Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest INFINITI
Frisco, TX
1,171 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,171 reviews
February 21, 2017
Ernest Morgan review Mr Morgan was very professional and courteous when he sold us our new QX80. He was also very knowledgeable about the car. I would recommend him to a Mr Morgan was very professional and courteous when he sold us our new QX80. He was also very knowledgeable about the car. I would recommend him to anyone interested in buying a new Infiniti. More
by Suzy
Employees Worked With
Earnest B Morgan
February 21, 2017
90 Minute Sale! This is our first time buying an Infiniti and dealing with DJ. My husband sent a couple emails to inquire if there was any money off MSRP then I went This is our first time buying an Infiniti and dealing with DJ. My husband sent a couple emails to inquire if there was any money off MSRP then I went in tonight--at their closing time! DJ was more than happy to help me even though I'm sure his poor wife was waiting at home with dinner on the table. Service was fast. The difference between this dealership and others is that I felt like I was getting rock bottom price the first go 'round--no back and forth necessary. I was signing the paperwork while DJ went to pick up my husband at home to get his new car--talk about amazing service! Everyone I encountered was friendly and helpful and not one person passed me without greeting me. Overall experience was the best I've had my entire life--and I've bought quite a few cars! More
by Nat Ben
Employees Worked With
DJ Johnson
February 21, 2017
Chuck Norris, Rick Flair, and an awesome experience . I remember walking home as a small child after a rough day 2nd grade math class thinking, I’m never going to use this!!! Well, I just left Crest Infin I remember walking home as a small child after a rough day 2nd grade math class thinking, I’m never going to use this!!! Well, I just left Crest Infiniti (spelled with an i not y, Thanks for the reminder DJ!) in Frisco, Texas, what I can say the place was amazing. But what would you think of a place that offers one building where you can buy a car, eat a gourmet burger, drink a latte, hit a hole in one on the putting green, and plug in your laptop and knock out some web surfing? (Sure resembles what my mind sees as a big part of the American Dream) So I walk up in the parking lot ready to fight cause we all know that’s what todays version of buying a car is, somewhere in between a 12 round heavyweight fight and getting kicked in the crotch for 3 straight hours. So exit my vehicle and start to stretch getting ready for what walks out the door, and out of the shining glass wall comes the one and only DJ Johnson, who if you have done you research is kind of a big deal in the car salesman game, some consider him the Chuck Norris of car guys. DJ met us with a smile and firm handshake and since I judge all my male counter parts on the firmness of their handshakes, I was immediately impressed. Now DJ and my wife had already previously spoken he knew what we were there for and he immediately got down to business. DJ’s mere presences had us in awe the way he regurgitated info on the vehicle which over 24 hours ago we had inquired about, talk about customer service, I was impressed to say the least. DJ had the car pulled around and showed us all the great features of the QX60. Real nice features but I was quickly coming to realize that DJ had most likely spent some time up in Alaska selling ice cubes. Even through the odd Jersey accent, this Texan was sold. We went inside to go over the details after a test drive around the great city of Frisco. DJ took a look at everything and told us what to except and my first thought was great now it’s time to go head to head against the Chuck Norris of salesmen knowing I was up against all odds. This is when Price Clark walked in introduced himself, to my wife and me and let us know that he was the Manager. (Already knew this, cause you know a boss when you see one) Price told us that if we needed anything just to let him know and exited the office. We told DJ what we wanted and he said to hang out of a minute and he would see what he could make happen. Now the story doesn’t end there all happily ever after cause DJ came back in with some bad news. Just a little working on some details had to be figured out and DJ worked his magic and after about 3 trips to Price’s office they both walked into where my wife and I were sitting. Price explained how the current deal was the best he could offer and did not even balk when I acted uninterested in the offer. Price immediately explained the math on the deal and why this was the best that he could do. So, back to me walking home from 2nd grade just wanted to say, Thanks Ms. Belcher without your persistence on me learning basic math these numbers on the page may not have made sense but your dedication to teaching prepared me for this day and gave me the ability to see that DJ and Price had just dropped a great deal on us!!! So I said, YES!!! Price let out a good ol’Rick Flair, WHOOOO!!! We all shook hands and got ready to start the paperwork for my wife’s new ride. This process was more than easy and actually quite enjoyable considering we were in a car dealership fit for a king. Li was great getting the process completed and selling me a package to help make sure there are no hiccups with the QX60. After paperwork was complete we were taken to an area where my wife’s new QX60 was waiting, we were shown all the functions on how to work all the tech in the vehicle, which is what separates Crest from other dealerships. The total customer service at Crest is simply put amazing!! DJ came out remove the bow from the vehicle so that we could take our new car home. We all shared handshakes once more and we were on our way. Looking back I went toe to toe with the DJ, Price and the gang at Crest and did not feel like I got round house kicked in the face. All in all we love the QX60 but the experience at Crest for sure helped make the usually tedious task enjoyable. I would give my recommendation that if you are in the process of looking for a car and want a nice ride and an awesome buying experience you give DJ Johnson a try at Crest, you will not be disappointed. Make sure if you get the deal done with Price he gives you the ol’Rick Flair, it makes the deal you got even better!!!!!! More
