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Crest INFINITI - Service Center

Frisco, TX

4.7
218 Reviews

218 Reviews of Crest INFINITI - Service Center

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February 08, 2025

Robert and team took care of me and my 60 with great courtesy ! Thank you More

by fideliosalinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
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February 07, 2025

The service done was fine and handled the issues presented. The administration and communication were not good at all. Two stars is generous. 1st scheduled appointment was on Jan 13. I showed More

by BOB.MILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ulysses Brown - service "advisor"
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February 06, 2025

You have a great , efficient and friendly service team. Very happy with my repair services More

by MARTINEZM43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Feb 07, 2025 -

Crest INFINITI responded

Thank you for your kind review! We're so glad to hear that you had a positive experience with our service team and are happy with your repair services. We appreciate your feedback and look forward to serving you again in the future!

February 05, 2025

The service department is great, very easy to work with and they do a great job More

by laylashaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the service department
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Feb 06, 2025 -

Crest INFINITI responded

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our service department. We always aim to make the process as easy and efficient as possible. If you need anything else in the future, don't hesitate to reach out!

February 03, 2025

Service at Crest has been so good 28 months or so. I’ve had the same service manager and I really feel like he looks out for me and ensures my car gets the right care. I had an issue after the last se More

by SHARONRO123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for your loyalty over the past 28 months! We’re thrilled to hear that your service manager has consistently provided you with excellent care and that Tony ensured your issue was resolved. Your trust means a lot to us, and we’re committed to keeping your car running smoothly. We appreciate your feedback and look forward to serving you again!

February 03, 2025

I had difficulty scheduling initially, but the follow up was great. I appreciate the follow up. More

by DIONNEMCCOY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors— Crest Infinity Serve Director
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Feb 05, 2025 -

Crest INFINITI responded

Thank you for your feedback! We apologize for the initial difficulty in scheduling, but we're glad to hear that the follow-up was helpful. We always strive to improve and make the process smoother for our customers, and we appreciate your patience. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

February 03, 2025

Crest is simply the best dealership with great service, see Troy Dunn for outstanding service. More

by LEEHERCULEES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for the great review! We’re thrilled to hear that you had such a positive experience. Troy Dunn is truly an asset to our team, and we’re glad to know he provided you with outstanding service. We look forward to assisting you again in the future!

February 02, 2025

I had a problem with my car that occurred at the dealership and my service advisor took care of it to my satisfaction. That is what I expected there. More

by cruiserbryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisor
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us! We’re glad to hear that your service advisor took care of the issue and addressed it to your satisfaction. We always strive to provide the level of service our customers expect, and we’re happy we were able to meet that standard for you. If you need anything else, please don’t hesitate to reach out!

February 02, 2025

As always I was showered with great customer service by Tony. He is such a joy and a great employee to have on your service team. YOU ROCK TONY. Thanks for always honoring my warranty without drama and c More

by kystarling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that Tony continues to provide you with exceptional service. It's great to know that he makes your experience easy and enjoyable while honoring your warranty without any issues. We truly appreciate your feedback and are lucky to have Tony on our team. We look forward to serving you again soon!

February 02, 2025

Service manager called me and said he wanted my buisness and wanted to make me happy. That was a first in a while for somebody to say that to me. He got my buisness back by treating me right. I will be back More

by HEALYPATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re thrilled to hear that our service manager went above and beyond to earn back your business. We believe in treating every customer with respect and care, and it’s great to know that it made a difference for you. We look forward to continuing to serve you and appreciate your trust in us!

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