Crestview Cadillac, Inc. - Service Center

Had to wait too long for parts to get the work completely done .Two weeks seems extreme done .Two weeks seems extreme More

They are always super helpful at the Rochester location. They keep in contact with us, always friendly, and happy to help us. Really appreciate the service department so much! They keep in contact with us, always friendly, and happy to help us. Really appreciate the service department so much! More

I have been dealing it’s Crestview for 15 years and I have been mostly satisfied. This time with my 2010 Hybrid Escalade. They were unable to service my air conditioning unit - they no longer had the equ have been mostly satisfied. This time with my 2010 Hybrid Escalade. They were unable to service my air conditioning unit - they no longer had the equipment and I turned down repairing my rear suspsion because the quoted price was too high..Also Iam still waiting on a promised quote from the body shop. More

Easy explanations, friendly service and customer focused. Quick communication via texts which is super helpful. Quick communication via texts which is super helpful. More

Very nice, friendly service. No problem using my “coupon”. Professional. Car was returned clean and washed No problem using my “coupon”. Professional. Car was returned clean and washed More

They were ready for me / on time / kind / moved quickly - explained - Chris C. was kind and understanding explained - Chris C. was kind and understanding More

Service level disappointing. Walked away feeling ripped off. Very unlikely to revisit Crestview cadillac again. Walked away feeling ripped off. Very unlikely to revisit Crestview cadillac again. More

I brought my 2021 XT5 in for the rear camera irregularities. After the initial tests Chris told me that parts must be ordered and it would take 5-7 business days. He gave me a detailed explanati irregularities. After the initial tests Chris told me that parts must be ordered and it would take 5-7 business days. He gave me a detailed explanation of the problem. He answered my questions in a professional manner. He represented Crestview’s Service Department very well. More

Great experience. I appreciate them being able to fit me in their schedule as I had an unexpected tire issue that needed to be addressed. I appreciate them being able to fit me in their schedule as I had an unexpected tire issue that needed to be addressed. More

Got my oil change taken care of and fast! Thank you crestview team! Great as always! Thank you crestview team! Great as always! More