Crippen Buick GMC Mazda Volvo

My 20 day quote turned into 5+ months. .. Then 1+ month and even at 12/22/22, still not right. Still having to deal with issues from Crippen. TRUST ME, avoid this place. I brought my 202 .. Then 1+ month and even at 12/22/22, still not right. Still having to deal with issues from Crippen. TRUST ME, avoid this place. I brought my 2021 GMC Canyon to Crippen for an estimate. I drove it there in July 2021 and received an estimate in body damage. I realize it was only an estimate and extra damage found would increase that time estimate. The estimated time of repair on the written quote I received was 20 days. I was also promised a loaner vehicle "no later than a week" when I dropped it off early August. After about 30 days, the vehicle repairs were not finished nor did I receive a loaner car. At that point, I started showing up weekly to check the progress of my vehicle. My vehicle ended up needing more repairs than estimated. Which I understand adds some time to the original estimate, but none of these parts were on back order and just needed to be shipped. In fact, the only parts that were on back order for the duration of the whole repair were the front red tow hooks. This was all told to me by the body shop management during my weekly visits. Weeks turned into months. I was patient and understanding for about the first 4 months. I understand this isn't just simple repairs, but my 20 day quote now is at 5 months. I asked body shop management if I was ever going to get the loaner car they had promised me. They replied, "they sold all of their loaner cars awhile ago". By this time I had no choice but to just purchase a used vehicle. I was running out vehicles to borrow. If had known there was no loaner vehicle from the start, I would have certainly gone else where that included loaner vehicles with their quotes and actually fulfilled that agreement. They lied from the start to get the business. At almost 6 months, I'm notified my vehicle is finally ready to be picked up. It is late December at this point. And upon pickup, I immediately notice a hand full of issues that include: steering wheel not in alignment, dust filled vents, multiple spots of over spray and orange peel within the paint job, some spots not even clear coated, some spots not even repaired at all, passenger side front door rattled like it was full of stuff and sounded terrible, door jam decals were noticeably off alignment, issues with the grill installed, one obviously bent tow hook installed, etc. A major issue was that the steering wheel adjustment was locked up and didn't move other than rotating (basically seizing up) and my drivers brake assist randomly kicked on while I was driving down the highway (no vehicles within 1,000ft of me). The headliner was not installed all the way and had obvious grease hand marks on it. The door way was off alignment and there was damage to my truck cap. I contacted the body shop that following Monday of my pickup date. I was then notified that some of their staff had covid and asked if I could return the truck after the staff returned in about "a week." I dropped the truck off after about a week and I didn't get it back until February 4th... and it still had issues! About 90% of the issues I listed above had not been addressed and in addition, the steering column had been replaced but now had a small tear in my steering wheel. Get this, they just dropped the vehicle off in my driveway with no prior notification and left the keys on my back porch. I eventually filed a complaint with the state and Crippen was found in violation after the investigation. They also demanded I sign a paper before agreeing to rework my vehicle for the 3rd time. I declined at that point. I ultimately took it to Shaheen and they corrected Crippen's errors. There was a significant amount of errors and damage to the tune of an extra $3000+. I reached out to management and requested to speak to the owners. And to my disappointment, I never heard back. It's clear there was little to no honesty or integrity in my vehicle's repair with an establishment that is supposed to be GM certified repair and quality. More

I brought my car in because my low voltage light and my hood light was on in my car. The technician said that my battery had 2 dead cells and that they were giving it a "deep charge" and it would be fixed. hood light was on in my car. The technician said that my battery had 2 dead cells and that they were giving it a "deep charge" and it would be fixed. I was charged $140 for this service. Two days later when I tried to start the car my battery was completely dead. I called a tow truck to jump start my car and let the car run for over 1 hour. After turning the car off and restarting the car it still would not start. I called Crippen and spoke with Brandon Stroven at and questioned why the battery was completely dead 2 days after undergoing a "deep charge" and Brandon said that I had been informed that the broken hood latch would drain the battery since it was an electrical part. That was not true because if I had been informed of such I wouldn't have driven the car because I had another vehicle to drive. I also stated that I would have the hood latch fixed when I scheduled my next oil change and the technician said ok. He never told me it could drain the battery. Brandon did say that could have the car towed back to Crippen and they would take a look at it, but that wasn't possible since I live 1.5 hours away. I took my Volvo to Walmart and had a new battery installed for $180. I haven't had any problems since. I drove the car with the broken hood latch for 1 week and never had any issues with the battery. The technician at Walmart as well as the man at the body shop that fixed the broken hood latch said the latch had no affect on the battery. So I was basically lied to by Brandon who tried to put the blame on me. I don't like being taken advantage of because I am a woman. I will NEVER bring my car to you again. Your estimate to fix the broken hood latch was almost $600 and I had it fixed for $178. I was charged $140 to charge my battery and I replaced it for $180. I was also charged to have my brakes inspected and I have never paid for that because its always free at other businesses. Although it was an expensive lesson I have now found an auto repair shop that is in my city less than 5 minutes away from my home. I am very happy to support a small local business that has my best interest at heart than a business that takes advantage of women. Thank you for making me find a shop closer to home and whose service fees are 1/3 the price of yours! More

