Crest INFINITI

Best Car Buying Experience - EVER!! Crest Auto Group in Plano is a real class act. If you want a 5 STAR experience, buy your vehicle from them. I have received "white glove service" fr Crest Auto Group in Plano is a real class act. If you want a 5 STAR experience, buy your vehicle from them. I have received "white glove service" from the get-go. Any time that I need anything, they are quick to deliver and they give me red carpet treatment every time; I truly feel like royalty at Crest Auto. Not only that...I LOVE my Infiniti G37!! More

2nd Attempt This was my second attempt to purchase an infinity. As a Nissan owner, I know that this is a high quality product. However, it is not made out of g This was my second attempt to purchase an infinity. As a Nissan owner, I know that this is a high quality product. However, it is not made out of gold! In both attempt to purchase a vehicle from this dealership, the results were the same: NO SALE. The management of this dealership should change thir name from new sales to new showroom. Their disposition to negotiate a sale price that will fit reality is not where close. Their idea of negotiate is to show you the MSRP. Who in this time pays MSRP??? In contrast, Lexus, Buick, Jeep, Audi and BMW are more opne to look at their product and to negotiate to a true sale price. In conclusio, DO NOT EVEN STOP. You are better off driving few miles and get an Infinity somewhere else. More

Worse Dealership ever i have been to. I would strongly recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would have to go back to them. I have been to several dealerships ( High end) and this one is ridiculous. The money you spent on the car, one would think they would be nice and easy going and welcoming, but no. They will be nice to you at first, very nice but after two or three times they will show you their true colors. The toyota dealership has a better service, customer service and resolving issues service as compared to crest infiniti. I have been there a few times and the only reason i went back is because whenever i would pick up my car something would go wrong, it could get so worse never even thought, one time i picked my car up and the engine literally stopped after three miles, and never had that problem in my car before. They fixed that issue and then another issue came up and now they are saying they didnt do it and they are not gonna fix it. And i brought it to the higher managements attention but looks like James Saliva is the owners relative or something and no body really cares but the money. And they also lie alot. I double checked with the issue that was going on with my car, when confirmed with the sewell infiniti they were honest and told me i did not need that part and crest infiniti is just charging extra. If you have any complaint please go the Infiniti Headquarters website to file a complaint, I just dont want any one else to go through this problem and inconvenience. Every body works hard for their money. I would strongly recommend another dealership. have not been to gruth Infiniti but have been to sewell infiniti and they have been great, as compared to these unprofessionals. More

All, We purchased 2 Infiniti's from Crest a year and All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small acc All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small accident) and took our JX35 into Crest to get serviced. Quite honestly, we had some frustrations early on with proactive communication and early follow through. As we all know, things can go awry in business. I sent an email to their leadership team and was blown away with their responsiveness, personal accountability (ie not defensive at all), and willingness to do what it takes to make things right. THIS level of ownership and client-first mentality is exactly what Service is about. Although frustrated by a few of the issues we dealt with, it was clear that Robert (Service Director) not only cared, but wanted feedback so that he could fix any systemic issues with his team to train more effectively and improve client experience. How do you fault such a leadership team? Net: The work they did on our JX was excellent. Even more important (to us) is that they stand by their reputation and do what's required if/when issues occur. This is what my wife and I look for in a Service organization. Thanks to the Crest team for turning a fair experience into a great one. More

The team at Crest Infiniti was very easy to work with. I started my search online, and then Chris and Talon helped me find the perfect QX80 when I arrived at the dealership. I ended up financing through the started my search online, and then Chris and Talon helped me find the perfect QX80 when I arrived at the dealership. I ended up financing through the dealership, and that process was also a breeze. I found Crest Infiniti to be honest, friendly, and fast. Highly recommended. More

Leasing with CREST INFINITI?..Beware First, let me Leasing with CREST INFINITI?..Beware First, let me clarify that I have very high regard with their service department. They always do an exceptiona Leasing with CREST INFINITI?..Beware First, let me clarify that I have very high regard with their service department. They always do an exceptional job in making sure all concerns are resolved. But their sales division especially the leasing one is just terrible. Forget about cooperating and responding to your queries, they are very irresponsible and don't expect an answer from them unless you are ready leave multiple voice mesages and emails. Not just me, they didn't even respond to the bank's calls thats how horrible their leasing service is. All the sweet talk is only until you sign the lease. I am never going to buy or lease from this dealer again and would not recommend it to anybody. I called Sewell Infiniti for the same and they were not only able to complete the whole transaction over one (I repeat just ONE) phone call but also they were very cooperative and even tried to reduce the price. I regret I didn't sign the lease with these guys earlier. More

Customer service before and after the sale Crest Infiniti can not be beat. I have bought three Infiniti's from Crest the price was fair and the time out the door was quick and easy. After the sale you may co can not be beat. I have bought three Infiniti's from Crest the price was fair and the time out the door was quick and easy. After the sale you may count on Crest Infiniti service department and staff to take excellent care of your car and treat you like family. More

Let's start by saying I will never do business with Crest for any reason. I visited them to check out a few vehicles on the lot. Mr. Sabu told us he'd appraised my car while my wife and I test drove t Crest for any reason. I visited them to check out a few vehicles on the lot. Mr. Sabu told us he'd appraised my car while my wife and I test drove the ones on his lot. When we came back he told us to wait while he get the appraisal. We were left by ourselves, no other employee or customer insight - they were closing. 50 mins later, he stroll in to his cubical with a piece of paper showing a slap-on-the-face figure they offered my trade in. He explained that there it needed a repair, which was a lie, I had the vehicle checked out the next day. We told him another dealer offered 33% more just before we came to Crest. He demanded the name of the dealer, calling my wife and I liars. We proceeded toward the door, at which point he chased us down, standing between us and our vehicle and raising his voice about the name of the other dealer. We kept out calm and just left. Bullying doesn't work on us. No one shall be treated this way.. More

I went to lease a new 2011 Infiniti G37, and it has been a giant headache ever since. I entered the dealership with my cosigner, and we were both told to sign all papers digitally without even looking at th a giant headache ever since. I entered the dealership with my cosigner, and we were both told to sign all papers digitally without even looking at them! Caught up in the rush, I went ahead and signed just so I could have the keys to my beautiful new car in my hand. I later found out that the deal they gave me was no where near the deal that was originally drawn up the week before, but my payments were the same (must have been a math mistake on their end.) I was frustrated from this, but I didn't get too upset because I'm the one that made the decision of not reading carefully over what I was signing. The dealership told me that the financing was 100%, and I was good to go. Them knowing that I would not sign anything without being approved for financing, I was assured I was approved and would not have any issues. I received a call two and a half weeks later telling me the financing has fallen through, and to bring the car back, or purchase it at a higher price. I declined this offer, as they had cashed my check, and I had the signed documents of my lease and told them I would be seeking guidance from legal counsel. On October, 29th 2011 a representative of Crest Infiniti illegally repossessed my vehicle. I have since taken legal action against the dealership. My sales person was Seth Harwood My finance manager was Rob Shawnee I even had the pleasure of speaking with the GM Mike Brosin on multiple occasions. You can view the full police tape on youtube by searching for "Crest Infiniti Illegal Repossession " youtu DOT be/wShW76pnkPY with a link to the press release containing even more details! More

I leased by infiniti g37 from here over 2.5 yrs back and so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledg so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledgeable. I give it 5* as I do not see any area that they lack. nice doing business with them. thanks. More