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Criswell Acura

Annapolis, MD

4.7
1,096 Reviews

1701 West Street

Annapolis, MD

21401

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1,096 Reviews of Criswell Acura

August 17, 2017

Purchase of MDX from Ty Pearmon Ty Pearmon was an outstanding salesperson when we bought our new MDX on August 5th - he was informative about the changes to this MDX compared to the More

by maryloulindholm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Pearmon, Paul Daley
Oct 23, 2017 -

Criswell Acura responded

Dear Mr. and Mrs. Lindholm, thank you very much for your business and for your great review of Ty, Paul and Criswell Acura. I am very happy to hear that you had a great purchase experience and that Ty ensured you were happy customers. Be sure to use our ACURA ACCELERATED SERVICE where we can complete most of your Acura maintenance services in under (1) hour using two Acura trained technicians, no appointment needed, just come on in. Thank you again Mr. and Mrs. Lindholm, enjoy your beautiful Acura MDX. Sincerely, Lamont Randall, Sales Manager 443-482-3200

August 09, 2017

A+ Acura dealer! I had a great car buying experience here at Criswell! They had a lot of vehicles in stock, and they were so helpful and accommodating. Brandon did a More

by khoibst
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanley, Angela Behr, Ty Pearmon
Aug 10, 2017 -

Criswell Acura responded

Dear khoibst, thank you very much for your business and your great review of Brandon, Angela, Ty and Criswell Acura. I am very happy to hear that you had a great buying experience and that our Criswell Acura teammates were truly accommodating and also were looking out for your long term needs in a vehicle. That is our goal each and every time we conduct a vehicle transaction. Be sure to use our Acura Accelerated Service where we can complete most of your Acura maintenance services using (2) technicians to service your vehicle within (1) hour!! No appointment needed, just drive in. Thank you again and enjoy your Acura! Sincerely, Lamont Randall, Sales Manager 443-482-3200

July 31, 2017

Pleasant We had an extremely pleasant experience with Ty Pearson. He was a gentle salesman and extremely informative on our vehicle of choice. He spent a lo More

by Ann Garner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Behr, Ty Pearmon
Aug 10, 2017 -

Criswell Acura responded

Dear Ms. Garner, thank you very much for your business and for your positive review of Ty, Angela and Criswell Acura. I am very happy to hear that Ty was very informative and also that he went over the vehicle with you. We are used to many questions from our prospects and also understand that you are making a very large purchase. We want to make sure our buyers are clear on what they are purchasing and very much want to ensure your happy with your purchase. Also, be sure to use our Criswell Acura Accelerated Service where most maintenance services can be completed within (1) hour using (2) technicians at the same time to service your vehicle. No appointment needed, just drive in. Thank you again. Sincerely, Lamont Randall, Sales Manager 443-482-3200

July 09, 2017

Awesome Car Buying Experience Our car buying and service experience was effortless, professional and fully satisfying due to our salesperson Tye Pearmon and Criswell dealership tea More

by Ric&SylC.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dontae Butler, Angela Behr, Ty Pearmon, Lamont Randall
Aug 10, 2017 -

Criswell Acura responded

Dear Ric&SylC, thank you very much for your business and for your great review of Dontae, Angela, Ty, me and Criswell Acura. I am very pleased that you had a great experience both in sales and service and we also very much appreciate your continued loyalty to Criswell Acura, your 2nd Acura purchase. We all do our very best to provide great professional services to you and to all of our clients. We are not here to sell you just one vehicle but many new or pre-owned Acura's over your lifetime. Thank you again for your excellent rating, we would also rate you as an excellent client:) Sincerely, Lamont Randall, Sales Manager. 443-482-3200

July 02, 2017

Criswell Certified Pre-owned Delivered! Rockstar service from Alan Hannon and his team, most notably Al Zayas. My wife and I had an outstanding experience with the purchase of our "new" pre More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Al Zayas
Aug 10, 2017 -

Criswell Acura responded

Dear Jeremy, thank you very much for your business and for your excellent review of Al, me and Criswell Acura. It was a pleasure working with you as well and I am very happy that you were pleased with the Criswell team's performance. We are all here for you if you need another vehicle in the future or if you just have questions about your current vehicle. We look forward to seeing you when you come in for your vehicle maintenance service. Sincerely, Alan Hannon, Sales Manager 4143-482-3200.

June 20, 2017

Excellent service, knowledgeable staff, great financing! Great experience purchasing a new RDX! We love the car and Ty Pearmon was very knowledgeable about all the bells and whistles! Returned a week lat More

by Tonya Finnegan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dontae Butler, Ty Pearmon
Aug 10, 2017 -

Criswell Acura responded

Dear Ms. Finnegan, thank you very much for your business and for your great review of Ty, Dontae and Criswell Acura. I am very happy to hear that you had a great experience during your purchase process and that you love the Acura Accessory that we installed on your RDX. Sometimes there are a few bumps in the road but we are always going to get the job done for you with professionalism, courtesy and friendliness. Thank you again, enjoy your beautiful Acura RDX. Sincerely, Lamont Randall, Sales Manager 443-482-3200

June 16, 2017

Great experience Everyone is courteous. Ty answered all of my questions on the car. On the finance part, Angela was able to work with me so that I was able to purch More

by LoveCars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Behr, Ty Pearmon
Aug 10, 2017 -

Criswell Acura responded

Dear LoveCars, thank you very much for your business and for your great review of Ty, Angela and Criswell Acura. I am very happy that you were pleased with our performance, we always want to work with you to make sure your pleased with the terms. Be sure to use our Acura Accelerated Service where most of your maintenance services can be completed within (1) hour, no service appointment needed. Just drive in. Thank you again. Sincerely, Lamont Randall, Sales Manager 443-482-3200

June 12, 2017

Professional and informative Ty Pearmon did an excellent job explaining the pros and cons to purchasing my MDX, we have recommended our friends that are considering buying an SUV. More

by Onetooth23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Harper, Ty Pearmon
Jun 14, 2017 -

Criswell Acura responded

Dear Onetooth23, thank you very much for your business and your positive review of Ty, Dawn and Criswell Acura. I am very pleased that you liked our purchase process and Ty's approach to showing you the benefits of the excellent Acura's that we represent. Safety and understanding the somewhat complex systems in the new Acura's is a high priority for us and most of our clients. Enjoy your Acura MDX and if you need additional assistance, the entire Criswell Acura team is here for you. We will see you at your first maintenance service. SIncerely, Lamont Randall, Sales Manager 443-482-3200

May 16, 2017

Not very helpful after purchase I purchased a brand new 2017 acura tlx from this dealership. Everything was great until after the purchase. I've called with a question or two in the More

by The1nonly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Name not listed. Kathryn hollaman
May 15, 2017

Excellent Experience From Begining to End!! Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I'v More

by vbucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Dawn Harper, Vance Ellis, Bernie Church
Jun 14, 2017 -

Criswell Acura responded

Dear vbucci, thank you very much for purchasing your 8th vehicle from Criswell and thank you as well for your great review of Vance, Dawn, Bernie and me. It is always a pleasure working with you and we are always going to give you fair pricing on any of the excellent vehicles we have here at Criswell. And your right, we recondition our vehicles to a much higher standard than almost all dealers in the entire region. It costs us a little more but our clients, like yourself, are so much more happier about the product they purchased. You also don't need to take time out of work fixing things the other dealers should have taken care of in the first place. Thank you again and the entire Criswell team is here for you if you need arises. Sincerely, Alan Hannon, Sales Manager 443-482-3200

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