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Criswell Chevrolet

Gaithersburg, MD

4.8
2,179 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,179 reviews

January 30, 2025

My family and I are very pleased and happy with our new car, thank you Brian for the excellent service. More

by Lia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Criswell Chevrolet responded

It's exciting to know we met your expectations! We value the opportunity to work with you and hope you enjoy your new vehicle!

January 29, 2025

Skyler was very helpful in trying get me into the car I want. Although it did not work out in my favor at this time. I plan to return and work with Skyler again. He made it very convenient and comfortable More

by nravello38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skyler Farr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Criswell Chevrolet responded

Thank you for taking the time to highlight the efforts of our staff. Whether it's sales or service, we strive to provide a great experience, and we look forward to your next visit with us.

January 28, 2025

I was towed to the dealership in the evening when they were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, chec More

by ramh826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota, Mike McCormick and the Lot attendants
Jan 28, 2025 -

Criswell Chevrolet responded

It's wonderful to know we were able to really help you out! Don't hesitate to reach out if anything else comes up.

January 28, 2025

Drove up from NC because of a good price on aloe mileage truck. Quick, friendly, professional and no hidden fees. More

by chris.mclauchlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Beckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Criswell Chevrolet responded

It's great to know we met your expectations! Thanks again for choosing Criswell.

January 25, 2025

It was a nice experience buying a new 2024 corvette from Los Angeles , California, everything was great, including the delivery at my door. I recommend to everyone to buy with confidence at Criswell Chevro More

by gpaircontrol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Criswell Chevrolet responded

Our courteous and capable staff is committed to delivering an exceptional purchasing process, and it's rewarding to know you were pleased with your experience. We value the opportunity to work with you and hope you enjoy your new vehicle.

January 20, 2025

Great dealer to buy from. Even on a Sunday afternoon, during a snow storm when they were planning to close early, Tamiko, Morris and the rest of the crew hung in there patient More

by Doyle7713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamiko Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Criswell Chevrolet responded

Our team is dedicated to delivering a remarkable vehicle buying event, and it's wonderful to know you were pleased with your experience. We welcome you to reach out if we can be of service to you in the future.

January 18, 2025

I worked with Peter Eaton on the purchase of my new car. He was instrumental in helping me purchase my car which was done completely by email, as I live about 1,200 miles away. He also took care of regist More

by skier1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahsan Javeid
Jan 20, 2025 -

Criswell Chevrolet responded

Thank you for taking the time to let us know how we are doing here at Criswell! We are happy to see you were pleased with the simple and seamless sales event Peter provided. Please don't hesitate to reach out with any additional questions about the great features of your new car.

January 17, 2025

Willy Lagos is the best advisor I have ever worked with at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, eve More

by Buick Encore 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lagos
Jan 18, 2025 -

Criswell Chevrolet responded

It's our goal to provide an exceptional service event, and it's rewarding to know you were satisfied with your Criswell experience. We value the opportunity to work with you and truly appreciate your kind comments.

January 16, 2025

Brain was a great salesman. He made me feel very welcomed. He had very good product knowledge, and he was very professional. More

by Webcole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Criswell Chevrolet responded

It's great to see you enjoyed an overall outstanding car buying experience while working with the knowledgeable staff at Criswell. We appreciate the opportunity to work with you and welcome you to reach out with any additional questions.

January 15, 2025

Knoxx and Criswell definitely know how to take advantage of customers. I wouldn't recommend this dealership to my worst enemy. I have bought multiple vehicles from this dealership, and this last car I purch More

by carmenkd2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Szot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Knox Masiyakurima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Esteban Mesa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Criswell Chevrolet responded

Thank you for sharing this feedback. We are sorry to see you did not have a positive experience and hope you'll consider giving us another chance to work with you to provide the high quality car buying event you've come to expect from us.

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