Crippen Buick GMC Mazda Volvo

Let me take this opportunity to share our recent car shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we d shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we discovered many had bait and switch advertising when we found they didn't have the cars they advertised. Salesman who couldn't provide us with the car we were looking for and one dealership was in Ann Arbor. After looking at 2 cars neither one we were sold on, but decided to keep looking only to have the sales manager who demanded to know why we were not buying the car his salesman showed us. They even accused us of wasting his time. So at our wits end we stopped to look at the Mazda's on Crippen’s lot and was immediately impressed with the price of their cars and thrilled with the options that came on the car in our price range. What really sealed the deal for us was their salesman Brian who let us drive several cars before deciding on a CX50 for a very reasonable price. He was very professional and didn't use pushy sales tactics, worked out an equitable deal. The finance department also was very professional and competent. Overall I would highly recommend Crippen Mazda and especially Brian, as I said at the beginning. if we had went there first it would have saved us a lot of time and trouble. Thanks Brian! More

We experienced great Service, and we completed the sale in a reasonable amount of time. in a reasonable amount of time. More

Crippen's service department did a complete tuneup and serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue t serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue to come back because of the fair treatment and competitive prices. More

Brought my 2024 Sierra 3500 Denali Ultimate into Crippen for it's 2nd scheduled oil change on May 3. The weekend prior, I hand washed it in my driveway. The truck was parked in my garage after washing until for it's 2nd scheduled oil change on May 3. The weekend prior, I hand washed it in my driveway. The truck was parked in my garage after washing until the following Thursday, because I was out of town all week. Friday morning (May 3) I take it in for the oil change. They change the oil and everything is fine. Saturday morning I notice a door ding in the driver's door. I call them, explain to them that Crippen is the only place the truck has been other than my garage, and I suspect the door ding happened during the oil change (I cannot prove that however). They ask me to bring it in on Monday, May 6 (which I do), Jeremy Smith takes a picture and says: "I'll call you tomorrow after I talk to my body guy". To date, no call back. I've left 3 voice messages to Jeremy since and left another one for his counterpart Steven today. Still no call back. Jeremy has had nearly 2 weeks to call me back as of today. I bought this vehicle at Crippen because I was told they have good service. No, they do not. The next call I make will be to my Salesman explaining why I can't buy another vehicle there. Very unfortunate. More

Good Customer Service , minimum wait time and all items service as promised. Thank you for your service. service as promised. Thank you for your service. More

Dealing’s with Crippen Buick GMC Mazda Volvo has been satisfying, polite, and very professional. satisfying, polite, and very professional. More

Wonderful experience dealing with Scott Kemp for the purchase of our new Envista. we also appreciate the professionalism and help of Chad in the Finance Dept. Scott and Chad are exceptional, definite purchase of our new Envista. we also appreciate the professionalism and help of Chad in the Finance Dept. Scott and Chad are exceptional, definite assets to the company. More

The service has always been top notch. Fast and friendly and in an expert manor. Exactly what I would expect it to be. Well done Fast and friendly and in an expert manor. Exactly what I would expect it to be. Well done More

No response/reply to emails. Impossible to make a sale if nobody will respond to a request. Impossible to make a sale if nobody will respond to a request. More

My 20 day quote turned into 5+ months. .. Then 1+ month and even at 12/22/22, still not right. Still having to deal with issues from Crippen. TRUST ME, avoid this place. I brought my 202 .. Then 1+ month and even at 12/22/22, still not right. Still having to deal with issues from Crippen. TRUST ME, avoid this place. I brought my 2021 GMC Canyon to Crippen for an estimate. I drove it there in July 2021 and received an estimate in body damage. I realize it was only an estimate and extra damage found would increase that time estimate. The estimated time of repair on the written quote I received was 20 days. I was also promised a loaner vehicle "no later than a week" when I dropped it off early August. After about 30 days, the vehicle repairs were not finished nor did I receive a loaner car. At that point, I started showing up weekly to check the progress of my vehicle. My vehicle ended up needing more repairs than estimated. Which I understand adds some time to the original estimate, but none of these parts were on back order and just needed to be shipped. In fact, the only parts that were on back order for the duration of the whole repair were the front red tow hooks. This was all told to me by the body shop management during my weekly visits. Weeks turned into months. I was patient and understanding for about the first 4 months. I understand this isn't just simple repairs, but my 20 day quote now is at 5 months. I asked body shop management if I was ever going to get the loaner car they had promised me. They replied, "they sold all of their loaner cars awhile ago". By this time I had no choice but to just purchase a used vehicle. I was running out vehicles to borrow. If had known there was no loaner vehicle from the start, I would have certainly gone else where that included loaner vehicles with their quotes and actually fulfilled that agreement. They lied from the start to get the business. At almost 6 months, I'm notified my vehicle is finally ready to be picked up. It is late December at this point. And upon pickup, I immediately notice a hand full of issues that include: steering wheel not in alignment, dust filled vents, multiple spots of over spray and orange peel within the paint job, some spots not even clear coated, some spots not even repaired at all, passenger side front door rattled like it was full of stuff and sounded terrible, door jam decals were noticeably off alignment, issues with the grill installed, one obviously bent tow hook installed, etc. A major issue was that the steering wheel adjustment was locked up and didn't move other than rotating (basically seizing up) and my drivers brake assist randomly kicked on while I was driving down the highway (no vehicles within 1,000ft of me). The headliner was not installed all the way and had obvious grease hand marks on it. The door way was off alignment and there was damage to my truck cap. I contacted the body shop that following Monday of my pickup date. I was then notified that some of their staff had covid and asked if I could return the truck after the staff returned in about "a week." I dropped the truck off after about a week and I didn't get it back until February 4th... and it still had issues! About 90% of the issues I listed above had not been addressed and in addition, the steering column had been replaced but now had a small tear in my steering wheel. Get this, they just dropped the vehicle off in my driveway with no prior notification and left the keys on my back porch. I eventually filed a complaint with the state and Crippen was found in violation after the investigation. They also demanded I sign a paper before agreeing to rework my vehicle for the 3rd time. I declined at that point. I ultimately took it to Shaheen and they corrected Crippen's errors. There was a significant amount of errors and damage to the tune of an extra $3000+. I reached out to management and requested to speak to the owners. And to my disappointment, I never heard back. It's clear there was little to no honesty or integrity in my vehicle's repair with an establishment that is supposed to be GM certified repair and quality. More