignment. When I got home there was an email stating that I may need more work done. And has since received the same thing in the mail. Why don't they tell you this when you are there? I called the service writer to say that my car is still pulling to the left. The response was to bring it back. I live 20 miles from the dealership, and am 75 yrs old, so this ride is not easy. I am still very frustrated.

July 15, 2021

I was stressed about buying a new car with being a widow and having 6 kids. Chris was so amazingly personable and kind. He put me in a suv at a payment I could afford! I’m very happy with all his help and c More

by Thetaylors98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Morgan
Jul 16, 2021 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us. We are ecstatic that you found Chris to be professional, knowledgeable, and helpful. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

July 14, 2021

Finding the exact vehicle that I wanted was not easy. I was hesitant about having to travel over an hour from VA to make a purchase once I found a vehicle at Criswell. Russell made sure that everything wen More

by Janis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Criswell Chevrolet responded

Outstanding! We are very happy to hear that Russell was able to help you find just the right vehicle and made the trip worth your while. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2021

I bought my 2020 Chevy Silverado with a warranty about a month ago I dropped it off for a fuel pump. No one has been able to tell me when the car will be ready. Mike suggested I just trade in my car and get More

by Jorge Noda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike McCormick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Criswell Chevrolet responded

Jorge, we empathize with your frustration regarding the backorder on the needed part and we wish there was something we could do to expedite the process for you. We do value your business and look forward to resolving this issue as soon as we are able to get the needed part in stock.

July 13, 2021

My experience of buying a 2019 Corvette Grand Sport was excellent. Gene was very courteous and knowledgeable. There was no nonsense while closing the deal. More

by jfd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Jul 16, 2021 -

Criswell Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for choosing Criswell!

July 12, 2021

We had a great truck buying experience with CJ and Criswell. We were able to communicate over the phone and in person with ease! When we arrived to look at the vehicle it was already out, clean and re More

by Marc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Boone Sr, C.J. Uzzo
Jul 14, 2021 -

Criswell Chevrolet responded

Outstanding! We are ecstatic to hear that you had a recommendation worthy experience with CJ! Enjoy your awesome new truck and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

July 10, 2021

Chris is awesome regarding each and every aspect if at all had good experience with salesman that is Chris otherwise I would have not purchased this Suburban that to Z71 , going forward I recommend all my More

by viru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Morgan
Jul 10, 2021 -

viru responded

Chris is very honest, very informative, gives honest suggestions to buy or trade vehicles to customer, good asset for dealer, again thanks for Chris Morgan Thx

Jul 10, 2021 -

viru responded

Thanks to Chris

July 10, 2021

We have been dealing with Chriswell for years and wouldn’t go any where else. They are the best around highly recommend them. Great group to work with. More

by Daffymar76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason witte, Christopher Morgan
Jul 14, 2021 -

Criswell Chevrolet responded

Thank you so much for your continued relationship with Criswell! We really appreciate this positive review and your kind words for our team!

July 10, 2021

Dealership was clean and organized. Finance had everything ready to go for us when we got there from out of state. Quick and convenient finance process. Salesman Chris was not very professional. I More

by Nkershner093
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Morgan
Jul 14, 2021 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us. We are sorry that you have had to go through the ordeal of dealing with an accident and trying to find just the right vehicle in these unprecedented market conditions. We appreciate you bringing your concerns to our attention so that we can make any necessary improvements so that all of our customers are receiving the best possible experience. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

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