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Criswell Chevrolet

Gaithersburg, MD

4.7
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,144 reviews

September 30, 2022

Russell Carter makes the car buying experience exceptionally easy. He walks you through everything and explains everything. He's not pushy or underhanded at all. He's the definition of what a car More

by Charles Patterson IV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Criswell Chevrolet responded

We are so happy to hear that you had a recommendation worthy experience with Russell and our awesome Criswell team! We look forward to working with you again for all of your future automotive needs.

September 30, 2022

I’ve been with Criswell for 8 years now and can’t think of anyone better when purchasing a vehicle. Russell is extremely knowledgeable, diligent and very down to earth. He understood our needs and helped u More

by Andreschirinos12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us. We are ecstatic to hear that Russell was able to help you find exactly what you were looking for! We look forward to working with you again for all of your future automotive needs.

September 30, 2022

From Start to Finish he kept me updated with my order status and estimated delivery arrival. He kept his word in regards to the price. No games, no surprises. Very happy with the service I received from More

by GCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Witte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Eaton
Oct 06, 2022 -

Criswell Chevrolet responded

Wonderful! Thank you so much for taking the time to let us know about your recent purchasing experience! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

September 29, 2022

I’ve never had a car buying experience like this one. My wife put me on the C8 list for my birthday and 14 months later my car has arrived. Working with Russell was like working with a family member, he More

by sswattman8766
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Criswell Chevrolet responded

Congratulations on your awesome birthday present! We are ecstatic to hear that Russell made this experience a great one for you!

September 28, 2022

This was the easiest car buying process I've ever had! Russell Carter worked on his day off to check the status of the vehicle for me (new 2022 Honda Pilot) and got the process going. We did all of the pa More

by Dawninman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Criswell Chevrolet responded

We are ecstatic to hear that you had a recommendation worthy experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

September 28, 2022

Most seamless, easy, car-buying experience I’ve ever had! Thank you to Russell for being so responsive, honest, and down to earth, and thank you to Pete who put up with all my questions and back and forth. Y More

by Erin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Criswell Chevrolet responded

Wonderful! We love hearing how happy our customers are with their new vehicles! Thank you for taking the time to let us know that our team worked together to make this a great experience for you.

September 24, 2022

I can say that the sales representative , Knox Masiyakurima, was outstanding. I know he was doing his best to insure that I was satisfied, I love the new car and am very happy with the vehicle. I More

by williegarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Knox Masiyakurima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Criswell Chevrolet responded

Thank you so much for your continued relationship with Criswell. We appreciate that you took the time to share this constructive and thorough feedback with us.

September 21, 2022

Mike provided an Excellent purchase experience during the purchase of my 2023 C8 Corvette. Mike is extremely knowledgeable and goes the extra mile to insure the customer is taken care of. More

by kj1056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Criswell Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2022

I have bought many vehicles over the years from several dealerships. I found Criswell Chevrolet almost thirty Years ago. Every purchase I have ever made there (almost 20 vehicles) has been excellent. I pas More

by BPL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Witte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott LeStrange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Szot and Harry Criswell
Sep 23, 2022 -

Criswell Chevrolet responded

Thank you so much for your continued relationship with Criswell! We appreciate these kind words for our entire team!

September 21, 2022

Mario not only helped me purchase one, but 2 vehicles from him. I unfortunately totaled the initial vehicle and he got to work right away on getting me into an even better SUV! A Premier Tahoe! Him and t More

by brenhuds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Criswell Chevrolet responded

We are so sorry to hear about your accident but we are thrilled to hear that Mario was really able to help you out with finding just the right new vehicle!

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