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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
691 Reviews

691 Reviews of Crestview Cadillac, Inc. - Service Center

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February 03, 2025

Appreciate them standing behind the product. There was a significant issue with the transmission, it was handled professionally. More

by TOM@CHIEFONLINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2025

This was my first time here and the service was excellent, lounge wonderful and could not be more pleased with the team here! More

by jbclark7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

As alwalys appreciated Ron Farmer stepping in to assist with an issue I was having. More

by jyurgelevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

I had an 7:30am appointment to get my car fixed and had to take the day off work. I dropped my car off in the morning, they said it should be done in 2.5 hours including getting an oil change and tire rota More

by ZANCHETTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

The service was great for an oil change and tire rotation. However we keep getting notices for a software update that was already performed. I don’t know if this a dealer problem or a GM issue. But More

by KATMACK323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

Excellent service. Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you More

by Griedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2025

I brought my car in for two problems - the rear windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day afte More

by LPR0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the name but look at my service log
January 31, 2025

They do great work there. Every car that I've brought up there they fixed. No issues afterwards. Great customer service More

by REDMON.JOHN52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

The communication was very good. I was afforded a courtesy vehicle when the repair was more extensive than anticipated More

by JIM.MEGAHAN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Did not fix two issues it was taken in for. Onstar module will not communicate with mobile app and steering wheel still squeaks. More

by Tbronchetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
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