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Crest INFINITI
Frisco, TX
1,378 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,378 reviews
August 30, 2017
about customer service this dealer is awesome and Dj is excellent person to deal. he helped me very well to buy the car smoothly without t any issues i recommended everyon this dealer is awesome and Dj is excellent person to deal. he helped me very well to buy the car smoothly without t any issues i recommended everyone to make deal with DJ Johnson . More
by krismarg
Employees Worked With
@, DJ Johnson, Price Clark
August 29, 2017
DJ IS AWESOME! Hey 👋 This is the second car I've purchased from DJ, great experience! I was able to get the car I wanted for a good deal! I recommend your next purchase fr This is the second car I've purchased from DJ, great experience! I was able to get the car I wanted for a good deal! I recommend your next purchase from Crest INFINITI be with DJ! More
by clblanton@aol.com
Employees Worked With
DJ Johnson
August 23, 2017
Great follow up and focus During the process I was able to share with Robert what I was looking for in a car and he was able to work to find the best car for me. He had to coor During the process I was able to share with Robert what I was looking for in a car and he was able to work to find the best car for me. He had to coordinate with the preowned department to answer my questions. Even on a Saturday I was able to get in and out with my car in about an hour. Thanks to all those at Crest. More
by David
Employees Worked With
Robert Olsen
August 22, 2017
Worst car buying experience ever!!!!! Worst experience ever!! I had previously purchased a Lexus from them when they were still located in Plano off hwy 75 back in 2013, which customer se Worst experience ever!! I had previously purchased a Lexus from them when they were still located in Plano off hwy 75 back in 2013, which customer service was magnificent. Since I had a pleasant experience back then, I thought, I would love to go back and buy another vehicle. WORST IDEA EVER! I requested more information online about a Lexus CT200H and received a call a couple hours later from Gideon Bridges. I spoke to him about the vehicle I was interested in and nowhere in our few min call did he mention the vehicle had HAIL DAMAGE. Our appointment was made for 7pm, as my job is located 25 min away. My partner and I arrived to the dealership and were absolutely appalled by the conditions of the vehicle. Nowhere on their website does it specify the vehicle has HAIL DAMAGE or was it ever mentioned in our phone conversion or in any email sent to me that day. It was an absolute waste of my time, gas and tollway fees. When we asked Gideon why was it never mentioned, his response was, “we just received the vehicle on Saturday". Yesterday was the 21st, the vehicle was offered for sale on August 12th. That is ample time to make sure your advertisement is corrected and even before being placed online for sale it should be mentioned that the vehicle has HAIL DAMAGE and that it will NOT be repaired by their shop. He also decides to mention that they do have two other CT200H that are similar but of course MORE EXPENSIVE. This was just a BAIT car. I do not understand the reasoning for offering this hail damaged vehicle, which not to mention it would be considered a total loss, for sale at retail value for one that does not have any damage whatsoever! On top of that, they did not want to negotiate pricing. We asked about lowering the price and offered them a fair price for a hailed damaged car and Gideon said, “My manager just laughed at that offer, I doubt he'll go lower." Keyword there, LAUGHED!!!! We felt absolutely disrespected and almost to the point of feeling discriminated. Gideon's responses were RUDE and his face expressions seemed like he did not want us there. We were talking about the prices and how only a smart person would not buy that vehicle for the price they have it for and he decides to say, "Well I deal everyday with not so smart people and we still sell them!" That is just a smart xxx response and very disrespectful to any previous buyers Crest Infiniti has had. I will NOT be going back and i will NOT recommend this place to anyone. Crest Infiniti LIES about their advertised vehicles and try to rip you off. More
by monicakarimi
Employees Worked With
Gideon Bridges
August 21, 2017
No-pain deal DJ Johnson was wonderful. He worked with me for four months to find the right car, and closed the deal, including trade-in, remotely. Drove in, sign DJ Johnson was wonderful. He worked with me for four months to find the right car, and closed the deal, including trade-in, remotely. Drove in, signed the paperwork, drove out. The most trouble-free car purchase experience I've had. Very nice dealership to visit, also. Thanks DJ, and thank you for your service. More
by Aggie
Employees Worked With
DJ Johnson
August 19, 2017
Awesome experience! I had a great experience from start to finish with Crest Infinity and specifically with the sales person that helped me, DJ Johnson. DJ made the proc I had a great experience from start to finish with Crest Infinity and specifically with the sales person that helped me, DJ Johnson. DJ made the process easy, and answered all my questions. He really listened to what I wanted and figured out a way to make it happen. He even gave me a tour of the facility. Crest's new location is amazing. Thanks DJ! More
by Jabernathy
Employees Worked With
DJ Johnson
August 18, 2017
Best Place to Buy a Car! We absolutely LOVE Crest Infinity! We have bought our last 3 cars from Tony Brown at Crest will never go anywhere else. Justin Villa and Tony Brown We absolutely LOVE Crest Infinity! We have bought our last 3 cars from Tony Brown at Crest will never go anywhere else. Justin Villa and Tony Brown are awesome guys who care about us and want to make sure we are getting exactly what we want/need and make the entire process painless and easy! I highly recommend Crest and cannot put into words how grateful we are for Justin & Tony! More
by haleybirkel
Employees Worked With
Justin Villa & Tony Brown
August 16, 2017
