Criswell Chevrolet

Russell Carter did an outstanding job of supporting us during our vehicle search, providing quick, detailed, and honest guidance on different options. He provided quotes very quickly and got us lined up w during our vehicle search, providing quick, detailed, and honest guidance on different options. He provided quotes very quickly and got us lined up with a new car extremely efficiently. He kept us informed during the wait time and handled the actual sale with the highest professionalism and efficiency. This was our second time purchasing a vehicle with Russell's help - he sets the gold standard for customer service and support! Our thanks also to Morris Williams for very efficiently and expertly handling the administrative/purchasing end of the deal. Criswell is doing a great job all round (also on service). Thank you! More

Hands down one of the best dealership experiences I have ever experienced. Their customer service and laid back approach to selling you a car is what we need in every dealership. Christopher Morgan understo ever experienced. Their customer service and laid back approach to selling you a car is what we need in every dealership. Christopher Morgan understood and respected our price point for our budget. He went out of his way to find us a car in that budget within the next day and contacted us. We were shocked how personal he took it to find us our perfect car. He went above and beyond to satisfy our needs while ensuring that we weren’t selling ourselves short. If you are considering buying a car reach out to Chris, he not only has a passion for the business but the people/customer as well. More

I know I’m the anomaly. It was an uneasy experience with Mike. I went with him because of the rave reviews. I felt that I was just another number on his list and nothing mo It was an uneasy experience with Mike. I went with him because of the rave reviews. I felt that I was just another number on his list and nothing more. Multiple things went wrong. It was a horrible experience that tainted my purchase. Mike would be the last person I would contact in a future purchase. More

Anthony Vattuone did an excellent job getting my 2023 Corvette Convertible. I strongly recommend Criswell Chevrolet Corvette Convertible. I strongly recommend Criswell Chevrolet More

If you're in the market to buy a vehicle from Criswell Chevrolet in Gaithersburg, MD, you absolutely need to work with salesman Mario Adams. Mario immediately greeted my family with a smile and a warm wel Chevrolet in Gaithersburg, MD, you absolutely need to work with salesman Mario Adams. Mario immediately greeted my family with a smile and a warm welcome. He was very polite, courteous, genuine, and knowledgeable of the vehicles and the car buying process. I cannot say enough good things about him. It wasn't just about buying a car. We shared everyday life stories. The ease of talking to him and being able to relate to life experiences sets Mario apart from other salespersons that I have worked with in the past. I had no intentions of buying a car the same day because my husband and my elderly mom was with me, and I didn't want my mom to have to wait too long. However, Mario stayed on top of things from start to finish...always keeping me well informed of what was going on and making sure my family and I were okay. We were done in record time. There was no long wait that I have experienced in the past. I have purchased several cars over the years, and this is by far my most pleasant experience. Thank you, Mario. You rock! More

This was a great purchase experience with Anthony. He was very responsive & answered all my questions confidently! The process was efficient & completed within the time agreed. This is my 4th EV purch He was very responsive & answered all my questions confidently! The process was efficient & completed within the time agreed. This is my 4th EV purchase from Criswell who I believe have the best EV technicians led by Ken Aaby in the US. Many thanks to Anthony & all at Criswell! John W More

Impressed with the delivery of our new Camaro! My wife and I flew in from Michigan to pickup the car and Jose picked us up at airport, had car ready to go when we arrived, and we were in and out i My wife and I flew in from Michigan to pickup the car and Jose picked us up at airport, had car ready to go when we arrived, and we were in and out in 30 minutes for our drive home! Best car purchase experience I have had and thanks for making it enjoyable! More

Russell is professional, personable and did a great job getting me into a new TrailBlazer that I absolutely love, love, love. He knew what I wanted and my expectations were definitely exceeded! Hats off t getting me into a new TrailBlazer that I absolutely love, love, love. He knew what I wanted and my expectations were definitely exceeded! Hats off to Jason Witte as well and the whole Criswell team for going above and beyond with my purchasing experience. THANK YOU!! More

Criswell Chevrolet has been my family’s and my go-to dealership for decades. They have a great selection of autos and a superb staff that is knowledgable, friendly, and low pressure. They will work with dealership for decades. They have a great selection of autos and a superb staff that is knowledgable, friendly, and low pressure. They will work with you to get the car you want and the best financing possible. Criswell also provides world-class service and maintenance. My hat is off to my salesman, Anthony Vattuone and my finance manager, Peter Eaton. Thanks guys, for another great purchase experience. I love my 22 Equinox. More

Wolves in Sheep’s Clothing I contemplated over the course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than pr course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than present my personal issues with this automotive distributor on a public forum. However, with the lack of communication and false narratives from members of Criswell Auto I had no choice. Hopefully, this review will strike their attention. Additionally, I do not want other potential buyers to fall victim to the same unfortunate series of events. Initially, the vehicle process leading to the purchase of my vehicle went beyond my expectations. Knox Masiyakurima (the pre-owned sales representative) answered all questions that I proposed in an attempt to help me understand Criswell Auto’s purchasing process and my responsibilities. After signing the appropriate paperwork Knox informed me that I would receive all forms needed to register my pre-owned vehicle through the United Postal Service to my home address. When I did not receive said paperwork after approximately 35 days, I attempted to contact Knox to ensure that there were no issues on my behalf. Knox ignored my phone calls and text messages for several days. After, no response from Knox (my original sales representative that I understand now only viewed me as an “easy sale”) I contacted Donna Baker who I assumed represented the Titling Department of Criswell Auto. Mrs. Baker informed me that she did not know the exact timeframe in which I would receive the paperwork to complete my registration but issued an extension (which I truly appreciated). I waited patiently until the expiration date for my extension approached. Again, I attempted to contact Mrs. Baker via landline and e-Mail but received no answer from either platform. Figuring that my calls and e-Mails were futile, I called the dealership’s primary landline and inquired about Donna Baker as well as the status of the documents needed for my registration. A Criswell representative informed me that Donna Baker no longer worked for the company and did not complete my request. The Criswell representative informed Angela Davis (I assume is Donna Baker’s replacement) of my issue. Mrs. Davis stated that the documents were initially rejected due to an error on their behalf. Mrs. Davis stated that she would resubmit the appropriate paperwork and that I would receive said paperwork in a few days through the USPS Overnight process. I never received tracking information and waited an additional three weeks. Again, I call Criswell Gaithersburg with no answer and leave a voicemail in hopes of receiving a return call. Later that week I received an e-Mail stating that the dealership completed all appropriate paperwork and that documents would arrive within a few days. Once the documents arrived, I assumed that I received the items needed to complete my vehicle’s registration. Yet, this was not the case. The documents sent my Criswell Gaithersburg belonged to another patron and included personal information. Even more interesting was that this patron’s registration documents were missing key information needed to complete their vehicle registration! I am at my wit’s end. The next step for me, in the attempt to complete my vehicle registration, is legal representation. Potentially suspending or revoking their dealership license. More