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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,172 Reviews

1,172 Reviews of Crest Volvo Cars - Service Center

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March 13, 2025

I just leased my fourth car with Crest Volvo. And as usual, they always made it an enjoyable experience. I highly recommend Volvo as a car and Crest is the place to buy one!! More

by Klaykin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Crest Volvo Cars responded

Thank you for your continued trust! We're thrilled to hear that your experience has been enjoyable with each lease. Your recommendation means a lot to us, and we look forward to serving you again in the future!

March 12, 2025

Outstanding group at this dealership. We really appreciate their expertise in taking care of our XC90's. We have been customers of theirs for over 30 years. They provide professional s More

by MQUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Crest Volvo Cars responded

Thank you for your kind words about our dealership and Lyn's exceptional service. We truly value your loyalty over the past 30 years and are glad to hear that our expertise in caring for your XC90s has made your experience easy and professional. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.

March 11, 2025

My XC90 was brought in for regular maintenance and new tire installation. While the process was delayed a bit awaiting new tire delivery, the overall experience was fine. The loaner vehicle pickup and del More

by amshofner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Crest Volvo Cars responded

Thank you for your fantastic review! We're thrilled to hear that your maintenance experience was smooth, and that Jordan and the team exceeded your expectations. We appreciate your patience with the tire delivery and are glad you enjoyed the loaner vehicle service. Looking forward to your next visit!

March 10, 2025

Keith was awesome! He was very thorough in explaining everything. On the other hand, the service department is very hard to get a hold of. It took me 4 months to get co More

by nanyi015
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Crest Volvo Cars responded

Thank you for your feedback. We are glad to hear that Keith provided thorough explanations during your interaction. However, we understand your frustration with the difficulty in reaching our service department. We are continuously working to improve our communication. Please contact our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 to discuss your experience further.

March 10, 2025

I had to use Volvo's 24/7 Roadside Assistance to tow my vehicle, as my vehicle would not start. This is the second time I've had to use this service (first time was a flat tire), and am extremely pleased. More

by Andrea Miille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Lyn provided excellent service and kept you informed throughout the process. We truly appreciate your recommendation and are happy to know that your experience with Volvo’s 24/7 Roadside Assistance and Crest Volvo was a positive one. We look forward to serving you again in the future!

March 10, 2025

The tire was repaired promptly. Volvo tow service worked great. No issues with service this time. More

by SCHWABRA57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We're glad to hear that your tire was repaired promptly and that the Volvo tow service worked smoothly. We appreciate your trust in our service and look forward to assisting you again in the future!

March 09, 2025

Great job on fixing the issue and getting the car running ok again. Thank you, Lynn. More

by FACEY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Crest Volvo Cars responded

Thank you for your feedback, Lynn! We're glad to hear we were able to fix the issue and get your car running smoothly again. If you ever need anything else, don't hesitate to reach out. We’re always here to help!

March 09, 2025

I had a great experience with the entire team at Crest! I appreciate their support and commitment to great service. More

by DGALEWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Shellworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the staff receiving guest! Bravo!
Mar 10, 2025 -

Crest Volvo Cars responded

Thank you for your kind review! We’re so happy to hear you had a great experience with the entire team at Crest. We truly appreciate your feedback and are grateful for your trust in our commitment to excellent service. We look forward to serving you again in the future!

March 09, 2025

Jordan was great to work with as usual and took care of all of my issues More

by TSCHO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Crest Volvo Cars responded

Thank you for your great feedback! We're so glad to hear that Jordan continued to provide excellent service and took care of all your issues. We truly appreciate your trust and look forward to working with you again in the future!

March 08, 2025

This was my second time visiting since moving here and the customer satisfaction was amazing. More

by JOCELYNWRIGHTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Crest Volvo Cars responded

Thank you for your kind review! We're so glad to hear that your second visit was just as great as the first. Customer satisfaction is our top priority, and we truly appreciate your continued trust. We look forward to serving you again in the future!

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