Best Salesman Ever: Ernest Morgan We walked in the dealership to look for a comfortable SUV for long drives and 2days later left with a 2015 QX70. It was all due to knowledge of our sa We walked in the dealership to look for a comfortable SUV for long drives and 2days later left with a 2015 QX70. It was all due to knowledge of our salesman Ernest Morgan. He is a extremely knowledgeable man with tremendous patience. He was with us every step of the way, through all the test drives. Best of all, he was not pushy at all. Even with a minor issue with SUV 2 days after purchase he told us to bring it to him and he will take care of it. which he did effectively. I have bought more than 22 cars since 1980 and I have never met a Car salesman like him. He is very proud of what he does and does with smile, care and effectiveness. People like him make car buying fun rather then stress. we were glad that we met him, and now we are proud owners of QX70. Keep it up Ernest : you are the best. More
by Vinay k
Employees Worked With
Earnest B Morgan
August 16, 2017
Wonderful! DJ and the Crest Team have been terrific! We enjoyed the process DJ was helpful and informative! Thank you all for a wonderful car buying experience DJ and the Crest Team have been terrific! We enjoyed the process DJ was helpful and informative! Thank you all for a wonderful car buying experience! We love our new Infiniti! More
by MrsHarve
Employees Worked With
DJ Johnson
August 14, 2017
Very Disappointed -.BEWARE..BE ALERT - AND DON"T BE DECEIVED It is with much regret I must write this review about Crest Infiniti. A place where I’ve had a 6-year relationship through utilization of their servi It is with much regret I must write this review about Crest Infiniti. A place where I’ve had a 6-year relationship through utilization of their service department. Living in Frisco for over 14yrs, I decided to make my purchase of a new vehicle at my own community dealership. My wife and I went in and was greeted by salesman Ernest Morgan. Ernest seemed to be a very nice guy and we immediately thought we’d meet someone who was concerned about us and wanted to meet our need. Ernest shared that he was also a preacher which put us at ease a bit about having to watch out for all of the deceptive tactics that usually takes place during Auto purchasing transactions. Little did I know that although Ernest and I were able to agree on numbers for my trade and numbers for the purchase, when the deal went to finance somehow the numbers were different by $1200.00. Unfortunately, I didn’t find this out until I took the time to review the paperwork a few days later but when I did, I immediately notified Ernest of the fact. Ernest called me and blamed all responsibility of the numbers on the finance guy so I asked that he have the finance guy to contact me so we could find out where the break down was. When the finance guy Dean contacted me he told me he had nothing to do with the agreed upon numbers he only worked with what the Sales guys sent him. I then contacted Ernest again and asked that he get in touch with me. Rather than Ernest calling me, he had his Sales Director call. Fortunately for me, I had already had to meet with the Owner Mike Brosin earlier in the week who was aware of what the numbers should have been due to another misunderstanding between Ernest and myself. I went over the numbers with the Sales Director Austin who seemed to be very understanding and he stated that he would look into it get with Mike and get back to me. After waiting all day and not hearing anything, I decided to call Ernest to see what was going on. As always Ernest acted as if he was unaware of anything and stated that management was handling it. I asked to be transferred to Austin who told me that they would be writing me a check for the difference plus what they’d already owed me for my trade. I asked that we just re-contract so that I could avoid having to pay any interest on this amount. I was told that it wouldn’t be a problem and to just come in the next morning and everything would be prepared to resign. The next morning My wife and I received a call from the finance guy Dean who stated that the deal had already been finalized and sent over to Infiniti and therefore they would just need to write me a check for the difference. He stated that they would be willing to calculate the interest and include that amount in the check. Upon arrival, I was greeted by Ernest and led into the finance office. I asked the question of whether anyone could tell me how this happened. The Finance guy stated again that he did nothing wrong. Ernest disappeared quickly without a response until I asked that he be brought back in. Ernest and Austin the Sales Director came in and I asked the question again, can anyone tell me how these numbers changed from what we’d agreed upon. Immediately Ernest got very defensive and accused me of TERRORIZING him all week. Of course this upset and offended me and I asked how in the world he could accuse me of doing something wrong when it was evident that this deal was very deceptive and shady. I told them I only asked what was wrong in order to be informed because when the Survey comes they are going to want me to grade them with an excellent rating but I refuse to lie for anyone. At that time Austin, the sales director who was reasonable up to this point immediately stated, “we will just give you your trade back and rescind the deal”. It was apparent that he was more concerned about getting a good score on the survey then he was about providing quality customer service. Although my wife and I thought this was probably best anyhow, we didn’t like being made to feel as if we were the ones who were wrong. We took our trade and went to SEWELL INFINITI who treated us as royalty (Allison Cohen) and gave us the full amount we originally wanted for our trade, a better SUV with more options all for less money. Buyer beware of the Deception that’s going on at Crest Infiniti Sales and definitely beware of Ernest. I (as I’m sure that most will) expect a lot more from a preacher or one who is leading God’s people). I can assure you that my 6yr relationship with Crest has ended even with Service now that I know that Sewell will provide valet services even for my service needs. Very disappointed in the community Dealership. More
by S&C
Employees Worked With
Austin Arledge, Earnest B Morgan
