Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest INFINITI
Frisco, TX
1,059 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,059 reviews
April 30, 2015
Great Experience! I contacted DJ several months ago about a vehicle, and opted at that time to not purchase. However, my mom was in need of a new vehicle and he was so I contacted DJ several months ago about a vehicle, and opted at that time to not purchase. However, my mom was in need of a new vehicle and he was so professional and eager to earn our business that I went back to him rather than even calling/emailing Sewell. I had been a long time Sewell customer. Crest was professional and made the experience a great one. Thanks again for everything. More
by Patagonia13
Employees Worked With
DJ, DJ Johnson
April 14, 2015
Purchased a QX60 I recently purchased my first infinity vehicle QX60, the whole experience was really good from start to finish. The sales consultant was really friend I recently purchased my first infinity vehicle QX60, the whole experience was really good from start to finish. The sales consultant was really friendly, informative and helped me a lot in the decision to buy an infinity among other options I had, he was really good explaining every feature in the car and gave me a long drive to test the car , something that I really appreciated. He took the time to find out the car with all the features and the color that I was looking for. Great job and yes I would recommend him to my friends, he is a five stars consultant. More
by Goyo
Employees Worked With
DJ Johnson, DJ Johnson
April 11, 2015
Service Department is the worse The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car owner; A few examples: - They crashed the rear of my SUV inside their garage during a maintenance visit. - On another visit, I was promised the car would be ready on the same day and that was important because I would be on a business trip for a few days; called for a status and they said the car would only be ready next day and I would have to pay for the loaner if I didn't returned it then. - The moonroof had rattle and it took 3 visits for them to fix it - The rear suspension had a weird noise, they asked me to leave the car for it to get fixed and when I got their they told me the part was out of stock; I live 45 min from the dealer each way; More
by ValdenP
Employees Worked With
Other Employees :
Multiple Service Advisors in the many many visits to this dealer
April 10, 2015
Good job Crest Worked with DJ for over 3 months. He was always available to answer any questions and by the time I was finally ready made the deal I wanted with the Worked with DJ for over 3 months. He was always available to answer any questions and by the time I was finally ready made the deal I wanted with the little time I had. No pressure and great support. More
by Skeezeeks
Employees Worked With
DJ, DJ Johnson
April 08, 2015
Working with DJ I recently worked with DJ Johnson on my third lease with Crest. He called about my current lease ending and took notes on what I was looking for for I recently worked with DJ Johnson on my third lease with Crest. He called about my current lease ending and took notes on what I was looking for for my next one. Called me back in less than an hour with details. He then took notes on how I wanted to do the trade, put pen to paper and in a day and 1/2 I was leaving there with a Beautiful Q60!! With payments well within my budget. DJ is a wheel and deal kinda guy and means business. His #1 priority is putting a satisified customer in the car they want. And he did that with me. I would refer him to anyone looking to purchase an Infiniti. Hands down. Sincerely, Talina Hernandez (three time leaser with Crest) More
by Talina
Employees Worked With
DJ Johnson, DJ Johnson
April 01, 2015
Purchased QX80 I recently purchased my first infiniti vehicle - QX80 from Crest Infiniti. The whole experience from start to finish was very pleasant and was under n I recently purchased my first infiniti vehicle - QX80 from Crest Infiniti. The whole experience from start to finish was very pleasant and was under no pressure. I first contacted Crest Infiniti via online and requested a quote for a Blue color QX80 via email. DJ Johnson responded immediately and gave us an excellent quote, which was the lowest quote than their competition. Since the initial contact with DJ, he kept in touch with me via email only and never forced me to provide my contact numbers. Since I lived two hours away from the dealer's showroom and I have not seen a blue color live other than on web, I asked DJ if I can see one in Gray color too at the time of test drive. A week later at the time of showing, he made sure both the vehicles are washed, cleaned and ready for the test drive! It was so easy to compare both the vehicles next to each other. He was very patient with my 8 year old who accompanied us and was excellent in explaining all the features. He provided excellent customer care and gave us enough time to make our decision. In the end we got Gray color. I would recommend DJ to my friends if they are shopping for a Infiniti. Thanks Uttam Nirmal Longview, TX More
by uknirmal
Employees Worked With
DJ Johnson, Josh Brosin, DJ Johnson
March 26, 2015
The first and last time on both accounts. Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recent Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recently visited your facility due to having a couple of service issues that needed to be addressed. With that said, customer service should be your number one area of importance because if it were not for your customers you would not have a job. I have never submitted a complaint in my entire life but I could not let this one pass. The whole experience was a circus. This all started when I called Infiniti to request service for a lost key. I spoke with Jordan, and he was very professional. He referred me to a towing company that you are licensed with, helping to get the show on the road. At 9:00 a.m. on Wednesday, March 26th I contacted Jordan Towing who said that they would be there within the hour. I waited an hour and a half and they still had yet to arrive. I immediately contacted them to find out what the problem was and I was told that “It would be another hour.” I have a full time job so trying to schedule my day into getting the situation resolved is no easy task. I have phone records to prove the amount of time that I had to go back and forth with this dealership. First of all, I was never contacted by anyone letting me know that my car had arrived on site. I had to call and find out if it was there. Each and every time that I called to check the status on my car I was referred to Troy Dunn’s voicemail. I left a message about ten times for him to return my call. The previous day when the car was towed in I spoke with him over the phone. He said that they were busy and that he was going to try to have it ready Wednesday night, but if not then definitely first thing Thursday morning. Thursday morning I called to get the status but he was on the phone and once again did not bother to call me back. So I would wait around for his call and end up having to call Crest again to check up on the status of my car. Around 11:00 p.m. Tony got back with me stating that they key was on back order and that he would have to send someone out to search for another key. Around 2:30 p.m. I received the Infiniti “Know your vehicle fitness inspection and treatment plan through e-mail. I called to speak with Troy Dunn once again and he was unavailable. I don’t know what all was supposed to be done to my vehicle because no one explained this to me. All that I do know is that there are a bunch of fail’s, cautions yellow and red failed tasks that were never once addressed with me. At the bottom of the invoice there is an estimated total of $1,292.72 with only approved $592.11. I sure hope that this is not something detrimental to the car because I was never explained what needed to be done. I called the service desk once again after receiving this e-mail and they said “Your car is ready.” So, my husband and I hopped in the car to Crest. When I went to the cashier I paid for the services and he said “Hold on. I need Tony to go over this with you.” A couple of minutes later he said “Tony’s on the phone. Do you want to just sign this?” I said “fine.” I got in my car and left. I am about a mile back home and I get a voicemail from Tony stating that my car is ready to be picked up. Really? I was in the car almost home. This level of customer service is absolutely unacceptable. So in turn, this is the first time that I have ever made a complaint and hopefully will be last. I definitely know that I will be taking my business elsewhere from now on and you have Tony Dunn to thank for that. Thanks for Your Time, Lisa Silver More
by leesa52
Employees Worked With
Troy Dunn
March 25, 2015
"Great experience when purchasing a used QX56" I enjoyed a pleasant experience when I purchased a used QX56 at Crest Infiniti because of the excellent service DJ Johnson provided me. DJ worke I enjoyed a pleasant experience when I purchased a used QX56 at Crest Infiniti because of the excellent service DJ Johnson provided me. DJ worked very diligently to assure all of my needs were met and he attended to every detail. I would highly recommend Mr. Johnson as a sales consultant if you are in the market for a new or used Infiniti. I really liked the way he stayed in touch. Several emails, phone calls, a real dedication to detail. Thanks D.J. Tim E. Haney Arlington, TX More
by Tim
Employees Worked With
D.J was so dynamic in the process I can't remember anyone else's name. Sorry guys. , DJ Johnson
March 24, 2015
Great experience when purchasing a new QX80 We enjoyed a pleasant experience when we purchased a new QX80 at Crest Infiniti because of the excellent service DJ Johnson provided us. DJ worked ver We enjoyed a pleasant experience when we purchased a new QX80 at Crest Infiniti because of the excellent service DJ Johnson provided us. DJ worked very diligently to assure all of our needs were met and he attended to all on the major and minor details. We would highly recommend Mr. Johnson as a sales consultant if you are in the market for a new Infiniti. John and Linda Beavers McKinney, TX More
by jibeavers
Employees Worked With
DJ Johnson, Donney Dixon, DJ Johnson
March 18, 2015
Trust Goes a LONG Way Working with DJ was an “AMAZING” experience. He was very professional, upfront, and he did what he said and he made it happen. Driving 7 hours to purc Working with DJ was an “AMAZING” experience. He was very professional, upfront, and he did what he said and he made it happen. Driving 7 hours to purchase a vehicle to me says “Major Trust”. He was VERY tall!!! LOL He greeted us with a welcoming smile and listened intently to the requirements; his inviting personality was only the beginning. He took the necessary time with us to show the vehicle, point out the all the features we had mentioned previously and even helped us on further decisions ultimately assembling a vehicle with all our essential desires. Normally this type of process/purchase is a LLOOONNNGGGggg drawn out procedure, but DJ prepared everything in advance allowing us to spend a minimal amount of time and not having us just seat around spinning our wheels. If you haven’t met the staff at Crest Infiniti you are truly missing an incredible opportunity. In all the years of purchasing cars, Crest is the ONLY dealership I’ve ever been to where longevity is an understatement. I previously purchased a vehicle from Dan Fletcher just a few years ago at Crest Infinity and to see he is still with the company is refreshing. Not only is he still with the company he is actually in the finance side now which shows growth in Crest and advancement for their personnel. Dan actually was the person who went over all the new paperwork with me for my new vehicle. The entire team DJ, Josh Brosin, Dan Fletcher, Donny, and Khalid Kharam were GREAT!!! It’s like we have another family to come home to, whenever we are in Texas. I look forward to working with Crest Infinity again in the future, ultimately seeing our extended family again soon. :-) Many Blessing to the Crest Infinity Family you are Gold in my book!!!! More
by Little Red Ridinghood
Employees Worked With
DJ, Josh Brosin, Dan Fletcher, Donny, and Khalid Kharam , DJ Johnson
