Crestview Cadillac, Inc. - Service Center

Crestview service is a great, professionally run service department. Brian the service manager is great, Ron Farmer the service advisor is great, and Chris Young in service loaner cars is great too!! They a department. Brian the service manager is great, Ron Farmer the service advisor is great, and Chris Young in service loaner cars is great too!! They all go above and beyond to make the customers happy. We also greatly thank GM/Cadillac for helping us out with our service problem. We love our SUV and definitely will always bring it to Crestview for all service needs. More

Was told by salesman at time of purchase that the Lyriq had a HUD and just needed a software update to get it working. After bringing it in to the service department for the update, was told the car did n had a HUD and just needed a software update to get it working. After bringing it in to the service department for the update, was told the car did not have it. Brought this up to sales department asking what we could do about it and after being promised a reply I’ve heard nothing. Unless I can get an adequate resolution I will not give this dealership any future business. The Lyriq was my 3 Cadillac I’ve purchased. More

Vehicle in for second repair of rear pinion seal leak. Dealership tried to tell me the front differential needed replacement and that it was leaking, but couldn't show me the leak when it was on the joist Dealership tried to tell me the front differential needed replacement and that it was leaking, but couldn't show me the leak when it was on the joist. Took two weeks to replace the problem I originally brought it in for. More

Professional service. Reasonable time. Reasonable fees. Professional follow up messages. It makes you want to comeback Reasonable time. Reasonable fees. Professional follow up messages. It makes you want to comeback More

Great service very professional service adviser listening to your need and response was absolutely outstanding to your need and response was absolutely outstanding More

4 weeks ago I had bought a Lyriq from the Novi dealership. Since I’ve had it, there has been a handful of issues. The Novi dealership however wouldn’t even look at it for 3 weeks, nor could they g dealership. Since I’ve had it, there has been a handful of issues. The Novi dealership however wouldn’t even look at it for 3 weeks, nor could they give me a loaner car. Would never recommend the Novi dealership for purchase or service. I then called Crestview and spoke to Ron and Chris, they are a credit to the dealership. They took it in next day and gave me a loaner lyriq. All issues were fixed under warranty and have restored my faith in Cadillac. They provided a luxury level of service you expect when purchasing an expensive vehicle. Really clear and transparent communication throughout the process and even charged my car before I picked it up. Great experience overall and hopefully I can enjoy the vehicle. Would highly recommend going this dealership. More

Ron was rude and unprofessional. Will never use this dealership again. I felt scammed and left without completing repair. I took my vehicle to a different dealership and have had an Will never use this dealership again. I felt scammed and left without completing repair. I took my vehicle to a different dealership and have had an excellent experience. More

Very professional and efficient no long wait time will recommend to all family members thank u recommend to all family members thank u More

Adam was very patient and helpful throughout the decision and purchase process. Everything was handled efficiently and courteously. Pat explained the features and functions of the new XT5. and purchase process. Everything was handled efficiently and courteously. Pat explained the features and functions of the new XT5. More

My first experience at this dealer. I was greated with a happy and friendly service person who came back several times to give me updates. We exchanged humorous dialog and then I was on I was greated with a happy and friendly service person who came back several times to give me updates. We exchanged humorous dialog and then I was on my way. I would recommend Crest irw to any Cadillac owner. More