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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
599 Reviews

600 Reviews of Crestview Cadillac, Inc. - Service Center

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November 29, 2023

Just needed a standard oil change/tire rotation, but service was great. In/out easily and quickly. More

by davewtownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

It is great to hear everything was done quickly and to your satisfaction!

November 29, 2023

Excellent Chris was great. My car was delivered as expected. The rear camera issue was fixed. More

by rosanebottos
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Rosanebottos, thanks again for taking the time to leave us this information about your recent visit.

November 29, 2023

I took my 2024 Lyriq for problem with brakes, at 8 am, the same day,I have a call around 11 am the Car was done More

by NEDCHIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

November 28, 2023

The fan repair covered under warranty was great. However when my wife went to pick up the car, it was still displaying the same alarm on the dash resulting in a waisted trip/time. In addition I th More

by WALTERHLUDEKE
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

If you have any further questions, please give us a call. We're always happy to help!

November 28, 2023

Very friendly and professional! The service area was really clean! Nice atmosphere. Was easy to make appointment and the service was quick More

by PAHELLEBUYCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Hi there, we are very happy to have provided you with such a positive experience!

November 27, 2023

Came in as a walk up customer for my first maintenance schedule event and they took care of me right away. Facility was clean, people were friendly. Good experience. More

by maur_will01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

November 27, 2023

Excellent service. The service advisors were knowledgeable and friendly. Got the work done quickly. The facilities were clean and well maintained. More

by miranda.browne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

November 26, 2023

Chris Cannizzaro was terrific - great service. Got the work done sooner than expected. Spent extra time making sure that I was completely satisfied. Will definitely return to Crestview for serv More

by stankrauff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Hi, thanks for taking the time to leave a review.

November 26, 2023

Sent in previous review. Too many problems to retype them all. Terrible communication. I was overbilled for warranty work and contacted every person in service plus the gen More

by Rcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Medecke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Crestview Cadillac, INC. (248) 841-4166

November 25, 2023

Although I have had issues with this dealership before they took care of me this time. They had the best price out of all the local Cadillac dealerships and my usual car repair shop. More

by alagman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron in service
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

If you have any further questions, please give us a call. We're always happy to help!

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