Crestview Cadillac, Inc.

On Monday, I brought my vehicle in for an instrument panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arriv panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arrive the next day. We scheduled service for Wednesday morning with a loaner provided. On Tuesday, I called to confirm readiness and was surprised to learn the vehicle had not been serviced, despite the part being available. Ron assured me work would begin Wednesday morning and the car would be ready by 3 p.m., though I had to specifically request a follow-up call. When I retrieved the vehicle late Wednesday, I discovered greasy handprints across the inside of the windshield, creating a visibility hazard. This experience reflected poor communication, lack of follow-through, and unsatisfactory care of my vehicle. More

Great attention from the team. They are Always friendly and with a very high customer service spirit. They are Always friendly and with a very high customer service spirit. More

I had a great experience at Crestview Cadillac! Everyone from the salesperson to the finance person, the manager to the technology consultant! I got a great price. The experience I had was friendly Everyone from the salesperson to the finance person, the manager to the technology consultant! I got a great price. The experience I had was friendly and approachable. More

Very professional and friendly staff. The dealership location is very convenient. Customer service is very good. The dealership location is very convenient. Customer service is very good. More

Crestview Cadillac has great customer service. I'm new to this dealership, but Tony in the service department has treated me as if I've been coming there for years. I'm new to this dealership, but Tony in the service department has treated me as if I've been coming there for years. More

Oil change was quick & efficient. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. More

So first, the good: sales experience was very solid; they absolutely met the pricing with discounts shown on the website on the vehicle I wanted; they were accommodating regarding timing for coming in to tes absolutely met the pricing with discounts shown on the website on the vehicle I wanted; they were accommodating regarding timing for coming in to test drive the vehicle; the detailer Antoine was helpful and also engaging; they didn't pressure-sell extra warranties; and they worked with me for delivery timing on a Saturday. A few minor drawbacks ... I was frustrated with their valuation of my trade; they separated vehicle knowledge between salespeople (who didn't know very much technically) and a "product specialist" who had more limited availability; and a few minor vehicle quality items that maybe should have been caught before I took delivery. Overall, I recommend them because they kept their word, were very professional, and didn't add "typical" pressure selling tactics. More

This dealership does a fantastic job. James is a great sales rep. Could not have asked for a better experience. James is a great sales rep. Could not have asked for a better experience. More

Always professional, friendly, & prompt. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. More

Tony was the Service person I worked with. He was polite and professional and I look forward to bringing in my car in the future for any service it may need. He was polite and professional and I look forward to bringing in my car in the future for any service it may need. More