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Crestview Cadillac, Inc.
Rochester, MI
900 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 900 reviews
January 28, 2021
On the positive side, Crestview Cadillac had the most competitive pricing. On the negative side (and as returning customers) we were unhappy with the less than timely communications. The biggest problem competitive pricing. On the negative side (and as returning customers) we were unhappy with the less than timely communications. The biggest problem we had, however, was with the Sales Manager. After several attempts to reach our Sales Representative, I contacted the Sales Manager and expressed my dissatisfaction. I didn't feel that he was taking my complaint seriously so I told him that I could go to another dealership and his exact words were "that's your prerogative". I was so frustrated that I just ended the call. My husband had been in "Sales" for over 30 years and would never have said that to a customer. If the Sales Manager was having a bad day, he could have contacted us the next day and apologized with some explanation but obviously, he didn't care. That is no way to treat customers. Ultimately, our Sales Representative returned our calls and we completed the lease transaction. More
by pmbarker10
Employees Worked With
Looay Jamoau,David Beckett
January 19, 2021
Great experience! Rick and Emma in the Service Dept. were very helpful, knowledgeable, professional and friendly! They answered All of my questions, made recommendations, and worked with me! Great were very helpful, knowledgeable, professional and friendly! They answered All of my questions, made recommendations, and worked with me! Great outcome! More
by Kelly Underwood
Employees Worked With
Rick, Emma
August 02, 2019
Bad buying experience I had the worst experience at this dealership. They don't treat you with respect and tries to use all kinds of tricks to confuse you. I'd avoid this d I had the worst experience at this dealership. They don't treat you with respect and tries to use all kinds of tricks to confuse you. I'd avoid this dealership and go to others. First, they told that if I use GEX number (GM executive discount), the price will go up instead of going down. They insisted that I pay a down payment instead. I paid $2,000 and asked them to hold the car for 2 days. When I called another dealership next day, they were able to apply the GEX for about $4,000 discount. When I called back Crestview, they said "oh, now we can do that too". I was so frustrated that I asked my money back. They said it cannot be returned unless I come to dealership by 6pm in rush hour traffic from 30 miles away. I repeatedly asked to return over the phone and they declined. I instead went to other dealership and bought the car. When I called next day, Crestview returned my money without any fuss. This experience falls way short of what I would expect from Cadillac –especially compared to my experience with Lexus. More
by Sbari99
Employees Worked With
John Dew
April 27, 2019
Great Place! They have maintained my car from purchase, they know me by name and that’s awesome. They are not mind me when service is needed and have coupons as w They have maintained my car from purchase, they know me by name and that’s awesome. They are not mind me when service is needed and have coupons as well as price matching. Donna, Brad and Axel are the BEST! More
by Cadillacchic
Employees Worked With
Axel, Donna, Brad
December 31, 2018
Service I absolutely love the entire staff at Crestview. They treat me like I'm a part of the family. Thank you so much for everything. I absolutely love the entire staff at Crestview. They treat me like I'm a part of the family. Thank you so much for everything. More
by QueenT
Employees Worked With
Richard, Teddy. Brad, Donna
April 14, 2017
Beyond Expectations... Excellence in Customer Satisfaction I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and mad I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-) More
by jrobert84
Employees Worked With
Adam Stasik, Donna Labadie
February 02, 2017
Great experience! I stopped in Monday morning after a less than desirable experience from another sales associate at another Cadillac dealership. I felt welcomed, never I stopped in Monday morning after a less than desirable experience from another sales associate at another Cadillac dealership. I felt welcomed, never pressured and Kevin the sales associate listened to my wants and needs in my new lease. Needless to say I signed and drove off in my new XT5 3 days later. Would by far recommend Crestview Cadillac and Kevin Huff to anyone. More
by Brenda XT5
Employees Worked With
Kevin Huff
January 27, 2017
Excellent from start to finish Painless!!!!!!!!!!!!!!!!!!!!! A very strong experience as I relate it to past car purchase closings. We were informed of all car features that will in Painless!!!!!!!!!!!!!!!!!!!!! A very strong experience as I relate it to past car purchase closings. We were informed of all car features that will insure a safe and fun driving at all times. More
by Anne
Employees Worked With
Kevin Huff
December 20, 2016
Doychich's amazing Crestview experience with Maria Desano Maria was more than helpful throughout the whole buying experience, my hat goes off to her! She listened to all our needs and wants in terms of featu Maria was more than helpful throughout the whole buying experience, my hat goes off to her! She listened to all our needs and wants in terms of features and benefits, asked and understood our budget, helped us get maximum discounts through corporate programs available, and was always available during business hours and even after. The experience and outcome of the sale could could not have been better. Crestview is very lucky to have her on staff and I would and will recommend her to anyone in the market for a new vehicle. More
by Dbiz81
Employees Worked With
Maria Desano
December 04, 2016
Amazing and very professional We had the most amazing experience purchasing our new Escalade! Our salesman, Mark was very professional and answered all of our many questions. He m We had the most amazing experience purchasing our new Escalade! Our salesman, Mark was very professional and answered all of our many questions. He met all of our expectations and so much more. We love our new vehicle and would highly recommend Mark Roger and Crestview dealership to anyone interested in purchasing a vehicle. You will not be disappointed! More
by True luxury 7777
Employees Worked With
Mark Roger