by jwillis3426
Employees Worked With
DJ Johnson, Price Clark
February 21, 2017
Outstanding Dealership Outstanding personnel, very friendly, polite and professional. I have purchased a few vehicles over the past three years from Crest Infiniti. I really Outstanding personnel, very friendly, polite and professional. I have purchased a few vehicles over the past three years from Crest Infiniti. I really enjoy driving the QX80's and their personnel are the best. My sales representative is Ernest Morgan - he is such a wonderful guy to work with. He always has a big smile and a warm handshake when he sees me, even when I stop in for service he seems to great me like an old friend. I happen to know the General Partner socially, Mike Brosen, for nearly four years. Mike sets a high standard for all of his team members and leads by example. Mike is warm, courteous and caring towards his customers and his fellow team members. I highly recommend purchasing your next vehicle from any of the Crest Dealerships, especially Crest Infiniti. You'll enjoy the experience and will definitely come back for future purchases. As someone who has owned Porches, Mercedes, Cadillac, Ford, Maserati, and Ferrari, I say without a doubt that Infiniti makes a very fine vehicle and Crest Infiniti makes the entire purchase experience one you will never forget. A. Rhodes President/CEO On Hold Media Group Frisco, TX More
by Tallrider
Employees Worked With
Duncan McPhail, Earnest B Morgan
February 20, 2017
Excellent Customer Service We had the pleasure of working with DJ Johnson. He responded promptly via phone in regards of the QX80. He made the experience of searching for the ve We had the pleasure of working with DJ Johnson. He responded promptly via phone in regards of the QX80. He made the experience of searching for the vehicle (QX80) a pleasant experience. Even though we didn't purchase it yet, we highly recommend him. More
by Jess
Employees Worked With
DJ Johnson
February 20, 2017
Customer Focused Upon entering the dealership, I was greeted by Earnest Morgan, and personally assisted by him throughout the process. He made that process a pleasur Upon entering the dealership, I was greeted by Earnest Morgan, and personally assisted by him throughout the process. He made that process a pleasure and very convenient. In addition, Earnest keeps in touch to make certain my needs continue to be met. A true professional interested in his customer"s satisfaction. More
by Nick M
Employees Worked With
Earnest B Morgan
February 19, 2017
I truly enjoyed my car buying experience! I spent several hours at Crest to find the perfect car. I had one model in mind, but it did not meet my needs. My sales associate, Olivia, was patien I spent several hours at Crest to find the perfect car. I had one model in mind, but it did not meet my needs. My sales associate, Olivia, was patient, friendly, and attentive to my needs. She went above and beyond as I considered four different vehicles and test drove three! I also had a wonderful experience with, Price, who worked with my husband and I to find a vehicle with respect to our budget. I truly appreciated the help I received and would gladly be a repeat Crest customer. Thanks! More
by DrTNPickett
Employees Worked With
Price Clark, Olivia Bailey
February 19, 2017
Excellent Service!!! Earnest Morgan made my car buying experience an awesome experience. He was extremely knowledgeable, professional and helpful. I've bought cars at othe Earnest Morgan made my car buying experience an awesome experience. He was extremely knowledgeable, professional and helpful. I've bought cars at other dealerships in the past, but never received the kind of service that I received from Earnest at Crest Infiniti. I was totally comfortable and satisfied with my car and the price that Earnest was able to negotiate for me. I would definitely recommend my friends and family to him for their future car buying needs. More
by Carolyn123
Employees Worked With
Earnest B Morgan
February 19, 2017
Great Experience! I have nothing but positive things to say about my experience at Crest. My sales associate, Olivia Bailey, made the day painless and walked me through I have nothing but positive things to say about my experience at Crest. My sales associate, Olivia Bailey, made the day painless and walked me through Crest's many offerings. She and the rest of the staff were friendly and patient, and I did not feel pressured to make a decision. Would highly recommend this dealership. More
by Nickfcd89
Employees Worked With
Price Clark, Olivia Bailey
February 18, 2017
Car purchasing can be an enjoyable experience. I have been purchasing cars from Crest for the past 10-12 years and the most recent experience was by far the most enjoyable yet . It's clear the comp I have been purchasing cars from Crest for the past 10-12 years and the most recent experience was by far the most enjoyable yet . It's clear the company wants to improve and they are doing just that with qualified sales and service personal and there new location and facilities are 5 star for sure, What more could you ask for. Earnest Morgan was extremely pleasant to deal with and I never felt pressured. He has followed up to ensure that all went to our satisfaction and he was very detailed orientated and he is a Dallas Cowboys fan. Next time I'm in the market for a car I will be looking for Earnest. More
by James Blue
Employees Worked With
Earnest B Morgan
