Crestview Cadillac, Inc.

There were having technical difficulties with the paperwork and instead of aborting the electronic system which they could not get to work, they continued to try for two and a half hours, wasting a l paperwork and instead of aborting the electronic system which they could not get to work, they continued to try for two and a half hours, wasting a lot of my and Kara’s time. If the process doesn’t work in a specific amount of time they need to switch back to paper (which is what they had to do eventually. It took over 3 hours for something that should have taken a half hour to an hour max. Not a good reflection, it worries me going forward . More

If it were possible for me to give a zero star rating, I would do so. My car was held too long (3weeks) to fix at the service center and Body Shop. Also, all the excuses for the delay they were given was un would do so. My car was held too long (3weeks) to fix at the service center and Body Shop. Also, all the excuses for the delay they were given was unprofessional. The service center who took my car did not give a proper written estimate and did not provide proper service I requested. After I pick up the car, I found out there were scratches, marks and stains inside the interior of the trunk. What I received from Cresrview Cadillac service and Bodyshop centers were inadequate and unsatisfactory service. More

Professional, efficient and friendly. Showed concern and solved the problem. Service after the sale is what really counts Showed concern and solved the problem. Service after the sale is what really counts More

Very courteous and quick service. Ron greeted me with a pleasant smile. He took care of the paperwork quickly and I was done with the oil change within an hour Ron greeted me with a pleasant smile. He took care of the paperwork quickly and I was done with the oil change within an hour More

Everyone is very professional and friendly. The time that I waited was reasonable and comfortable. The time that I waited was reasonable and comfortable. More

He done a great job. The car was very clean and excellent work. Thank you very much. The car was very clean and excellent work. Thank you very much. More

Chris kept me informed through his detective work related to a brake problem. Very friendly, courteous and figured it out. Thank you! to a brake problem. Very friendly, courteous and figured it out. Thank you! More

I have had an excellent service relationship with the dealership over the past three years on my previous Escalade. During that time, I also built a relationship of trust with the Dealer's General Ma dealership over the past three years on my previous Escalade. During that time, I also built a relationship of trust with the Dealer's General Manager Craig Hubble who also assisted in the purchase of the new 2024 Escalade. More

Poor customer survive highlighted by Inaccurate information and horrible turnaround time. The quality of the work isquestionable at best. My car was there for 4 months. This was plenty of time to g information and horrible turnaround time. The quality of the work isquestionable at best. My car was there for 4 months. This was plenty of time to get the work done. More

Chris was courteous and thorough. He pointed out things that needed to be done on my vehicle I was not aware of. Thanks for the great service. He pointed out things that needed to be done on my vehicle I was not aware of. Thanks for the great service. More