Criswell Acura
Annapolis, MD
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1,096 Reviews of Criswell Acura
Purchase of MDX from Ty Pearmon Ty Pearmon was an outstanding salesperson when we bought our new MDX on August 5th - he was informative about the changes to this MDX compared to the Ty Pearmon was an outstanding salesperson when we bought our new MDX on August 5th - he was informative about the changes to this MDX compared to the one we currently have and spent time ensuring that we went away as happy customers. We never felt pressure and enjoyed talking to him while we went through the process of buying the car. Ty is a real professional and understands customer service - great interpersonal skills! Criswell is lucky to have him on its sales force!! We will definitely refer friends and family to Ty when they are looking for a new car. Paul Daley was also excellent in how he presented the financing and warranty options. Both Ty and Paul are a credit to Criswell. Richard and Mary Lou Lindholm More
A+ Acura dealer! I had a great car buying experience here at Criswell! They had a lot of vehicles in stock, and they were so helpful and accommodating. Brandon did a I had a great car buying experience here at Criswell! They had a lot of vehicles in stock, and they were so helpful and accommodating. Brandon did a great job talking me through which model would be best for me and my needs, and was so patient and helpful on my test drive. He did everything he said he would and was not pushy, but made me a great offer! Ty Pearmom was also an amazing help! He really took the time to explain things to me and figure out what the best deal would be for me and my family. It is clear that he is experienced and knows what he is talking about! I felt very confident with him and was able to get a great deal through him! Finally, Angela made the final paperwork a breeze. She was nice, helpful, easy to work with, and respectful of our time! Highly recommend! More
Pleasant We had an extremely pleasant experience with Ty Pearson. He was a gentle salesman and extremely informative on our vehicle of choice. He spent a lo We had an extremely pleasant experience with Ty Pearson. He was a gentle salesman and extremely informative on our vehicle of choice. He spent a lot of time going over the tech package and syncing our phones to the vehicle and had patience with the million questions we had. I would highly recommend Criswell Acura because of Ty Pearson. More
Awesome Car Buying Experience Our car buying and service experience was effortless, professional and fully satisfying due to our salesperson Tye Pearmon and Criswell dealership tea Our car buying and service experience was effortless, professional and fully satisfying due to our salesperson Tye Pearmon and Criswell dealership team. Mr. Pearmon was courteous, knowledgeable and truthful concerning price and dealership offers. He exercised patience and did not try to force a sale realizing we were seeking full information prior to making a purchase. This experience convinced us to give Criswell our business. This is our second Acura purchase, We rate the entire team at Criswell, salesperson, floor manager, finance and service department excellent!!! More
Criswell Certified Pre-owned Delivered! Rockstar service from Alan Hannon and his team, most notably Al Zayas. My wife and I had an outstanding experience with the purchase of our "new" pre Rockstar service from Alan Hannon and his team, most notably Al Zayas. My wife and I had an outstanding experience with the purchase of our "new" pre-owned 2017 Audi Q7. Perhaps most impressive was Al Zayas' extensive knowledge of a very intricate vehicle, as well as several other makes and models on the lot. We truly appreciated his patience during our decision-making process. Seamless and professional--we'll be back!! More
Excellent service, knowledgeable staff, great financing! Great experience purchasing a new RDX! We love the car and Ty Pearmon was very knowledgeable about all the bells and whistles! Returned a week lat Great experience purchasing a new RDX! We love the car and Ty Pearmon was very knowledgeable about all the bells and whistles! Returned a week later to have railings installed, they gave me a ride to and from the dealership and although some minor bumps Dontae Butler was very apologetic and couldn't do enough to help navigate the extra wait, etc. The railings look great!! Very courteous and friendly staff! More
Great experience Everyone is courteous. Ty answered all of my questions on the car. On the finance part, Angela was able to work with me so that I was able to purch Everyone is courteous. Ty answered all of my questions on the car. On the finance part, Angela was able to work with me so that I was able to purchase a car on my terms......... THANKS!!!!!! More
Professional and informative Ty Pearmon did an excellent job explaining the pros and cons to purchasing my MDX, we have recommended our friends that are considering buying an SUV. Ty Pearmon did an excellent job explaining the pros and cons to purchasing my MDX, we have recommended our friends that are considering buying an SUV. He was very knowledgeable about industry safety standards that convenced me to purchase at Criswell Acura More
Not very helpful after purchase I purchased a brand new 2017 acura tlx from this dealership. Everything was great until after the purchase. I've called with a question or two in the I purchased a brand new 2017 acura tlx from this dealership. Everything was great until after the purchase. I've called with a question or two in the past and left a message but never with a returned call. My temp tag is almost expired and I have not heard anything about my plates that I should be getting. I have called and its extremely difficult to get someone on the line. It seems as though the phone is only answered for initial sales but after purchase customer service goes down the drain. More
Excellent Experience From Begining to End!! Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I'v Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I've always enjoyed excellent service and the security in knowing I'm going to get a fair deal and a car that has been checked-out properly before offering it for sale. Starting with the Sales Manager Alan and continuing with the Sales person Vance I received professional and knowledgeable service about the car. When it came to finalizing the deal it couldn't have gone smother with Bernie in finance and finally the most pleasant person you would ever want to hand a check to, Dawn. Thank you Criswell for yet another consistent buying experience. More