I had an oil change done on Oct 11 2022 and was surprised that they did not rotate my tires during that time. I also noticed that one of my valve stems was missing a cap and they told me I had to purchase on that they did not rotate my tires during that time. I also noticed that one of my valve stems was missing a cap and they told me I had to purchase one from them. I decided to go down the road to Sundance Chevy and they where nice to give me one for free. Don’t figure. Go somewhere else to get your work done. Sundance is right down the road More

I have now leased one and purchased two vehicles from Scott Kemp at Crippen. His professionalism is greatly appreciated. He does his homework, finds you what you want, and then makes the process as eas Scott Kemp at Crippen. His professionalism is greatly appreciated. He does his homework, finds you what you want, and then makes the process as easy and seamless as anyone could hope for. I have never enjoyed working with an auto sales consultant as much as I enjoy working with Scott and look forward to the next time we need a vehicle. I can't recommend him highly enough. More

Great dealership to work with in almost all regards. Ricky E (sales) and Mike L (sales manager) were wonderful. But, we were forced into a service contract by Chad E (business manager) that we did NOT Ricky E (sales) and Mike L (sales manager) were wonderful. But, we were forced into a service contract by Chad E (business manager) that we did NOT want. Ricky patiently searched for Mazda CX-5 that I wanted, and was able to acquire in about one month (no small task with current inventory issues). Only dark spot was closing the deal. Business manager (Chad E) was unrelenting in selling a service contract, even when I said 'no' 4 times. He would not let me close the deal until I purchased a $1K policy for vehicle. It felt like a 'ransom' to get out of his office. More

Bought a 2022 GMC Canyon. It was a wonderful experience working with Scott & Edwin. Buying process was made as simple as possible. working with Scott & Edwin. Buying process was made as simple as possible. More

This is for the unbelievably KILLER Service. Had a oil change tires rotated and swore that their service guys were from Nascar 🤣 It was that fast. Less than 30 mins and they quoted an hour. Not to change tires rotated and swore that their service guys were from Nascar 🤣 It was that fast. Less than 30 mins and they quoted an hour. Not to mention the freekin comedians at the service desk they are a HOOT! VERY courteous and do a great job and don't forget the who schedules she rocks and and I love Bruce's voice and up beat attitudes. They have a really nice guy who drives for them as well polite and lov talkin to him. I've not had good experiences and this Dealership is by far better than anyone here in Michigan More

My husband and I have been searching for a Yukon. Scott Kemp, our sales consultant, was able to offer us one that was in transit. His communication leading up to and the day of pick-up was exceptional. The Kemp, our sales consultant, was able to offer us one that was in transit. His communication leading up to and the day of pick-up was exceptional. The day we picked up our Yukon was seamless. However, after we picked up our Yukon, we did reach out to the Finance Manager, Edwin Kircus, for a few questions regarding additional coverage and it is unfortunate that his communication is less than desirable. Weeks later, we are still awaiting a response. I am ranking our overall experience 5 stars, but the lack of communication with Edwin is unacceptable. More

We had a great experience working with Scott Kemp at Crippen,s. After we had agreed on one vehicle and left, Scott called us and said he found a vehicle that was closer to what we were looking for. Sc Crippen,s. After we had agreed on one vehicle and left, Scott called us and said he found a vehicle that was closer to what we were looking for. Scott keep working hard to make sure we got what we wanted. He made sure the process was fast , easy and worked around our schedule to make sure we were happy. Highly recommend Scott and Crippen,s, they will do all they can to make sure you leave happy and with the vehicle you want. Thank you, Scott! I, Bill Bouck will be back to purchase another some day. More