Criswell Chevrolet
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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I left this dealership feeling that I had been targeted for an unnecessary and potentially costly service. Whether it was because I’m a senior, I can’t say—but I was told that my vehicle needed an alignmen for an unnecessary and potentially costly service. Whether it was because I’m a senior, I can’t say—but I was told that my vehicle needed an alignment even though this same dealership had performed one during my most recent visit only a few months earlier. When I questioned the recommendation, I was told, “We would have seen it wasn’t needed when we got it on the lift.” That explanation made the situation worse, not better. Why recommend and seek authorization for a service before determining whether it was actually needed? It sounded less like a mistake and more like the response of someone who had been caught trying to sell an unnecessary service. I asked to speak with a manager and was promised a return call. No one ever called. That failure to follow up confirmed my concerns about how this dealership treats its customers and handles legitimate complaints. Trust is essential when you rely on a dealership to tell you what your vehicle genuinely needs. They lost mine completely. I will not return, and I strongly recommend that customers—especially seniors—question every recommendation, review their prior service records, and obtain a second opinion before authorizing work here. More
Their website is easy to navigate. Once I found my car, drove down and they were open on Sundays!!! So friendly, clean dealership and restrooms, everypne was very professional. I love Once I found my car, drove down and they were open on Sundays!!! So friendly, clean dealership and restrooms, everypne was very professional. I love my sales guy, Mario! More
Although the online appointment system apparently lost the information the the void and I arrived somewhat unexpectedly that morning, Jordan was able to get everything back on track and warning lights for the information the the void and I arrived somewhat unexpectedly that morning, Jordan was able to get everything back on track and warning lights for the parking brake were diagnosed with a estimate of time/work needed/expense by early afternoon. Beth worked on the car and it was ready the later the next afternoon. One note. The Lyft driver on the return was very different from previous visits and not a comfortable ride at all (all previous lyft/uber have been very good). He was not a very good driver and kept trying taking to take a round about route. As I live right off of Quince Orchard and it's a straight shot of under 3 miles I found his insistence that the GPS was rerouting due to "heavy traffic" and the a longer route is much better odd and his attitude off-putting. Perhaps it is because my work commute is to Virginia but 10 cars at a couple red lights is not heavy traffic. More
Service was fast. My areas of concern were addressed. Friendly staff. Price was ok. Great job. My areas of concern were addressed. Friendly staff. Price was ok. Great job. More
⭐⭐⭐⭐⭐ We had such a great experience working with Mario! From the very beginning, he truly went above and beyond to help us through the entire process. What stood out most was how responsive and a Mario! From the very beginning, he truly went above and beyond to help us through the entire process. What stood out most was how responsive and attentive he was. Even after we left the dealership, he continued to follow up, check in, and offer helpful suggestions to make sure everything came together. You could tell he genuinely cared about helping us get into the car we wanted. Mario was also extremely knowledgeable about the BMW itself. As a BMW owner, he took the time to walk us through the features, show us how everything worked, and make sure we were comfortable with the car. He was patient, professional, knowledgeable, responsive, and genuinely willing to go the extra mile. We never felt like we were just another sale. He really worked with us from beginning to end, and we appreciate everything he did to help make this happen. Definitely a five-star experience. If you’re looking for someone who will actually work with you and stay on top of the process, ask for Mario! More
Yovanka was absolutely amazing! She was very professional, friendly, and made the entire process easy and enjoyable. She went above and beyond to make sure everything went smoothly. She was very professional, friendly, and made the entire process easy and enjoyable. She went above and beyond to make sure everything went smoothly. Lo mejor es que habla español, lo que hizo todo mucho más fácil. I highly recommend her! More
The purchase experience was efficient and quick. Our salesperson, Nick Campuzano, was a great resource and helped us make a purchasing decision that was helpful to us. Not only that, but he provided Our salesperson, Nick Campuzano, was a great resource and helped us make a purchasing decision that was helpful to us. Not only that, but he provided resources to us months after we purchased the car. Thanks Nick! More
Chriswell Dealership is clean and professional. My salesman Skylar, provided exceptional and patient services throughout my self induced processes towards selecting the correct vehicle. With Skyla My salesman Skylar, provided exceptional and patient services throughout my self induced processes towards selecting the correct vehicle. With Skylar assistance (and patience) we found a great match for my lifestyle requirements. Skylar represented Chriswell very successfully. I plan on having Chriswell provide all services for the life of my new truck. Special Thanks to Skylar!!! More
Everyone at Criswell Chevrolet was excellent. They have a great team, especially Anthony who didn't try to oversell us and always Responded promptly to all of our questions and concerns. A very They have a great team, especially Anthony who didn't try to oversell us and always Responded promptly to all of our questions and concerns. A very professional atmosphere.. We are completely satisfied with our purchase and would definitely recommend Criswell Chevrolet to any of our friends.. First rate all the way!! More
Criswell Chevrolet and Dina Bartolomeo are the best dealership and service advisor in the Washington area for Corvette owners that I have found. They are well organized, and professional, friendly, and dealership and service advisor in the Washington area for Corvette owners that I have found. They are well organized, and professional, friendly, and easy to deal with. Dinah has gone the extra mile to help me work through several concerning issues. Highly recommend Dina and Chris Wells Chevrolet. More

















