Crestview Cadillac, Inc.

Appointment to 'wait' was offered and scheduled in advance online. Promised 1 hour(ish) but took 2 hours for an oil change. Staff an facility were professional but not an exceptional (or competitiv advance online. Promised 1 hour(ish) but took 2 hours for an oil change. Staff an facility were professional but not an exceptional (or competitive) service experience for the most basic and routine service procedure. More

Had to replace a side detection module, and Crestview Cadillac took very good care of me…! Cadillac took very good care of me…! More

Ron Farmer was very friendly and efficient. Problem was dealt with quickly. Auto was also washed Problem was dealt with quickly. Auto was also washed More

Great service - Tony was great! ! Helped me get a loaner vehicle even though it was a last minute request. Took great care of me. The best Cadillac Service department in all of Michi ! Helped me get a loaner vehicle even though it was a last minute request. Took great care of me. The best Cadillac Service department in all of Michigan!!! This will be a key reason why I buy another Escalade from Crestview, your service department is outstanding. More

The dealer ship location are very convenient to me and the sales rep. Was very helpful and answered all the questions I had. the sales rep. Was very helpful and answered all the questions I had. More

The service was excellent. I bought my vehicles and had them serviced there for over 20 years. I bought my vehicles and had them serviced there for over 20 years. More

Attentive found the car that fit my needs bent over backwards to make sure I was satisfied was very responsive to questions and overall excellent experience made my purchase smooth and seamless. I will backwards to make sure I was satisfied was very responsive to questions and overall excellent experience made my purchase smooth and seamless. I will definitely go back to James for my next car or recommend him to friends and family. More

Very knowledgeable and friendly. Cognizant of my available time .. good new car delivery experience. And explanation. Cognizant of my available time .. good new car delivery experience. And explanation. More

Crestview was able to order a replacement grill and get it within a few days. The body shop had it installed while I waited and then had the card detailed.  it within a few days. The body shop had it installed while I waited and then had the card detailed.  More

I saw car online and contacted Crestview. I made an offer, they countered and I accepted their counter.on Monday Then I told salesman Vince that I lived over four hours north and would have I made an offer, they countered and I accepted their counter.on Monday Then I told salesman Vince that I lived over four hours north and would have to find some way to get from my home to the dealership. I asked about delivery and after a call back was informed that could not happen. My wife is not well enough to drive that distance. I told salesman that it might take me up to a week to find away to get to dealership and conclude the sale. I gave a credit card deposit for $2504 and was told that would be OK. Got a call back a couple hours later from Vince and he told me that they could not hold car more than 48 hours. I would not even have the check from my bank in less than 72 hours. My bank is in San Antonio Texas. All of this made me nervous. We were finally able to get the sale concluded on Friday the 14th after Vince talked again with whoever was making these decisions. I think Vince was very good all the way through the process but someone else was throwing up roadblocks. This is not unusual with car dealers, but I don't have to like it. More