Crestview Cadillac, Inc.

I was there for 3 hours for an oil change. No one communicated with me what was going on. I had to get up and ask and when I did they were annoyed I was asking what was taking so long. No one communicated with me what was going on. I had to get up and ask and when I did they were annoyed I was asking what was taking so long. More

I had a grill replaced on the car while I waited. The part arrived in less than a week. The car was washed and detailed when I received it. The part arrived in less than a week. The car was washed and detailed when I received it. More

Purchased car 2 months ago and still didn’t get my plates. Vincent told me he will mail the plates and I gave him two three weeks time to do that since I had temporary ones. After not receiving them t plates. Vincent told me he will mail the plates and I gave him two three weeks time to do that since I had temporary ones. After not receiving them three weeks later I called just to be told that he will mail the plates that day. Two weeks later I call again and he is like I mailed them but mail returned (LIE) and I will bring them to you today after work since I live in the area . I don’t have to say that he never came or called or apologized. When I called today and complained about him being shady my complaint was dismissed. Another thing is the car is certified and they didn’t even change the oil. They sold the car to me at 15700 miles and oil change due was at that mileage. The worst experience with buying a car ever. More

Had a Steering Assist Reduced warning pop up on the display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment, to see if there were codes set and if I should drive or not. Ron and Brian wrote it up, said they would have a tech look at it. They gave me the option of waiting or giving me a ride home while they diagnosed. I waited and Brian returned to the waiting room 15 minutes later to tell me it was a bad thermostat and it would be fixed and ready to go in an hour. They did a great job getting me in and out, without an appointment, in record time. Thanks Crestview Service Department. More

Ron is always a pleasure to work with! I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates. I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates. More

Crestview Cadillac service department has improved a great deal reasentley!! Keep up the good work, great deal reasentley!! Keep up the good work, More

Professional courteous and convenient. That is all I have to say. This is bugging me. That is all I have to say. This is bugging me. More

I am an out of state buyer and worked with James Holmes and Mirooj Mansoor in purchasing a very specifically optioned car. Both of them were very professional at handling the transaction, answering all my and Mirooj Mansoor in purchasing a very specifically optioned car. Both of them were very professional at handling the transaction, answering all my questions, and making this purchase an easy process. I especially appreciated the ability to do a lot of the paperwork online to save time when I arrived at the dealership, since I had about a 10 hour drive home. I would highly recommend Crestview Cadillac, and especially James Holmes. More

Called 8 times over 6 days. Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I would get a call back “immediately”. Not once did I get a call, even after calling multiple times in one day. I don’t think just asking if I needed to get a rental car was too much. Instead of getting an answer, I was without a vehicle for 2 days. Finally I just decided to rent one. Communication is the key to customer service and I received none. More

It was good experience Waiting time was reasonable Treatment with courteously, as what I expected from Cadillac dealership Treatment with courteously, as what I expected from Cadillac dealership More