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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
653 Reviews

653 Reviews of Crestview Cadillac, Inc. - Service Center

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October 18, 2024

Excellent skilled trades auto repair service. Identifying the problem, fast, and accurate repair, friendly, and understanding. More

by Eliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Crestview Cadillac, Inc. responded

Eliza, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Very clean and comfortable waiting area. Very courteous staff. Kept me up to date on progress of repairs. More

by john.baldwin193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

October 17, 2024

My most recent service was the worst experience that I have had with the service department. It took 2 1/2 hours to complete an oil change. I do not plan on using Crestview service in the future. More

by georgecampbell126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Crestview Cadillac, Inc. responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (248) 841-4166 when you have an opportunity, and we will be more than happy to try and turn your experience around.

October 17, 2024

My Cadillac had body work done and they did a great job. However the inside of the vehicle was not cleaned! The shop manager made it right and my. Vehicle was detailed . . Thank you . More

by mary.brouckaert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Medecke
Oct 20, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

October 17, 2024

This dealership is fair and very helpful when it comes to purchasing a car. It was a very smooth and easy process buying my first car! More

by camburford22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Oct 20, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

October 16, 2024

Ron Farmer is one of the best Serviceman I have ever worked with. He is so kind, friendly and has a great sense of humor. My husband and I are very appreciative of our friendship. While we have met More

by douggie1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Crestview Cadillac, Inc. responded

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

The service provided was good although it took two separate visits to correct the problem with the engine. Frank was pleasant and easy to work with. More

by schambers19702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank at service desk
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2024

Fast and good service while we waited. We’ve used Crestview for many years for vehicles and service More

by PGOHLKE683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2024

Service was excellent. Waiting room was comfortable and clean. Was kept informed as repairs were performed More

by john.baldwin193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2024

Friendly, knowledgeable and helpful describes all the personnel we encountered on our visit. Keep up the good work! More

by TJMANZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, but I do not remember the name of the first employee who did the intake interview with us in his office. He was awesome!
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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