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Criswell Chevrolet
Gaithersburg, MD
2,189 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,189 reviews
June 20, 2023
Russell is amazing. He's super responsive and got a deal to happen that no one we contacted in the DC area could. You have to understand, it's top notch service with Rus He's super responsive and got a deal to happen that no one we contacted in the DC area could. You have to understand, it's top notch service with Russell. Hands up for getting us in our new car, he made it happen. More
by Henry
Employees Worked With
May 21, 2023
While the initial sales process was easy and straightforward, the finalization of the transaction has been a nightmare. The finance team is disorganized and non-responsive. I have waited more th straightforward, the finalization of the transaction has been a nightmare. The finance team is disorganized and non-responsive. I have waited more than one month for any details regarding an overpayment of my previous vehicle's lien. The Sales Manager, Bart Fox, is incapable of straightforward business dealings. Hiding behind the delays in the system and failing to examine this matter based upon the facts, I remain completely in the dark regarding moneys owed to me. This is my third vehicle purchased from the Criswell family of dealerships and it will be my last. More
by Jim Valerio, Mount Airy, MD
May 18, 2023
No Markups, no high pressure sales, the did not try and oversell me on added options. Overall this was one of the best experiences I have had for buying a new car. Highly recommend this dealer. oversell me on added options. Overall this was one of the best experiences I have had for buying a new car. Highly recommend this dealer. More
by Matt
Employees Worked With
May 12, 2023
I have purchased several vehicles from Russell and it is always a smooth process. He is a very knowledgeable and straightforward guy. I plan on purchasing many more vehicles from him in the future. always a smooth process. He is a very knowledgeable and straightforward guy. I plan on purchasing many more vehicles from him in the future. More
by orioles1986
Employees Worked With
May 10, 2023
This is the second car we have bought from Anthony. He made the sales process fast and seamless. No surprises and I was out of the door much faster than I expected. He made the sales process fast and seamless. No surprises and I was out of the door much faster than I expected. More
by Vincent
May 10, 2023
Anthony was very easy to work with and everything happened exactly when he said it would happen. The deal was done in advance and there were no surprises during the transaction. happened exactly when he said it would happen. The deal was done in advance and there were no surprises during the transaction. More
by Marck
Employees Worked With
May 05, 2023
I'm 100% satisfied. Mr. Furman went out of his way to help me and my brother get my Corvette and I'm very very appreciative that thank you Mr. Furman went out of his way to help me and my brother get my Corvette and I'm very very appreciative that thank you More
by jwilhoitzr145
Employees Worked With
April 22, 2023
Warranty work: Regarding my new-to-me red 2017 Corvette Grand Sport, Dina did an incredible job dealing with my extended Tire and Wheel Warranty Company! She kept me in the loop during the length Corvette Grand Sport, Dina did an incredible job dealing with my extended Tire and Wheel Warranty Company! She kept me in the loop during the lengthy process. Dina was always polite and professional throughout. I was glad she was my Service Professional on this one and will definitely be back based on my amazing experience with her! She knew exactly what to do when dealing with this extended Warranty Company, requested pictures/videos, and their Claims Adjuster. I was truly blessed to have her on this fully-covered, expensive replacement. If something like this ever occurs in the future with my C7GS, I pray that she will act in the same capacity for me - she was that good! Please continue to keep up the stellar work Dina! I appreciate it and you more than you know…Chad from MoCo 20904 (a loyal new Corvette customer!) More
by CW from MoCo
Employees Worked With
April 19, 2023
Christian Reyes took time to explain my car issues. He showed me pictures and narrated so I could understand. Car problem solved-5 STARS He showed me pictures and narrated so I could understand. Car problem solved-5 STARS More
by alisbahc
