Crest Volvo Cars - Service Center

Lyn has been our guy for almost 3 years now. He has continuously given exceptional service! He is the best and the reason we keep coming back to Crest! He has continuously given exceptional service! He is the best and the reason we keep coming back to Crest! More

The best as always. Love the snack bar at the parts counter too. Lynn Ford is also excellent. Love the snack bar at the parts counter too. Lynn Ford is also excellent. More

Bryan Bingham was exceptional to work with! !! He is so customer service oriented and makes you feel so appreciated! !! He is so customer service oriented and makes you feel so appreciated! More

The service is great! The reps are friendly and helpful. I always choose Crest Volvo. The reps are friendly and helpful. I always choose Crest Volvo. More

Great service as always. Lyn got my car in and out quickly (I dropped by without an appointment because I had a nail puncture my tire). He kept me informed while I waited. Ve Lyn got my car in and out quickly (I dropped by without an appointment because I had a nail puncture my tire). He kept me informed while I waited. Very pleasant waiting area. This is my fifth Volvo through Crest. Service is the major reason I keep coming back. More

This is my 2nd time working with Ally and both experiences have exceeded my expectations. Ally communicates very well and I feel she truly cares about my experience as a customer. Both times she h experiences have exceeded my expectations. Ally communicates very well and I feel she truly cares about my experience as a customer. Both times she has addressed all of the issues I brought up and had my vehicle ready when I arrived. Ally represents Crest Volvo with a high level of professionalism. More

Good service good staff good location good brand clean environment positive attitude honest people no room for mistakes environment positive attitude honest people no room for mistakes More

We have had a few issues with our Volvo XC90 Recharge over the two years we've been leasing it, and two of those have been directly related to the dealership. While these issues would have prompted a 1 s over the two years we've been leasing it, and two of those have been directly related to the dealership. While these issues would have prompted a 1 star review, the way the dealership chose to handle these mistakes brings it up to 4 stars. A while back, they had my car for service for several days before they could get to it. In this time, the windshield cracked and they said that the chip was already there but it just cracked while it was in the heat of the sun. The photos were not clear enough to determine if there actually was a chip or not, and there was nothing recorded on the intake form, so I made the point that if it had been the loaner car windshield that had cracked, I would be 100% responsible for it no matter what. The manager agreed and replaced our windshield at no cost. Then today, we took the Volvo to a tire store to replace the 2yr old tires, and realized that they were 20in tires instead of the 21in tires that we were upcharged for 2 years ago! Because the wheel design for the 20 and 21 inch options are identical, no one caught the mistake until now. When we brought it to their attention, GM Jason was extremely helpful and considerate. He immediately offered to make it right and replaced the tires at no cost to us to offset the original upcharge. So, while both of these incidents were entirely avoidable, Crest Volvo did what needed to be done to make up for it. I can't give 5 stars bc that indicates to me all around excellence from the start , but I am delighted to say they earned their 4 stars with excellent customer service and that's what's most important. Mistakes will be made in life, it's how we choose to make them right that counts. Well done, Crest Volvo! More

Lyn Ford is the BEST! He always makes us feel like the most valued customer he has! He always makes us feel like the most valued customer he has! More

Lyn was amazing. Communicated and had my car ready earlier than estimated. Car was detailed beautifully. Tina helped me with my loaner and was awesome. Love Volvo ser Communicated and had my car ready earlier than estimated. Car was detailed beautifully. Tina helped me with my loaner and was awesome. Love Volvo service!! More