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Crest Volvo Cars - Service Center
Frisco, TX
945 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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945 Reviews of Crest Volvo Cars - Service Center
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August 28, 2018
First Service Appointment SUCCESS! Last week we needed to take our Volvo S60 in for some work and I have to say from setting up the appointment to driving off with the work done, it was Last week we needed to take our Volvo S60 in for some work and I have to say from setting up the appointment to driving off with the work done, it was flawless. Mr. Jordan Farmer was our Adviser and he was amazing. Very friendly and welcoming, detailed in his description of the services that were to be conducted. In addition he addressed a few other needs/questions that we had and got us on our way. Jordan went way above and beyond with his detail and communication. As much as I don't look forward to spending more money I do look forward to working with Jordan again when I do! More
by Pkamike
Employees Worked With
Jordan Farmer
August 14, 2018
Lease for 6 years, 2 cars. Great experience. Lease and service were outstanding. People were courteous and professional. Sales wasn't too high pressured. Repairs and service were timely, and alwa Lease and service were outstanding. People were courteous and professional. Sales wasn't too high pressured. Repairs and service were timely, and always had a loaner car available. More
by GL
Employees Worked With
Jordan in service, Jeremy Hernandez, Selwyn Harris
August 14, 2018
Best customer service!!! Thank you for the great customer service I recvd at Crest Volvo. I love my Volvo, more important is the customer service you receive when you need som Thank you for the great customer service I recvd at Crest Volvo. I love my Volvo, more important is the customer service you receive when you need something done. Done right, on time and with a smile!! Thank you Nick, John and all the guys at Crest Volvo. mk More
by mktx713
Employees Worked With
Nick in parts, John w service
August 02, 2018
Excellent Customer Service All repairs explained in detail including which items should be completed first. My Customer Service Advisor made sure all off my needs were address a All repairs explained in detail including which items should be completed first. My Customer Service Advisor made sure all off my needs were address and gave me additional recommendations on my Volvo S60, 2007 Model. More
by Marsha88
July 27, 2018
Service Review Took 4 trips to the dealership to get issue corrected. Was never given an apology for the time and expense of the commute each time it wasn’t correcte Took 4 trips to the dealership to get issue corrected. Was never given an apology for the time and expense of the commute each time it wasn’t corrected. Loyal repeat Volvo customer who will shop elsewhere next time. More
by Gavin9
Employees Worked With
John
July 20, 2018
Life made easy Had a flat Needed anew tire Did not have a scheduled appointment Less that and hour drive out with new tire and a nicely washed S60 Had a flat Needed anew tire Did not have a scheduled appointment Less that and hour drive out with new tire and a nicely washed S60 More
by Volvo#11
Employees Worked With
Lyn Ford
July 05, 2018
Cost of replacing Warerpump is exorbitant Our 2008 XC90 has 80k and experience High Temperature warning after driving for approx 10 mins. Asked AAA to tow the car to this Crest Service. First Our 2008 XC90 has 80k and experience High Temperature warning after driving for approx 10 mins. Asked AAA to tow the car to this Crest Service. First update : Fan is not working , need to be replaced..... New update: water pump is not working. No breakdown cost we’re given ie labor vs parts, cost total around $1500. Bill :Labor cost is US 1250 and the pump and other parts is $250. We were told that Labor is $160./hr. No satisfactory answer given by the Service Director of this place how this labor cost Reach that number. This will prevent us to have Volvo as our next car with this exorbitant service cost. More
by Cynyhea
Employees Worked With
Jeremi Chapman , Service Director
July 05, 2018
Replace battery Did a good job replacing my car battery. But why it took 2 1/2 hour job/rate? Thank Isabel driver picked me up at home. thank you Mr Eric Service dept Did a good job replacing my car battery. But why it took 2 1/2 hour job/rate? Thank Isabel driver picked me up at home. thank you Mr Eric Service dept crest Volvo. Keep up the good works. More
by Mydodge
Employees Worked With
Ms isabel-Driver , Mr Eric service dept
May 24, 2018
Thorough work Brought my car in as it two days in a row had a completely discharged battery. At the initial test nothing wrong was found, but they kept the car, giv Brought my car in as it two days in a row had a completely discharged battery. At the initial test nothing wrong was found, but they kept the car, giving me a loaner for 5 days to try to reproduce it. In the end it turned out to be a intermittent short circuit in the battery. More
by Gunnar F
Employees Worked With
Lyn Ford
May 21, 2018
Fast and good Keith was very professional and polite. Knowledgeable on all areas. The only thing not do was my maintenance light was still on. Other than that it wa Keith was very professional and polite. Knowledgeable on all areas. The only thing not do was my maintenance light was still on. Other than that it was all completely done to my satisfaction. More
by Noracay
Employees Worked With
Keith
