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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
716 Reviews
Call Service Center (248) 656-9500
Today: 7:30 AM - 6:00 PM Closed Now
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716 Reviews of Crestview Cadillac, Inc. - Service Center

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August 26, 2024

Excellent customer engagement! Ron explained everything including the warranty part that had to be changed. He even arranged a ride back so I would not have to wait. Thanks Jeff More

by ANIL.K.SACHDEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Crestview Cadillac, Inc. responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2024

Service was done quickly and transportation was provided. All in all it was a great experience. More

by dkkowalczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

Fast , courteous , and thorough service ! Good job by all !! Clean waiting room with available refreshments , More

by JOSEPHPITTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Crestview Cadillac, Inc. responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

Ron Farmer was very informative and professional ! ! Answered all my questions. was attentive to my questions. More

by NORACINDY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

August 21, 2024

It is clean & friendly but communication is sorely lacking. Don’t agree with diagnosis or fix. It will be back in the shop. Maybe theirs. More

by Dave G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Crestview Cadillac, Inc. responded

Dave, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 841-4166.

August 19, 2024

Service department is friendly, efficient, and fun. Ron Farmer is the best. Car was washed roo! More

by rogerandme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2024

They have always done an excellent job taking car of the customers‼️I thank them. More

by PJSIMPKINS2243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2024

Crestview has always treated my wife and I very professionally. Their service support staff is courteous and the work is always done timely and very well More

by vriedel01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Medecke
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Aug 23, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2024

Service included an oil change and tire rotation. Additionally, I reported an issue with the radio, where stations selections are made in numerical order, instead of a "Favorites" order as written i More

by jimwel
Recommend Dealer
No
Employees Worked With
Brian
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Aug 17, 2024 -

Crestview Cadillac, Inc. responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

August 12, 2024

Very professional. Clean facility. Prompt response. I was kept updated at every step of the process. More

by probir.sil
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Crestview Cadillac, Inc. responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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